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All reviews water slides indian food balcony overlooking the river ski hill hot tub continental breakfast pool area is in house restaurant family room highway side onsite restaurant lower floor thanks guys front desk staff road noise nice pool main floor
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Reviewed 13 October 2015

We only stayed one evening. The room was clean and ok. We did not get to use the pool or hot tub but they both were full on a thanksgiving weekend. The beds not the most comfortable and the continental breakfast was severely lacking -no yogurts only instant oatmeal, toast, toaster popable waffles, muffins. A few hard cereals with apples and oranges.

Stayed: October 2015, travelled as a couple
Thank brownie6244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stanford_Resorts, Manager at Fernie Stanford Waterslide Resort, responded to this reviewResponded 21 October 2015

Thanks for your feedback, brownie6244. Many people choose Fernie Stanford Resort because of our beautiful location, award-wining restaurant and unique onsite amenities, but we’re sorry to hear that these aspects were overshadowed by the fact that the beds and breakfast did not suit your tastes. We hope this won’t prevent you from staying with us again and enjoying Fernie’s best value for a full-service resort experience.

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Reviewed 2 October 2015

I booked a condo for my family to stay here since we were attending an event at the hotel over a long weekend. It was one of the first colder weekends and the furnaces had not been turned on which resulted in several of us getting sick. The towels were all paper thin and rough and the kitchenette was not well-equipped (hard to fault the hotel here, I have never seen one that is). When I booked it I was promised a condo that was ultra close to the hot tubs but instead I got one that was quite a distance away. When we phoned to ask about that they told us there were no rooms like that available. Next time I will stay in town and spend money on cabs.

Room Tip: Rooms need updating and staff were not attentive to guests needs
  • Stayed: September 2015, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Christopher M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stanford_Resorts, Manager at Fernie Stanford Waterslide Resort, responded to this reviewResponded 21 October 2015

Hi Christopher, we’re sorry to hear you didn’t enjoy your stay. If you experience any discomfort with the temperature of your room, it is best to let hotel staff know so that we can attend to the issue for you. We’re also sorry to hear that that your party members suffered an illness, but this certainly could not have been caused by temperature fluctuations inside our resort—we encourage you to educate yourself on this.

The comfort of our guests is our absolute top priority and our level of personalized service is what sets our resort apart. However, without knowing the details of your booking process, it’s hard to say what we could have done differently to make your stay more enjoyable. We wish you the best on future visits to Fernie and hope to see you here again.

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Reviewed 22 September 2015

The carpet needs replacing, I believe management has, in reply to other postings indicated that this will be done at some point. For now probably 3.5 stars rounded up to 4 due to the hotel facilities and friendly staff. Overall good value. Two outdoor hot tubs, one was out of service for the week we were there. Not a busy time but a second tub would have been welcomed. The restaurant is closed until I believe, December 22nd. Not an issue for us, mentioned for reference. We have come to the hotel since before the current ownership ( Stanford Inn for ten years). The indoor pool and slide are impressive. We have only stayed in the hotel as opposed to the chalets so cannot comment on the other types of rooms. View from the river side room of the river and mountains (ditto for the view from the breakfast room) is very relaxing. The room has a large refrigerator (for a hotel room) and a microwave which came in handy. The complimentary continental breakfast is basic but adequate and adds to the overall value. The hotel fronts on the highway and backs on the river, an excellent location. Probably just over a kilometer to the first grouping of restaurants on the highway, the town itself is around another KM from there. The lobby floor is stone, lots of wood, fits into the mountain/outdoor theme. The rooms are basic and fit in with the hotel decor. We will come back but some sprucing up would be appreciated.

Room Tip: Choose river side rooms for the view, as well presumably less noise from the road
  • Stayed: September 2015, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank james19501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stanford_Resorts, Manager at Fernie Stanford Waterslide Resort, responded to this reviewResponded 9 October 2015

James,
We really appreciate your detailed feedback. We are, indeed, working to replace many of the older aspects of our hotel. We recently re-landscaped our exterior and are now focusing on the interior, replacing linens, updates fixtures and furnishings, as you suggest, eventually replacing carpeting.

It is our great pleasure to have been able to host you and your family for these many years, and hope to have you as our guest for many more years to come.

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Reviewed 25 August 2015 via mobile

Stayed in a room backing on to the deck with the hot tubs and had our friends next door to us. Room was clean, beds were comfortable. Backed on to the highway with constant traffic but we didn't notice it with the door closed when sleeping, might be something to consider if you want the window open for sleeping. The other side of the building faces the river and would probably be quieter. Kids loved the water slide and pool area, water was warm. Only complaint would be that the hot tubs were both out of order, very disappointed with this as it would have given us some adult time outdoors during the chilly evening.

Stayed: August 2015, travelled with family
Thank Natural8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stanford_Resorts, Manager at Fernie Stanford Waterslide Resort, responded to this reviewResponded 16 September 2015

Hi Natural8, it’s great to hear that you had a good experience at our resort. We’re sorry that the hot tubs were undergoing maintenance during your stay--we hope you will be able to enjoy them on your next visit! Being on the highway makes for a convenient location, and thankfully, on the other side of our resort is a view of the mountains and river which will make you forget all about it!

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Reviewed 19 August 2015

I went to the Stanford resort in Fernie wow it was amazing. From the service to the amenities that the hotel has to offer.
my room was great clean and big with a balcony that had a view of the mountains and river that runs just behind the hotel.
there was a large pool with water slide that parents were taking there kids to and all seemed to have a great time . I will stay there again next time i'm there on business its amazing
Wayne Dory Edmonton

  • Stayed: August 2015, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank wayne d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stanford_Resorts, Manager at Fernie Stanford Waterslide Resort, responded to this reviewResponded 16 September 2015

It’s heartwarming to hear about your experience, Wayne. We would love to have you as our guest again on your next visit to Fernie!

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