We were a table of 3, one of two tables arriving early on a week night. We ordered quickly and received our first 2 tapas within a half hour. Another table arrived. We waited another 50 minutes for our next tapa (asked politely after 35 minutes of no one coming to our table except for a male server - he came with water only when we flagged him down). Our server, Casey, basically ignored us. She avoided eye contact and skirted around our table when she realized our meal was taking too long. She would walk away as we were talking to her asking about our food. Other servers brought our dishes out, filled our water glasses. She never came back to ask if we wanted more wine, to apologize for the wait or provide, perhaps, just some bread to tie us over. Our last two items took another 40-45 minutes. After waiting and waiting, we finally asked for our bill at the till on our way out. Requested to talk to a manager, they took my number but I were never contacted! I used to enjoy coming to this restaurant, and did so often when in Canmore. A reason to get away.
Since the ownership has changed, the menu has minimal selection (modified what they served us without informing of the change from the menu), the customer service extremely poor and speed of food coming out of the kitchen painstakingly SLOW! The only thing they have going for it now, is the ambiance and some flavourful dishes IF they ever arrive. Sadly disappointing and won't be back ... this could have been avoided if A) Casey remembered she had us as her table and she paid even minimal attention to our table (even on a slow night - instead she over-served a table of 4 who were drinking more wine right beside us). B) Someone acknowledged that the time between courses was unacceptable and our meal was compensated or a loaf of bread was delivered while we waited. C) The manager was compassionate, concerned or had even the slightest care that a customer had a poor experience and wanted to somehow apologize and improve. Still waiting for a response!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.