Very distressing experience, hotel manager does not respond to serious allergy and health concerns. We stayed in his hotel and paid for the 3 night quarantine stay. There isn't enough space to document everything that happened, but this was supposed to be Covid safe and protect us, however it was the complete opposite. Rooms were very dirty, strangers hairs in the bed and bathroom tiles, stained bedding sheets, carpets and walls. We requested a room change which was slightly better but we still had to sleep with our own towel on the pillow as it was filthy! We requested hot water and waited two hours before we had to get it ourselves. We ordered two breakfasts, only one came and was not gluten free so were asked to return the breakfast and staff started moving food around from other boxes without gloves and handed back a breakfast that still contained gluten. It was clear staff had no understanding of allergy concerns and cross contamination impacts! We didn't receive food for 18 hours after being promised they would order a new breakfast and the government health authority intervened and released us after only 20 hours. We contacted the manager then and still chasing since (a week and a half later), he is yet to return our calls and emails. For nearly $1,200 for 3 nights and only staying for 1, this is what we got!