Really surprised this property has such a mediocre rating. I also stayed at their sister property - the Coast Hotel on SW Marine Drive - and felt that the Quality Inn was superior in pretty much every way.

The location can't be beat for those looking for something close to the airport and/or a mall. The CF Richmond shopping mall is within walking distance, and east of that is the SkyTrain that can get you to Vancouver cheaply and quickly. There is a park directly south of the property which looked great but I didn't have time to check out. Lots of banks and restaurants nearby. Room was spacious and modern. The staff actually read my accommodation requests and booked me on a high floor, a rarity. Internet was fast, lots of TV channels.

Can't think of anything I didn't like about my stay, even if it was only one night. Highly recommended.

The manager of the hotel was terrible by not responding to my question and no answer. This hotel wants to take only money from guests and regarding the questions of guests, just ignore it. I want to say to all guests "DO NOT come to this hotel".

Worst client approach in the market.
We are frequent travelers that were heavily impacted by the COVID-19 pandemic situation resulting in multiple cancellations of long time planned trips to a variety of destinations made on HOTELS.COM many of them were not cancellable. All our reservations were refunded but the one at Quality that refused to cancel this pre cruise one night stay reservation despite our silver status at hotels.com. Our post cruise layover at Marriott was early reverted in status and was refunded as as well as many other reservations in Canada and Europe. This tells much about this brand that had no client R-E-S-P-E-C-T what so ever.
Quality won a little but lost a client forever. Guess whom we will remain loyal to!