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All reviews ice rink movie theater old spaghetti factory entertainment complex hockey rink full size fridge hi express breakfast room quiet area steveston village short drive separate bedroom within walking distance free breakfast hot breakfast ferry terminal hot tub
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Reviewed 4 weeks ago

We stayed here for three nights before going up to Whitehorse to see Northern Lights. We stayed in a suite that accommodated 4 people. The kitchen area was well equipped if you wanted to buy & eat in. The room was clean, comfortable and quiet. The king size bed was very comfy and also the pillows. The put u up is not ideal for adults but well suitable for children and teenagers. The hotel had a nice swimming pool & jacuzzi which we only got to use the once. The staff were friendly and helpful. Not happy with paper plates and plastic knives, forks & spoons in breakfast area. Stopped in other Express's in the area and they did provide china plates & proper knives & forks. The rates were reasonable. Shuttle provided good service for airport and they would drop you off at the station but you had to go back to airport for pick up.

Room Tip: We always like a high floor and away from lifts which we ask for and normally are given.
  • Stayed: October 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Maureen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen M, General Manager at Holiday Inn Express Hotel & Suites Riverport, responded to this reviewResponded 4 weeks ago

Dear Maureen G,

Thank you for choosing Holiday Inn Express-Riverport, Richmond for your stay and taking out time to review us. It's always great to hear from our guest when they love their stay in our spacious suites with the comfort of cooking facilities. The staff strives to go an extra mile to serve our guest and your feedback will certainly motivate them more.

We too carry china plates and proper knives and forks but they are provided upon request. In your next visit please request for them from our breakfast servers and they will be glad to offer them to you and your family. We are pleased to know that you were able to take the opportunity to get our free shuttle to the closest sky train station and you loved it. We hope you will come back soon and stay with us again. Wish you a great day.

Regards
Taslim Arif
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We stayed here for 1 night, then a further 2 nights on our return from Vancouver Island, as this hotel is situated conveniently for the ferry port. The hotel does not have a restaurant (apart from breakfast) so you have to eat out, which meant a trip in the car as there didn't seem to be anything within walking distance. The room was clean, quiet and comfortable, 2 queen sized beds, comfy pillows. The bathroom was a good size, with the shower over the bath, but the bath was low so was easy to get into, and there was a grab rail, also plenty of room for toiletries. The room was equipped with the usual things, large TV, free wifi, iron and ironing board, laundry bags, hairdryer.
We thought the hotel was let down by the breakfast. We were horrified about the plastic cutlery and paper plates and bowls. When we are trying to cut down on the amount of plastic, this does seem to be counterproductive, Also the food wasn't all that special. On the first morning the scrambled eggs were cold, despite having been just brought out from the kitchen. The sausages were more like flat patties and looked rather greasy. Coffee was out of a flask, although fresh milk was available.

  • Stayed: September 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Diana089
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen M, General Manager at Holiday Inn Express Hotel & Suites Riverport, responded to this reviewResponded 4 weeks ago

Dear Diana089

Thank you for choosing Holiday Inn Express -Riverport, Richmond for your stay and taking time to review us. We are glad that you liked our clean and spacious room and that our in room amenities made your stay a comfortable one. Since we are not a full service hotel, unfortunately we don't have a restaurant at the property. However, we do have Stanley's pub & grill next to the ice rink and Old Spaghetti House behind the cineplex; all within 5 min walking distance.

I would like to apologize for the inconvenience you had during breakfast. We take all feedback very seriously and will bring this to our breakfast manager's attention. I hope you will take this as an exception and will give us another chance to serve you better. We look forward to your return and wish you great week ahead.

Regards
Taslim Arif
Guest Service Manager

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Reviewed 4 weeks ago via mobile

My family and I enjoyed our stay at this hotel. The room was clean and comfortable. Breakfast was great. The rates are reasonable and a great location in Richmond, BC. We would make this hotel our first choice.

Stayed: October 2018, travelled with family
Thank Maria R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen M, General Manager at Holiday Inn Express Hotel & Suites Riverport, responded to this reviewResponded 4 weeks ago

Dear Maria R,

Thank you for choosing Holiday Inn Express-Riverport, Richmond for your stay. We are glad that you had a wonderful stay with us and enjoyed our full hot breakfast too. We would love to have you come and stay with us again for your next visit to the city. We wish you a great week.

Regards
Taslim Arif
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

We have stayed at this location many times. The staff is serious in their commitment to customer service and their helpfulness on this trip was greatly appreciated. It is a handy location as it is walking distance to ice rinks, restaurants, and a movie theater. We do prefer their suites because of the space and kitchen, but when staying in a group reservation they don't seem to any longer consider it a qualifying stay. That is disappointing since many our stays at HIE are for the same group with equivalent rates and it has never been a problem in the past, including at this property.

  • Stayed: October 2018, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank RestedInSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen M, General Manager at Holiday Inn Express Hotel & Suites Riverport, responded to this reviewResponded 4 weeks ago

Dear RestedInSeattle,

Thank you for taking time to review us. We are pleased to know that our staff was helpful to your needs and your review will motivate them to go the extra mile. It's always great to hear from our guest when they love our spacious room and enjoy their stay with us. However, I would like to apologize for not qualifying for the points as IHG don't recognize group rates as a qualifying rate any longer.

I hope you will choose us again for your future stay and wish you a great week ahead.

Regards
Taslim Arif
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2018 via mobile

Customer service was amazing! Front desk staff was friendly and helpful. Not far from airport and close to restaurants. Property is beautiful and well taken care of. Will definitely be back when in the area again.

Stayed: October 2018, travelled on business
Thank vmedina311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen M, Supervisors. at Holiday Inn Express Hotel & Suites Riverport, responded to this reviewResponded 4 weeks ago

Dear "eysis11",

Thank you so much for your 5 star rating review on your recent stay with us.

We are very happy to hear that you had a great overall stay with us.

We are looking forward in welcoming you back again soon.

Sincerely,
Michael A.
Guest Services Supervisor.

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