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“A very good hotel with great service”

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Hotel Patagonia Insular
Ranked #1 of 4 Quellon B&B and Inns
Reviewed 1 February 2013

This hotel is located in Quellon, a small city where the Panamerican highway ends. All rooms have excellent view of volcanoes, fishing boats and water. We relaxed after a very long day of driving with a glass of wine at the bar and had dinner. Food is very good and service excellent. Nothing to complain about. I recommend this place if you decide to visit this part of the world.

  • Stayed: January 2013, travelled as a couple
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3  Thank Cindy-Rox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4 - 8 of 59 reviews

Reviewed 20 January 2013

This hotel has only see facing rooms, and when you are in Quellon, that means little fishing boats and snow-capped volcanos in the background. The rooms are "Ok", but the service is very friendly. A nice bar and very good restaurant complete this very nice hotel in Chiloe.

Room Tip: Some rooms have a little balcony
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  • Stayed: January 2013, travelled on business
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2  Thank CoconutTom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2012

We booked a special offer for 2 nights and we could not have been happier about it. The hotel is pretty standard with nice and clean rooms and a lovely view onto the harbour of Quellón. There is no mini-bar or fridge in the room but that was no real problem for us. The restaurant serves really good food compared to other places in town and the breakfast is fresh and tasty. The best thing about this place is definitely the service. Everybody was very caring and courteous which is why we enjoyed our stay that much.

  • Stayed: December 2012, travelled as a couple
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Thank Dominik P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 December 2012

I wouldn't even be writing a review about such an ordinary hotel as this, except that I was misled by the Lonely Planet review calling it a 4-star hotel. And some of the reviews below written a few years ago describe a hotel I don't recognize.
This is not 4-star hotel. This is a basic hotel with an attractive bar and patio. My room had a nice view of the bay with a window that opens. The walls/glass windows are thin, so there is unavoidable traffic noise from the busy highway below until late at night and television/people noise between rooms.
My room was clean but spartan. Aside from the soap, shampoo and towels, there were no other
amenities. It was empty of everything except the furniture and TV. There was a 4-page list of rules and regs, not friendly. There was cable TV with a limited number of channels. No in-room security box, as advertised. The wall hair dryer didn't work. The door does not automatically lock when you close it. Be very careful when you leave to lock the door after you. This is a typical 2-/3-star room in Chile.
There was no food service except breakfast. The breakfast was mostly processed sugar products and stale bread. I did have fresh fruit. There is, of course, NO coffee. Chile is the land of Nescafe. Typically 2-/3-star hotels do not offer coffee.
Maybe this hotel had WiFi back in 2009, as reported by one reviewer below, but it doesn't have it
now. And based on the lack of response from staff members (and the fact that the routers are powered off) they probably haven't had it for some time. I was directed to use a stand-alone computer up in a corner on the second floor. This is, again, a typical 2-/3-star scenario in Chile. No WiFi, as advertised, only a stand-alone computer with an erratic connection.
If you come to this hotel expecting 4-star service, you will be very disappointed, as I was. But if you're just looking for a clean and safe place to be for the night, you won't be (too) disappointed, probably.

Room Tip: Ask for a second floor room with a view of the bay.
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  • Stayed: December 2012, travelled solo
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Thank Belindaxyz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2012

I tried to get in contact with the hotel several times without receiving one single response. I tried to communicate in Spanish as well as in English, nothing. I even asked someone to write my questions I had in perfect Spanish, still no answer from the hotel. This is not the way a hotel should deal with a potential client at all. Andreas from Germany

  • Stayed: February 2012, travelled solo
    • Service
Thank Andreas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Patagonia Insular

Address: Av. Juan Ladrilleros 1737, Quellon, Isla Chiloe 5790000, Chile
Region: Chile > Los Lagos Region > Isla Chiloe > Quellon
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Wheelchair access
Hotel Style:
Ranked #1 of 4 B&Bs / Inns in Quellon
Price Range: $113 - $137 (Based on Average Rates for a Standard Room)
Number of rooms: 29
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