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“Undesirable room”
Review of Radium Chalet

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Radium Chalet
Ranked #12 of 22 Hotels in Radium Hot Springs
Certificate of Excellence
Reviewed 25 September 2017 via mobile

We were to stay here 3 nights but stayed only one and cancelled next two nights! I found a cockroach on my bed, the place didn't smell or look like it had been cleaned. The bed skirt had staining all along the side of it almost like it had sat in water. The furniture was literally from the 70's. There was no comfort in sitting area, just wanted over there. We switched to a fantastic place in panorama that was only $6 more. Strongly recommend bypassing this place, I usually never complain but have never stayed in a place this bad.

Stayed: September 2017, travelled with family
Thank Lynne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 9 of 95 reviews

Reviewed 9 September 2017

The chain hotels are fine for a night or two, but if you're staying longer, it's so nice to have the equivalent of an apartment, with a fridge & microwave at the least, at a bedroom separated from the tv area. Radium Chalet has all that, plus a fabulous view from the deck. The suite was comfortable, clean, and roomy, with enough storage space. There's a decent choice for breakfast in a nice dining area. The hotel is right next to a good restaurant. We had a lovely stay.
There are a few reasons why there are only 4 stars, not 5. Breakfast started at 8:30. For folks like us who are up and moving by 6, that's WAY too late. Housekeeping was a small problem. Out at 6 AM means we were often back by 3. Despite the "Make Up The Room Please" card on the door by 6 AM, and despite speaking to the front desk, the room was never made up much before 4:30, when we were back and relaxing before dinner. Minor annoyances, really.
Still, if we go back to the area to visit, we'd definitely stay here again.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank LadyJLasVegas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerry T, Owner at Radium Chalet, responded to this reviewResponded 10 September 2017

Thank you very much for the positive and detailed review. Also thank you for the feed back regarding breakfast and room cleaning timing, we are always looking at ways to improve. We look forward to seeing you again!

Gerry
co-owner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2017

Check in was non painful,climbing the stairs to our room was good for the legs and once we got to the top the view was spectacular.....the room was great and the balcony view was superb. went for a dip in the hot tub,which was located in a giant two level gym like place with good privacy....on the way back we saw a skunk and a black bear at the adjoining restaurant which was cool...really good stay.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Location
    • Service
1  Thank Franki K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2017

I was able to book this place at the last minute with a lovely staff member that called me to complete my reservation when a cancellation opened up an available room. I ended up staying here because the service was much friendlier than another hotel in the area (and cheaper). I only stayed for one night and the room was clean, the bed very comfortable and the shower had lots of hot water. The living room was a nice addition as I wasn't expecting that and the views were fantastic from the balcony. The only thing is that the soundproofing isn't that great so it's a little startling to hear the neighbor's shower go off loudly at 11 PM. It's an older place but we had a good stay. Can't speak on the continental breakfast but it looked like there were a lot of options.

Room Tip: Try for the top floor if you don't want to hear people above you
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  • Stayed: August 2017, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank thesewildnights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2017 via mobile

My husband and I stayed here on our anniversary night, so we splurged on the Romance in the Rockies package. It gave us a room with a balcony, bottle of wine and chocolate. It was okay. The wine was fine, as was the chocolate bars. But two chocolate bars aren't very romantic. The room was clean. Every was spotless, and we enjoyed the view. Our room had a kitchen with cups and plates and such, which we also enjoyed. Overall it is a nice place to stay, but I think it's seen better days too.

Stayed: August 2017, travelled as a couple
Thank Ashley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Radium Chalet

Address: 5063 Madsen Road, Radium Hot Springs, British Columbia V0A 1M0, Canada (Formerly Chalet Europe)
Region: Canada > British Columbia > Kootenay Rockies > Radium Hot Springs
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#8 Family Hotel in Radium Hot Springs
Price Range: $73 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Radium Chalet 2.5*
Number of rooms: 17
Official Description (provided by the hotel):
Our piece of the mountains lets you overlook the Village of Radium, the Purcell Mountains, and the Columbia Wetlands - truly peaceful. 16 junior suites featuring separate bedroom (queen bed) and living room (pull out couch), and one 6 person family room (featuring a bedroom, loft, and living room). All of our rooms feature incredible views, complimentary movie channels, premium in-room coffee, all-natural Rocky Mountain soap and shampoo, fireplaces in every room, unlimited access to our top of the line fitness centre, hot tub, and sauna. Gateway to the Columbia Valley, the Radium Chalet is your tasteful quality accommodation perched above the village of Radium Hot Springs, nestled against the Rocky Mountains and bordering Kootenay National Park. Only two minutes off the main highway, Radium Chalet is the perfect 'base camp' for all of your adventures- whether it is white water rafting, golfing, skiing or simply exploring Lake Windermere or the wonderful shops and farmer's markets of Invermere. You make the memories, we'll supply the place to rest. Life is good on top! ... more   less 
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Also Known As:
Chalet Europe Motel
Hotel Chalet Europe

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