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All reviews crossroads restaurant motel style air conditioner mt baker indoor pool would stay again hot tub clean hotel bed was very comfortable easy access transcanada highway convenient location living room pet border sumas usa
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3 - 8 of 290 reviews
Reviewed 6 October 2018

Absolutely horrible. Best Western should not have their name associated with this property. It is filthy, falling apart and in desperate need of repairs. There was a hole in the bathroom wall that was stuffed with tissue. Chairs were so filthy that I didn't even want to put a plastic bag on them.

  • Stayed: September 2018, travelled with friends
    • Rooms
    • Cleanliness
    • Service
2  Thank a2str456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2018

The location is convenient to the highway - that's the kindest thing I can say about this place. This hotel is very shabby and needs lots of work. For the price of the rooms, I sure expected more. The curtains were very difficult to open and close and there were no sheers to close for privacy, just light-out drapes, so it was either no drapes and no privacy or total darkness.
The towels were tiny and well used (thin) - they must have been using them since the 70"s.
We were staying there with a group using 3 rooms, and although the beds in our room were alright, the beds in the other two rooms were terrible. My family complained and asked to be moved to another room, but the request was ignored and they ended up spending another night on poor beds.
I do have to say that the housecleaning staff were very kind and friendly.
Some of our family checked out first and paid for all the rooms at that point. When we checked out 2 days later, there was a problem - the front desk tried to charge us for our room even though it was already paid. I did not like the way we were treated like we hadn't paid, and it took quite a bit of time to straighten it out.
I can't really recommend staying here - there were other hotels in the same area and I would try them instead.

Stayed: September 2018
1  Thank rockhollow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2018

Dark, dirty, and unsafe! As two women traveling together, safety is really important to us, and this was one of the worst experiences I've had in a long time.

The parking lot is not terribly well lit, and there were some interesting characters loitering around the lot. The rooms are dirty, we couldn't bring ourselves to remove our shoes or socks.We touched as little as possible.

The hotel is in disrepair - there was a hole in our bathroom from where the stopper for the door had bee. You could see the stopper had pushed through the wall and had fallen down a bit, while the rest of the hole was plugged with some paper.
The mold in the washroom was disgusting and the hair in the bathtub said everything about how well everything was cleaned. We were glad we were only staying for 12 hours.

  • Stayed: September 2018, travelled with friends
    • Location
    • Cleanliness
    • Service
2  Thank tsukikage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2018

This hotel need to be completely reviewed by Best Western! From stem to Stern! The experience started with the room officially not being ready at 4:00 in the afternoon, and was not ready even when we were given access. A painting on the wall was upside-down and when I checked to confirm this I found a pornographic drawing behind it. There was pubic hair in the bathtub. A neighbour warned us to park our car in the light next to the building as his vehicle was broken into the night before. There was someone sleeping under that stairs in the rain, when I returned form my day of business. The building is beside a temporary truck parking lot, and the back up alarms commenced at 3:00 am. and on and on...!

  • Stayed: September 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Jamie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2018

place is under some renovations, upgrading floors and painting. Who ever is doing the painting has poor work habits, over paint every where. Makes the room look messy, had some cleaning issues, floor felt gritty and some hair in bathroom

  • Stayed: September 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank cathywitton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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