The event itself was fine although it would have been nice to have natural light in the room. However, my guests were complaining about the housekeeping. Beds were not made up each day and a note in the room stated this was to "help the environment". Making a bed has no environmental impact. It's all about money. You just lie about it. Internet was down for the whole duration meaning people couldn't work effectively. You gave me 5 chocolates to say sorry. Very poor.
Dear Guest,
Thank you for your feedback. We appreciate your thoughts on the event space and apologize for the issues you encountered.
Regarding housekeeping, we aim to balance environmental sustainability with guest comfort.
While we strive to reduce laundry to lessen our environmental impact, we understand that daily bed-making is important for many guests.
We will certainly review this policy to ensure it meets our guests’ needs better.
We also regret the inconvenience caused by the internet issues during your stay. Reliable connectivity is essential, and we are working to address these concerns.
We appreciate your understanding and hope to improve your experience in the future.
Andrea Sabatino
Stayed here for my 60th with my husband . The staff were wonderful , kind and helpful. Could not fault it at all. Stayed in the executive room for my birthday treat and had use of the executive lounge. We didn’t realise until our last evening , that nibbles of food & alcohol was available in the lounge from 5:30. The bed was big and comfy, if you want your bedroom cleaned daily then you need to request it .
The chef realising it was my 60th personally brought me a small cake /desert with happy birthday written on the plate , so very kind of him. If you are lucky enough to me him , he is lovely and also “ Li “ who was such a friendly man. Enjoyed so much we are booking fur Dec xxxx
Dear Guest,
Thank you so much for your lovely review and for choosing to celebrate your 60th birthday with us! We're delighted to hear that you had such a wonderful stay and that our team, especially the chef, helped make your special occasion memorable with the birthday dessert.
It’s fantastic to know you enjoyed the executive room and lounge. We’re sorry you only discovered the lounge's nibbles and drinks on your last evening – we’ll make sure to highlight this for your next stay in December!
If there's anything we can do to make your upcoming visit even more special, please don't hesitate to let us know. We can't wait to welcome you back for your next celebration!
Andrea Sabatino
We opted for a stay her after being gifted some vouchers, we decided the Mariott, being a big name, we couldn't go far wrong.
The room was spacious and immaculately clean, the bed was comfortable and the facilities were great.
Parking in the NCP next door was handy, and better still, partially subsidised saving us about £15 on the stay.
From the outside, the hotel appears dated, but internally it looked to have not long been refurbished.
My only nark was the air conditioner was quite loud and managed to go off with a roar at 3am in the morning, the first night.
Dear Guest,
Thank you so much for your thoughtful review and for choosing to stay with us! We're delighted to hear that you enjoyed the spacious and clean room, comfortable bed, and the convenient parking arrangement. It's great to know that our recent refurbishments made a positive impression during your stay.
We apologize for the disruption caused by the air conditioner on your first night. Your comfort is our top priority, and we'll be looking into this to prevent similar issues in the future.
We hope to welcome you back to Bristol soon for an even more relaxing experience!
Andrea Sabatino
HOTEL IS OLD AND DIRTY
Hotel is near shoping center but not so close the old down city center, it is 8 , or 10 minute to train station, they Said that they renovate the hotel , but still old and realy dirty i change 3 rooms unfortunitly it was horribal
Dear Guest
Thank you for taking the time to share your feedback regarding your recent stay with us. I am truly sorry to hear about the issues you encountered, and I sincerely apologize for the disappointing experience.
We understand how frustrating it must have been to deal with the condition of the rooms, and I regret that we were unable to meet your expectations, even after changing rooms. We take cleanliness and upkeep very seriously, and I assure you that your feedback has been shared with our housekeeping and maintenance teams for immediate review and improvement.
Regarding the renovation, while we have made updates to certain areas of the hotel, it's clear that more attention is needed. We are committed to continuing our efforts to enhance the overall guest experience, including the cleanliness and modernity of our rooms.
While our location is close to the shopping centre and train station, I understand that the condition of the hotel did not match the convenience you expected. We will work diligently to address these concerns.
Once again, I apologize for the issues you faced during your stay
Sincerely,
Fadumo Hussein
Refurbished rooms are much improved over the outdated previous rooms, which really help elevate this hotel. The location is sound, walkable to Temple Meads, near Cabot Circus and walkable to the Harbourside. The usual Marriott service is well practised here, along with a decent breakfast and extensive communal area including pool tables, bar, restaurant and coffee shop all adding to the overall quality. I was given a complimentary upgrade, although it wasn’t immediately obvious whether this was an upgraded room or just a family room with 2 double beds - no coffee machine found its way to the room like the Marriott Royal Superior rooms. Still behind the Marriott Royal in Bristol for quality owing to the grand building, superior breakfast and still superior class of rooms.
Dear Guest,
Thank you so much for taking the time to share your detailed feedback. We're thrilled to hear that you enjoyed the newly refurbished rooms and that the location worked well for your needs. It's also wonderful to know that you found our communal areas, including the bar, restaurant, and pool tables, added to your overall experience, and that you appreciated the usual Marriott service.
We understand your point about the room upgrade, and we apologize for any confusion regarding the features of your room. Your feedback is invaluable and will help us improve. We will continue to work on enhancing our guest experience to match and exceed expectations.
We hope to welcome you back in the future and would love the chance to ensure an even better stay!
Andrea Sabatino
