We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (498)
Filter reviews
499 results
Traveller rating
145
123
92
73
66
Traveller type
Time of year
LanguageAll languages
More languages
145
123
92
73
66
Show reviews that mention
All reviewsindoor outdoor hot tubsteam showergreat poolhockey teamunderground parkingkids loved the poolfull kitchenmountain viewtwo bedroom suitegreat amenitieswe've stayedgreat weekendthree sisterswasher dryerlake louiserockiesbbq
Filter
Updating list...
143 - 148 of 499 reviews
Reviewed 9 July 2017 via mobile

This resort stay was an exceptional experience. The staff was very helpful in solving issues and answering questions. The warm friendly environment made the experience worth the cost. Definitely will return when looking for a nice Romantic mountain getaway.

Thank you

M.

Stayed: July 2017, travelled as a couple
Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andre G, Regional General Manager at Grande Rockies Resort - Bellstar Hotels & Resorts, responded to this reviewResponded 3 August 2017

Dear Mark M,

Thank you for choosing Grande Rockies & Bellstar Hotels for your visit to Canmore, we appreciate the opportunity to have you as our guest, and for taking the time to share your review.

Thank you for your kind words about our team, always great to their efforts pay off with guests. Look forward to seeing you again on your next trip to the mountains.

Safe Travels

Andre Giannandrea
Regional General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2017 via mobile

The hotel looks fancy from outside and the room looks good at first glance. We booked it since we trusted Trip Advisor partners with the resort so it had to be good.

Don't be fool by it. We paid over $185 US Dollars for a night plus $15 Canadian dollars for resort fees. The AC is loud, the Keurig coffee maker doesn't work, the shower water temperature only has hot water, no cold. We had to call Front Desk to report the issues. It takes awhile for Front Desk to answer the phone. Next day we had to call housekeeping for washcloths, coffee mugs since they forgot to give us new ones.

We realized not everything is perfect. However the room and service is not worth the amount of money that we paid. Next time we visit Banff, we go elsewhere. Definitely don't recommend it unless the resort has better services and/or room prices come down. It is a 3-star price hotel but only 2-star room and services.

Stayed: July 2017, travelled as a couple
Thank Hong B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andre G, Regional General Manager at Grande Rockies Resort - Bellstar Hotels & Resorts, responded to this reviewResponded 3 August 2017

Dear Hong,

We re very pleased that you gave us the opportunity to have you stay with us, during your visit to the mountains. I m sorry we failed to meet your expectations and for the issues your experienced during your stay.

Please contact me at your convenience .

Respectfully

Andre Giannandrea
Regional General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2017

Above average
Hotel staff was very friendly/helpful room was above average clean decent size nothing over the top. The night we were there diner service was a 5 course meal no other options provided which was to bad as we sat at the bar drinking and just wanted a snack of something

Stayed: December 2016, travelled with friends
Review collected in partnership with this hotel
Thank Corwin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andre G, Regional General Manager at Grande Rockies Resort - Bellstar Hotels & Resorts, responded to this reviewResponded 3 August 2017

Dear Corwin,

Thank you for staying with us and for taking the time to provide your review. We're glad you had a good stay, and appreciate your kind comments regarding our team members.

I can appreciate your comments regarding the dining options, and have passed them along, we hope to see again soon

Safe Travels,

Andre Giannandrea
Regional General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2017

I stayed there twice. Great experience. Really nice room, Great mountain view from the balcony. Clean hotel, Helpful and friendly staff. Check-in and check -out was quick and painless unlike other hotels. Breakfast was good. There is a big indoor pool with slides. very clean. It is close to restaurants and main road. I would definitely go back and recommend it to friends.

Stayed: September 2016, travelled with family
Review collected in partnership with this hotel
Thank Kiki133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andre G, Regional General Manager at Grande Rockies Resort - Bellstar Hotels & Resorts, responded to this reviewResponded 12 July 2017

Dear Kiki,

Thank you for your repeat stays and confidence , its much appreciated. So glad you re having such great experiences with us. Your kind comments regarding the team are much appreciated, and have been happily passed along.

See you on your next visit to the Grande Rockies Resort !

Safe Travels,

Andre Giannandrea
Regional General Manager
Bellstar Hotels and Resorts

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2017 via mobile

We booked a mountain view king bed room. When we arrived, the front desk put us into a room with 'mini mart' view king bed room right next to building entrance at the front floor. Complained and got another room with mountain view at higher floor but with smoking smell. Bed has a foam cover on top of mattress that makes the sleeping experience unbearably hot. Turned on A/C and the fan speed kept staying at strong and won't come down to a comfortable level. Mosquitoes in the room and shower drain doesn't work well either. Bath supply (shampoo, lotion, etc) are made in China. Overall location was the only good side. Doesn't worth $270 USD per night and wouldn't come back again.

Stayed: July 2017, travelled with family
Thank lovingtravelin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andre G, Regional General Manager at Grande Rockies Resort - Bellstar Hotels & Resorts, responded to this reviewResponded 12 July 2017

Dear Guest,

Thank you for the opportunity to have had you as our guest. I m very sorry you didn't have a positive experience. Certainly not our standards, i can appreciate your frustrations.

Please contact me at your convenience .
canmore.rgm@bellstar.ca

Respectfully ,

Andre Giannandrea
Regional General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews