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All reviews the west coast grill great gym nice hotel don cherry train car business trip room was clean close to downtown pool and hot tub room service front desk staff stayed here for one night enjoyed my stay the main drag short drive king room a great place to stay
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Reviewed 7 August 2017

We chose the railcar room and found it to be a very nice room. The interior was very large. It was a very quiet room. We were very comfortable. But, most of all it was a fun experience. We used the attached bar & both restaurants during our stay for dinner and breakfast as we had a long day in the car.

  • Stayed: July 2017, travelled as a couple
    • Value
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Review collected in partnership with this hotel
Thank Julie_from_MI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David K, General Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this reviewResponded 18 August 2017

Thank you for such a wonderful review! We love that you were able to enjoy our Railcar Suite! You have truly given future readers a great overview of our hidden gems we have available. Sleeping in our railcars is quite the experience we love to provide! I am also pleased to hear you were able to enjoy all of our restaurant choices on-site. We look forward to the opportunity to welcome you back to our property!

Jessica O.
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2017

We booked a handicap room, and although they had a roll in shower, the toilet bars were not a good fit for myself in a wheelchair, Warren went above and beyond to help us for the evening, and my husband gave him some ideas on how to make it more accommodating for us, and others. Was not pleased that you had no microwave in the room nor a continental breakfast, but all staff we dealt with was more than pleasant.

  • Stayed: July 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank ConnieStang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David K, General Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this reviewResponded 18 August 2017

Thank you for your comments. We appreciate all feedback so we can make future stays much more enjoyable. I am pleased to hear our staff went above and beyond to make your stay comfortable. We look forward to your next visit!

Jessica O.
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2017 via mobile

This hotel was perfect for our guys golf trip. Don Cherry's sports bar was clean and modern, lots of cool pictures on the wall with a friendly staff. The rooms were very clean and beds were comfortable. West Coast grill's menu looked amazing although we did go elsewhere for dinner to see the town. Will return for sure.

Stayed: July 2017, travelled with friends
Thank Cam A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David K, General Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this reviewResponded 18 August 2017

Thank you for taking the time to write a review! I am happy to hear your golf vacation went well! We hope you have the opportunity to check out our new West Coast Grill menu the next time you are in town!

Jessica O.
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2017

Our team booked this hotel and true to it's reputation (Nelson/Rossland) it was a great weekend! The kids keep the halls noisy and the pool deck wet between games. We had some last minute additions and the hotel accommodated them in upgraded rooms for near;y the same price!!

  • Stayed: June 2017, travelled with family
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Thank CrashedJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David K, General Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this reviewResponded 18 August 2017

Thank you for such wonderful comments! We absolutely love when we have teams come stay with us. We welcome them all year round! I am also pleased to hear you have enjoyed a few of our other properties as well. We look forward to seeing you again in Cranbrook!

Jessica O.
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2017

We arrived late after a long day of driving and were pleasantly surprised to find rooms available. Ginny, the night manager was excellent setting us up in a room that fit our needs. The room was spacious, clean and comfy with a great bed. We could hear some traffic noise but it was not so intrusive that we were disturbed. I would highly recommend this hotel as a stopover any time you are in Cranbrook.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Landshark61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David K, General Manager at Prestige Rocky Mountain Resort and Convention Centre, responded to this reviewResponded 17 July 2017

Thank you for such a wonderful review! I am so happy to hear our staff were accommodating to your needs. We consider dedicated and competent staff members like Ginny our greatest assets. She was so pleased that you acknowledged her efforts! We hope to see you again in Cranbrook!

Jessica O.
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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