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“Great Atmosphere - Great Food - Great Service”
Review of Boston Pizza

Boston Pizza
Ranked #248 of 373 Restaurants in Abbotsford
Cuisines: Pizza
Restaurant details
Reviewed 6 April 2018

On our way home from a Vancouver, we stopped in for dinner. This restaurant offers, a really nice atmosphere, really great food and the service was great too. Will definitely go back.

Thank EagerB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garry_BP, Guest Services at Boston Pizza, responded to this reviewResponded 19 April 2018

Hi, there! Thank you so much for visiting! We are glad to see that you enjoyed your visit! We hope the next time you come we can provide you with a 5 star experience! We hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6 - 10 of 44 reviews

Reviewed 29 March 2018 via mobile

I called in an order of cactus cut potatoes so I wouldn't have to wait for it when I got to the restaurant. When I arrived they couldn't find the order and they told me that the delivery driver took it thinking it was for another order. So I ended up having to wait for ten minutes. The food itself was good. But it was not worth the wait.

1  Thank Brian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garry_BP, Guest Services at Boston Pizza, responded to this reviewResponded 19 April 2018

Hi, Brian! Thank you so much for the positive review! We hope the next time you come we can provide you with a 5 star experience! We hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2018

sat in the bar area at a long table had the best view in the place for the big screen tv s waitress came over about ten minutes of sitting waiting told us she would be our waitress she told us about drink specials and if you ordered a large pizza it was the price of a medium tonight We ordered a ceasor and a glass of house white wine. That took another ten minutes We then ordered our food 1 ceasor salad side of salt and pepper wings 1 large pizza no cheddar cheese add more mozza cheese Well we waited and waited the waiters and waitress s were standing around beside the bar in front of the kitchen on there phones texting and chatting with each other not good to see as a customer finally after an hour of waiting everything came at once We mentioned to our waitress that it looked like cheddar cheese was on the pizza she said oh well nibble on that one we will make another one for you to take home and she left She then chatted with the manager who came over to our table ( this part i can't believe) the manager leaned in very close to our pizza put her finger right on a piece of sausage (yes touch our pizza with her finger) unreal ....And said its the sause coming out of the pizza there is no cheddar on this pizza and walked away. We will not be back to this Boston pizza way to long of a wait service was horrible food was just ok our bill was $85 atmosphere was nice all the tv s with all the sprots going on football hockey etc. Very disappointed when you pay $85 for 2 drinks and 3 dinner items I still can't believe she touched a sausage with her finger on our pizza the manager and to let all the staff stand around and text and chat in front of customers wow

    • Value
    • Service
    • Food
Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garry_BP, Guest Services at Boston Pizza, responded to this reviewResponded 18 February 2018

Hi, Lisa. Sorry to hear that you were not satisfied with your recent experience. We take this feedback very seriously and would like to follow up with the team involved. Please share the details info at https://bostonpizza.com/contact-us.html so that we can make it better! Thanks.

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Reviewed 28 October 2017 via mobile

The back-end staff here needs a serious overhaul. It took an hour for them to bring me a burnt gluten-free personal pizza, they forgot our appetizer and my husbands food wasn't even brought out. People around that came after us got food before us, and even they got odd orders, with kids meals, 20 minutes later one adult meal, 15 minutes later another adult meal, then 10 minutes later an appetizer. It was not the waitresses fault at all - they were wonderful - multiple tables agreed, the kitchen staff must be a nightmare. Don't go here.

Thank Tiffany E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garry_BP, Guest Services at Boston Pizza, responded to this reviewResponded 30 October 2017

We are sorry to hear about your experience, Tiffany. Please share the details at https://bostonpizza.com/contact-us.html so we can solve the issue. Thanks.

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Reviewed 14 September 2017

We went out with friends to celebrate a birthday and were greeted warmly but once we were seated we quickly felt un welcome. my wife has had recent dental surgery and has to have soft food. The server appeared helpful at first suggesting an adult sized portion of the kid's macaroni meal. When our food came they brought a completely different item for my friend and burned the shrimp on my order. All throughout the evening, there was no sign of our waiter. we had to flag down another staff person to request refills for our drinks; no one even came to ask how our food was. Then came our bill the macaroni was $17.00 a little steep I think.

    • Value
    • Service
    • Food
Thank obhgis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garry_BP, Guest Services at Boston Pizza, responded to this reviewResponded 20 September 2017

Hi Obhgis, we're sorry to hear about your experience and would like the chance to look into this for you. Please contact us here https://bostonpizza.com/contact-us.html with the details. Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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