We stayed at the hotel for a long weekend earlier this month. We had a couple of initial issues: room ventilation couldn't be controlled and the safe did not work. As a result the hotel then moved us to a second room, however this had a much smaller bed and a balcony instead of a bath. Again I raised this with reception but as the hotel was full there wasn't much they could do...until about 20 minutes later when the Operations Manager (Craig) knocked on our door and offered to move us again. Up we went and were stunned when he took us into a fabulous suite! It was nothing short of brilliant. Effectively three separate rooms - bedroom, bathroom with large bathtub and walk-in shower and a living area.
I could have gone ahead and written a quite negative review of our experience but with me it's not so much the initial problems that make a stay unsatisfactory but rather how the hotel then chooses to resolve them. In this case Craig and the reception team did all they could to make us happy and this is why I have written such a positive review. Many thanks to them and I wouldn't hesitate to use this hotel again.More
- Free Wifi