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“Ice rink party poor service”

GrandWest Casino and Entertainment World
Ranked #1 of 4 things to do in Goodwood
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Attraction details
Owner description: GrandWest Casino and Entertainment World, located in the heart of vibrant Cape Town, is the largest entertainment destination of its kind in South Africa. With a bustling casino, a vast selection of restaurants and bars, a theatre, children's activities and a nightclub, GrandWest offers a diverse array of entertainment experiences currently unmatched under one roof in the Western Cape. Owned by Sun International, southern Africa's premier gaming, hospitality and entertainment groups, GrandWest offers guests the assurance of quality entertainment experiences, premium facilities and the unparalleled high standard of service for which the company is renowned.
Reviewed 1 July 2018 via mobile

Really a waste of money.Rather take your kids for just the ice skating and organize your Own party at home.Very dissapointg service the hosting ,the food,the cake very poorly organized.I wont recommend this service to anyone or use it myself in future.

Nicolette

Date of experience: June 2018
Thank _nicolettes439
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandWest, Manager at GrandWest Casino and Entertainment World, responded to this reviewResponded 11 August 2018

We value your feedback and take your concerns very seriously.

Your complaint was dealt with and closed off by the relevant concessionaire. Please send us your contact details for any further assistance in this regard on email to grandwest@suninternational.com

Warm regards

GrandWest

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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"ice skating"
in 24 reviews
"entertainment center"
in 5 reviews
"ten pin bowling"
in 6 reviews
"spur"
in 9 reviews
"cinema"
in 15 reviews
"afrikaans"
in 3 reviews
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20 - 24 of 220 reviews

Reviewed 1 July 2018 via mobile

Quite an average casino experience. Not a very warm welcome, dealers who could be more professional, lack of quality entertainment and no free drinks add up to a casino which doesn't match up to international standards.

Date of experience: June 2018
Thank gwachigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2018 via mobile

Although this is a grand edifice, being a casino it’s filled with sad souls and the place just feels hollow. That said the privé section is nice and you are treated well there with free premium drinks and a lovely menu

Date of experience: June 2018
1  Thank rodney120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2018 via mobile

Good day,as per my experience over last 5months people including myself dont have any hope of winning anything at grandwest,on the slots it states that if you bet higher you stand a better chance of winnibg big ,but only to see that people that bet the minimum always end up winning,and more to say that if you bet higher you can kiss the free spin function goodbye,i tested this and to my surprise that is how it works,why i dnt know,never had i seen daylight robbery like this before .I lodged a complaint and the reply i got was shocking as a certain Lionel Holm who is the manager of slots then replied in saying that in most cases you will end up on the losing side,what the hell, and i have the e-mail as proof should someone wanna view it,this was surely not the reply i was waiting on

Date of experience: May 2018
1  Thank FariedG5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 25 May 2018

It is pretty much the same old, and for one who does not gamble it was boring, the children visited the games which pretty much meant you spent money for tickets to get toys which were overpriced so not much fun there.

Date of experience: April 2018
Thank Pratibha N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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