Stayed at the hotel this past weekend for a lacrosse tournament. Rooms were clean and the service by the staff was great. Lounge area was nice and we appreciated being able to order off the pub menu while in the restaurant. Also the staff was accommodating to us as they let us use their cafe at night for a team party and allowed us to keep our refreshments in their bigger fridges.
Would have given the hotel 5 stars if a) they had offered a continental breakfast (very helpful for teams), b) had their lovely cafe open for later afternoon times (2-4pm is a very popular time period to need a caffeine fix so I was surprised that the cafe was closed during this time) and c) had been asked for my aeroplan card prior to booking or at checkout. I had heard that they have reward program to get aeroplan points after I got home. I called their rewards line and the agent who answered apologized for this and then was able to get the rewards added to my card.
- Official Description (provided by the hotel):
- Elegant full service resort and convention centre offering exquisite deluxe rooms, designer suites, restaurant, bar & grill, cappuccino bar & bistro, fitness centre, indoor pool/hot tub, day spa, hair salon and boutique shops. Customized Adventure and Lifestyle package available. ... more less
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- Also Known As:
- Prestige Rocky Mountain Cranbrook