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Darrell
Kelowna, Canada

Great hotel, a pleasant stay

4.0 of 5 bubblesReviewed 31 July 2021
I liked everything about this hotel. Clean rooms, friendly staff. It was a little tough to find parking and hotel is not really walking close to any amenities. Breakfast was good and check-in/out was a breeze. We have stayed here before and will continue to if service remains at this level. Keep up the good work!!!
Date of stay: July 2021
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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61 - 66 of 1,521 reviews
Reviewed 27 July 2021

We chose this hotel because it has a pool. The hotel is supposed to allow only 10 people at a time (COVID rules) for a 30 minute slot. Unfortunately the pool and hot tub were really overcrowded.
The shampoo container is only easily accessible if you are taking a shower, not good if you are taking a bath.
The rooms are only made up every third day - the front desk did not inform us of that fact. We managed to find housekeeping staff to tell them we wanted the room made up, but they did not speak English. I finally spoke to the housekeeping manager.
I think that this hotel is over-priced.
The location is convenient only for the ice activities.
Tip: Highway southbound north of the Tunnel is often a parking lot. The hotel is easily accessed by no. 6 road, which you can reach by Bridgeport Road East.

Date of stay: July 2021
    • Value
    • Sleep Quality
    • Service
Thank Canadiantruthseeker
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 May 2021 via mobile

Location was perfect for our needs. Quiet area I walking distance to some restaurants and a theater but a car would be advised. Beds were decent. They seemed ok in one room, but not as comfortable in the second room. Lobby and rooms were all clean and modern.

Date of stay: March 2021
Trip type: Travelled with family
2  Thank Bttnbythetrvlbug
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 February 2021

We stayed here one night before our flight and it was very clean and new. Right beside the highway which is 15 min from the airport. Got a bagged breakfast as we left before 7:00 a.m. pool and hot tub were a bonus!

Date of stay: February 2021
    • Location
    • Cleanliness
    • Service
3  Thank Terry B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 December 2020

Amazing, and I mean, really amazing customer service from general manager, Elena, and her team! Excellence at every step, this hotel is great for families, couples or anyone, for that matter. Really good breakfast, swimming pool and hot tub, with service that I haven't even experienced at 5 star hotels. Personalized service, with every staff member greeting you every time. I will definitely stay here again :)

Date of stay: December 2020
Trip type: Travelled as a couple
3  Thank 433sonis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 September 2020 via mobile

The hotel was located close to restaurants. Movie theater, and the Ferry. Very clean throughout. Breakfast included. Bed was very comfortable. Room has nice decor. Quiet location. Close to Farmers Market. Would highly recommend

Date of stay: September 2020
Trip type: Travelled with family
1  Thank Mandy V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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