I booked this Whale Watching tour in advance of my trip to Vancouver Island, it had been booked as a highlight, and staying in the remote town of Port Renfrew i found Sooke offered the closest trips... albeit via a 3 hour round trip. Paul, I presume the chap running it, emailed to confirm my booking and to tell me to arrive half an hour prior to my 10am trip. This meant a pretty early start for me on top of jet lag, but I felt it was worth it. On arrival at 1581 at 930am the place was closed up. I parked and waited at the door, after a few minutes a chap came over to ask if he could help me. Explained I was here for the tour, to which he told me his brother had told him no-one was booked that day and so wasn't coming, I showed him the email confirmation of my booking and was told I they wouldn't do a tour for one which was probably why he thought no one was coming. No communication about this whatsoever from Paul. I explained to his brother, who was apologetic, that I'd traveled for an hour and a half to come to it and was told I was best off to try Victoria (another 1.5 hour drive). In the end I had to return to where I was staying having wasted an entire morning and resulting in no trip. Not even an email to apologise for the mess up from Paul. Paul's communication was abrupt and not very welcoming from the outset. To then not bother to tell me he wasn't going to turn up on the day when he had confirmed I had a trip booked, and again not contact me to apologise is pretty damn poor. Not impressed.
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