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Reviewed 11 September 2011

I reserved online and requested a harbor view......and it was beautiful! This is by far the friendliest staff I have experienced. Check in was a breeze. We did have some problems finding the hotel but that is because we did not have Canadian maps in our GPS and we became lost in downtown Vancouver. We talked with concierge Cory Gibson and he printed us directions to our next location. He spent a lot of time talking us through the directions. We couldn't thank him enough. We also had a great waitress in the lobby bar but I don't remember her name. Great view, professional and friendly staff, good location, nice amenities. Nothing negative to report.

Room Tip: Ask for a harbor view.
  • Stayed: August 2011, travelled as a couple
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Thank GoDog514
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimMorrison, General Manager at Pinnacle Hotel At The Pier, responded to this reviewResponded 13 September 2011

Dear Guest,

We are very pleased that you selected our Hotel as one of the Hotels to stay at during your 13 day road trip. I also want to thank you for sharing your comments regarding the friendliness of our staff . Our team strives to provide a memorable experience for our guests and it gives us great pleasure when this service experience is qualified by you "our Guest".

Thank you very much for staying with us and our team looks forward to welcoming you back again soon.

Best Regards,

Tim Morrison
General Manager

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Reviewed 9 September 2011

After realizing that this hotel was not in downtown Vancouver, I got a little worried. I became even more worried as we drove deeper into North Vancouver, where the glitz and glass of Vancouver was missing. Needless to say, walking in peaked my excitement about staying here.

I'm a neat freak and this hotel is CLEAN! From the garage to the corner lamp in the room, everything was spotless. Everything worked, the glass was clean (even the glass wall between the shower and the bedroom), and the bed was heavenly (sorry Westin, but you can't come close). Despite being a "Weddings and Events Hotel," our stay was very quiet and peaceful.

The BEST part of the stay was a tie between the view and the staff, who were incredibly helpful, friendly, and polite. One night we needed to find some places to shop and we were assisted by Jenie and Mel, who were VERY professional and helpful!

The view was breathtaking, but there is a historical site on the harbor side commemorating the Wallace Shipyard (where the hotel was built) that has a nice pier for walking and restored artifacts like a shipping crane and moorings. If the semi-industrial look makes you uncomfortable, you might not enjoy the view as much. However, everyone in my party loved it!

I will definitely be coming back!

Room Tip: Get a High Level Harbor View with a Balcony. They also have adjoining rooms.
  • Stayed: September 2011, travelled with friends
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Thank Keeaden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2011

My husband and I stayed in downtown Vancouver the first night and enjoyed the city but were extremely delighted when we checked in to the Pinnical hotel the following night. It's a beautiful hotel with friendly customer service and great views. We will definetly be staying here on all our future trips to Vancouver!

  • Stayed: September 2011
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Thank Mealnine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimMorrison, General Manager at Pinnacle Hotel At The Pier, responded to this reviewResponded 8 September 2011

Dear Guest,

Thank you very much for your feedback and for recommending our Hotel to others. I am very happy you and your husband decided to try this side of the water and that you both enjoyed the area and the view.

We look forward to welcoming you back again in the near future.

Best regards,


Tim Morrison
General Manager.

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Reviewed 4 September 2011

The Pinnacle at the Pier is a very good spot when starting your Vancouver trip. From the airport it us just over 35 minutes to gt to the hotel using the Canada Line and the Seabus. A short walk gets you to the hotel in 5 minutes from the Seabus terminal at north Vancouver.

The hotel is a beauty. The room was very clean and comfortable. Check-in went very quickly and staff was very helpfull with a dinner suggestion, getting our cases and calling us a taxi for our day of departure.

We had a room at the top floor with a view on the harbour which was really nice. Our suggestion would be to ask for room on the harbourside. It is worth the extra dollars for sure!

Any downsides? Perhaps the sounds coming from the wharf nearby should be called a downside. You can also say it adds up to the experience of being in a location in the harbour. We had some hallway noise from late arrivals talking in the hall but which hotel does not have that problem?

All in all a wonderfull experience which we definately would recommend to other travellers.

Room Tip: Rooms with a harbour view are really nice. Try to get on of them.
  • Stayed: August 2011, travelled with friends
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Thank Roses2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimMorrison, General Manager at Pinnacle Hotel At The Pier, responded to this reviewResponded 7 September 2011

Dear Guest,
Thank you for taking the time to share your recent experience. We are pleased you enjoyed your stay and the view from one of our Harbour View rooms. Thank you as well for describing the ease of access from the airport. The Canada line and Seabus are very fast, efficient and entertaining. If you have the opportunity this transport experience is not to be missed when visiting Vancouver.

We look forward to welcoming you back again in the future.

Best Regards,

Tim Morrison
General Manager

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Reviewed 26 August 2011

My college-age daughter, boyfriend and I really loved this hotel! The front desk staff was extremely helpful, friendly and efficient. Mel greeted us upon arrival and made a number of helpful and welcome restaurant recommendations, including Burgoo, which was across the street. It was a nice cafe with beautifully presented comfort food (a little expensive, but we appreciated the relaxed and friendly service after a long afternoon and evening of travel). Over our 3-night stay, we got several other good recommendations for meals as well as info on the local area from the superb staff.
Each morning, we walked a block to the Bean Around the World coffee shop, where they had excellent coffee and yummy baked goods at reasonable prices.
The Sea Bus to Vancouver is also close to the hotel (about 2 blocks), but one experience was enough for us. It was crowded and slow, but perfectly fine for the day-long outing that we had planned.
We drove to Lighthouse park (20 mins from hotel in North Vancouver) and hiked through the old growth forest. This was a beautiful hike, which took us about an hour. I highly recommend this excursion, if you have time.
We also took the "Ultimate Day Tour" with the Prince of Whales company. They leave from the Westin hotel in Vancouver. It is quite expensive, but includes whale watching, boat transportation to and from Victoria, and ticket and transfer to Buchart Gardens in Victoria. We enjoyed the trip, but only saw a few Minke whales (which looked like big dolphins). It was a lot of boating for a little whale watching. The gardens were lovely, but we were pretty exhausted by the time we got there. If you only have a day, it is a good way to see a bit of Victoria, but it is probably better to stay overnight rather than go there and back in one day, if possible.

  • Stayed: July 2011, travelled with family
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Thank Hike_bike_and_like
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimMorrison, General Manager at Pinnacle Hotel At The Pier, responded to this reviewResponded 30 August 2011

Dear Guest,

Thank you very much for sharing your recent experience. I am very pleased that you and your family enjoyed the Hotel and the surrounding areas. I am though sorry that you found the Seabus crowded. The majority of the time the volumes are very reasonable and at other times such as rush hour it does tend to be more popular. For your convenience our Front desk is quite well versed on the Seabus operations and our team would be very happy to share their local insights on the busier times so that you can hopefully avoid the crowds.

Thank you again for staying with us and we look forward to welcoming you back again in the near future.

Best Regards,

Tim Morrison
General Manager

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