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All reviews western hotels small restaurant nice hotel restaurants and shopping would stay here again front desk staff nice decor room was clean the main strip great place to stay road trip stayed one night bw amenities microwave pillows banff
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Reviewed 24 July 2017

We arrived at this hotel at 8:00 pm without a reservation after driving for about 9 hours, to a warm welcome from the obliging desk. Immediate impression of the spacious room with King size bed, up to date HDTV and an armchair was favourable, and continued favourable as we connected easily to the high speed free internet. Had a great sleep, and would recommend this to any weary traveller.

  • Stayed: July 2017, travelled with family
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Review collected in partnership with Best Western
Thank Brian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this reviewResponded 29 July 2017

Thank you for your kind compliments and review of your stay with us in Cranbrook. As a family owned hotel, we pride ourselves on ensuring every guest has a memorable stay while visiting our city, so it is rewarding to hear our Guest Services Agent was able to give you a warm welcome the moment you stepped into our lobby. I am glad that you enjoyed the amenities featured in your guest room and found the rooms to be spacious. We look forward to your next visit!
Regards,
Julie
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2017

Excellent service, modern decor. Room was clean and the bed was very comfortable. There is a nice size pool area and fitness center as well as a cafe on site. Restaurants and shopping close by, I highly recommend staying here.

  • Stayed: July 2017, travelled as a couple
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Review collected in partnership with Best Western
Thank tabathaw71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this reviewResponded 23 July 2017

Thank you for taking the time out of your busy schedule to write such a complimentary letter. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. We appreciate your patronage and hope you will stay with us at the Best Western the next time you are in Cranbrook. We look forward to your return.
Regards,
Julie
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2017

I have stayed at this Best Western when in town in the past, and my experience is always just fine. The hotel is clean, the rooms are great, and the staff is always professional and courteous. Very good value for the money in Cranbrook. Hard to beat. Thanks

  • Stayed: July 2017, travelled on business
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Review collected in partnership with Best Western
Thank C130COdavidg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this reviewResponded 22 July 2017

An "all around good experience" is what we always hope to achieve and I am so pleased that this has been your experience while staying with us. I have passed your compliments on to our everyone from our team here in Cranbrook. We look forward to your next visit and wish you safe travels.
Regards,
Julie
Guest Services Manager

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Reviewed 20 July 2017

I cannot recall any other Best Western that did not include breakfast with your stay. The pool was very murky and the chemicals were overwhelming. Beds were supposed to be queen but felt more like doubles.

  • Stayed: July 2017, travelled on business
    • Value
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Review collected in partnership with Best Western
Thank danv552
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this reviewResponded 22 July 2017

Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Regards,
Julie
Guest Services Manager

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Reviewed 20 July 2017

The front desk staff were very helpful and every staff member I was greeted by throughout our stay was very friendly! The bed was beyond comfortable and the room overall was very nice. We only wished we could turn the temp down on the fridge as it didn't keep things super cold but other than that it was awesome. Quiet too!

  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Cleanliness
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Thank Angela P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CScott1019, Guest Services Manager at Best Western Cranbrook Hotel, responded to this reviewResponded 22 July 2017

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Regards,
Julie
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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