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Best Western Plus Barclay Hotel
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Reviews (500)
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All reviewssports bargreat hotelliquor store attachedoutdoor poolqueen suiteplace to staylots of parkingfitness roomhotel is cleanfront desk staffin townfitness centeron site restaurantbusiness tripthe pubpleasant staycoffee maker
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Reviewed 28 March 2012

Stayed one night. The staff at reception were very friendly and helpful, but the housekeeping wasn't the best. Long black hairs all around the icebox and drinking glasses in the bathroom were gross. There were also hairs in the bed. Nothing that would hurt us, but a little turnoff. Men's bathroom on the main floor advertised escort services - not something you would find in a decent, family hotel. Next time we'll probably try another hotel.

  • Stayed: March 2012, travelled with family
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1  Thank AgassizBCgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this reviewResponded 30 March 2012

Dear AgassizBCgirl,

Let me start by thanking you for writing a review on TripAdvisor regarding your recent stay at our property. Customer feedback is essential in our business to make sure we are on the right path and bringing issues to our attention that we can fix them for the future.

I am deeply concerned that your experience at the Best Western Barclay Hotel was well below your expectations. Please accept my sincere apology, guest satisfaction is the goal at the BEST WESTERN PLUS Barclay Hotel and we take great pride to bring the level of this hotel above our competitors.

We strive to exceed our guest’s expectations for their stay and are continually looking for ways to improve our product which includes both service and cleanliness of the hotel. Our Housekeeping team recently took the Best Western program ICare 2 which comprised of three pillars; Trust, Ultra Clean and Problem Free Experience. I will be reviewing the course with our team member responsible for cleaning the room prior to your arrival as your experience is not acceptable.

I would also like you to know that we do not condone, promote or authorize advertisement for escort services. Unfortunately we were the recipient of someone’s attempt at humor (I hope) and were “stickered” with 3”x3” advertisements. Apparently we missed one in the men’s washroom. Thank you for bringing it to our attention.

It is always our desire to have our guests let us know if there are problems during their stay so we can have an opportunity to make their stay as comfortable as possible with no issues to cause any undue stress. It also our Front Desk Agents mission to ask, “How was your stay” and to ensure our guest's stay met their expectation level. I am sorry we did not get this opportunity to address your concerns before you left.

I know we can't change prior events but please understand that we are taking your feedback to heart and focusing on improving.

Again, I apologize for the inconvenience during your stay and hope that you will give us another opportunity to serve you.

If I can provide any assistance, don't hesitate to contact me directly.

Sincerely,

Peter G. Mugleston
Owner/General Manager
BEST WESTERN PLUS Barclay Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2012

This is a great stay. All the amenities including restaurant, meeting rooms,sauna and decent gym. happy stay!

  • Stayed: December 2011
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Thank Miker1611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 January 2012

visit there every six weeks, only place i will stay. I am very tried on weekends so those beds they are to die for. I sleep, the wife visits here family. The resturent for breakfeast is great i always have steak and eggs , the steak for the price is great. Need chinese food go to quality food on 10th the best i have ever had alwaly take some home. need a burger go j&l down the street from the bwst. I have had minor problems over the years but mangement get on it very fast which i like. Also having a beer and wine store on site is great.

Room Tip: Lots of sports team play there so let them know, but they try to keep them in other floors.
  • Stayed: January 2012, travelled with family
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2  Thank Ken M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2012

We have stayed here twice as a family for sporting events. Without exception, the service has been excellent. Rooms are spacious. Staff are friendly. There is never a wait at the front desk or the restaurant. This is particularly impressive because the hotel was almost totally booked both times I stayed. Excellent quality and service here!

  • Stayed: October 2011, travelled with family
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1  Thank Ali G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this reviewResponded 13 January 2012

Dear Ali G,

Let me start by thanking you for your comments regarding your recent stay at our property. Even though you rated us highly, rest assured we will continue to improve our product and services.

We hope you enjoyed your time in the Alberni Valley and your expectations of our property were met.

Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the BEST WESTERN PLUS Barclay Hotel and we take great pride to bring the level of this hotel above our competitors. We will always have that commitment to our valued guests to continually improve our product and the service that goes along with it.

If we can be of assistance in the future, don't hesitate to contact us at 800-563-6590.

Again, thanks for taking the time and have a great day!

Sincerely,

Peter G. Mugleston
General Manager
BEST WESTERN PLUS Barclay Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2011

We enjoyed our stay at the Barclay very much. The hotel staff were friendly and assisted us with our reservations and travel plans. The room was spacious and clean. The restaurant was very family accomodating. We will be back.

  • Stayed: December 2011, travelled with family
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Thank linda181778
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this reviewResponded 13 January 2012

Dear Linda,

Let me start by thanking you for your comments. Our guest’s input is greatly appreciated so we can continually improve to give our valued guests a better stay.

I am glad that we could assist you with your travel plans and your expectations of our product were met.

If I can provide any assistance, don't hesitate to contact me directly at 800-563-6590.

Best Regards,

Peter G. Mugleston
General Manager
BEST WESTERN PLUS Barclay Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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