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Jade S
York

Disappointing

2.0 of 5 bubblesReviewed 5 weeks ago
The hotel is located quite a way from the airport - approximate 20 minute taxi ride and the hotel no longer offers an airport shuttle service. The room was ok but I didn't like the fact that the stairs to the rooms cannot be accessed from the reception area so we were forced to take the lift every time which isn't ideal especially when the lift is busy and you're waiting to go back down when it would only take a few minutes if there were stairs to reception, bar and breakfast room!

Breakfast was very disappointing: there wasn't a self-service drinks machine; tea and coffee were pre-made in large jugs and poured for you when requested. The coffee tasted awful and there was no option to even purchase an espresso.

There wasn't a big choice of hot food: only steaky bacon available and it was almost cold, as were the sausage patties and hash browns. There were no mushrooms or tomatoes and fried eggs had to be ordered. The croissants and pecan pastries were rock-hard.
Date of stay: May 2024
Trip type: Travelled as a couple
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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Reviews (1,245)
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2 - 7 of 1,245 reviews
Reviewed 19 June 2024 via mobile

I enjoy staying here when I’m in the area. Nice property, a good restaurant, and there are places of interest within walking distance.

The only flaw is there is only one open lane to exit the parking garage, so one vehicle with an issue holds up everyone else. But it’s only happened to me once so I’ll plan to stay there again.

Room tip: Be aware of specials at the restaurant - it can get quite busy then.
Date of stay: May 2024
Trip type: Travelled on business
Thank mmgsc100
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 June 2024

Stayed with a group of 61 persons from Malaysia, the 1st night on 13 May & second stay on 17 May .
Room: All great with big size
Breakfast: Is much better than many other hotels I did stay at in Vancouver.
Staff: Multi-national but super helpful & friendly.
Great to Ms Arsh with one step more to make my stay super comfortable as tour director for this trip.
Thank you to the management for the good training

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Frankieswea
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 May 2024 via mobile

What a great hotel, the rooms are clean and the property is well cared for. the rooms are spacious with a sitting area and a separate bed room. The quality of the bed and pillows is top notch as is the service provided by the staff. I will be sure to stay here my next time in Vancouver

Date of stay: May 2024
Trip type: Travelled on business
Thank Pilot_Tony
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 April 2024 via mobile

Stayed one night. Lots of USB outlets. Really nice lighting and nice shower with hand shower. No tub. The bed was too firm for my liking. I have a sore back. I would stay again if my back was better. It was expensive on the weekend but Vancouver is expensive

Date of stay: April 2024
Trip type: Travelled on business
Thank SushiKite
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 March 2024

We arrived in Vancouver to find out we had no place to stay as the Hotel gave our room away and canceled our reservations without any notification.
The hotel made zero effort to attempt to find us alternate accommodation, attempted to give us trouble with reimbursement , and left us to our own devices to find lodging.
As Diamond Elite Members, we are deeply unhappy with the behavior and unprofessionalism displayed by Hilton Vancouver Airport.
Absolutely would never recommend.
1/10.

Date of stay: March 2024
Trip type: Travelled as a couple
Thank Lofton C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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