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christiangayfer
Kamloops, Canada

Valemount BW

5.0 of 5 bubblesReviewed 25 Oct 2023
Quarterly October Business Trip to Valemount BC . Regular stay at BW . Staff and services are always top drawer. Change over to new staff members is positive. Facilities are always great . Specially now the pool is back in action
Date of stay: October 2023
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Best Western
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carlos Ramirez, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
Responded 29 Oct 2023
Dear Christian,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,003)
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Traveller rating
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All reviews summit grill best westerns would highly recommend this hotel attached restaurant lounge area hot tub great place to stay separate bedroom walking trails second floor room was clean and comfortable long drive main floor in town after a long day road trip coffee machine
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20 - 25 of 1,003 reviews
Reviewed 26 October 2023

There was noise in the walls all night. Hotel staff barged into room at 9am without knocking. Front desk gaslit by front desk saying they knocked and it is hotel policy to enter rooms after 9am. This policy was not made clear at check in. Was told I would recieve points for a free stay. No points were ever recieved.

Date of stay: October 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Scenic31161767205
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carlos Ramirez, General Manager at Best Western Plus Valemount Inn & Suites, responded to this reviewResponded 30 October 2023

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2023

Lovely hotel with very nice rooms. Fantastic breakfast buffet included! Really nice quiet location with access to a nature walk. Very comfortable and well set up rooms with easy access to the outside.

Date of stay: September 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank rholomoopes
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 September 2023

A great hotel. Nice and clean. We were so tired and having the restaurant just down the hall was a bonus:). The restaurant menu was terrific. The complimentary breakfast was delicious ( real eggs, crispy bacon, a nice dark roast coffee). The staff were professional and friendly. Glad they had one room left for us

Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank MarilynH218
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 September 2023

This was our second stay at this BW, room was clean, front desk very friendly. Super clean, great staff. The lounge was a great experience and the food was excellent! Coming back for a longer stay next time. Highly recommend.

Date of stay: September 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank 492walstay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carlos Ramirez, General Manager at Best Western Plus Valemount Inn & Suites, responded to this reviewResponded 7 September 2023

Dear Valued Guest,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2023

I always have a good experience at this hotel. The staff is friendly and helpful. The rooms are clean. The pool area is well maintained and allows us to relax after a long drive. We always enjoy our stay, at least six times a year.

Date of stay: September 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank colangelor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carlos Ramirez, General Manager at Best Western Plus Valemount Inn & Suites, responded to this reviewResponded 7 September 2023

Dear Valued Guest,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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