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I stayed here with my son the day prior to, and the day after a cruise. The airport shuttle was convenient. The on-site restuarant was nice. The staff were friendly and helpful. They gave some solid suggestions of where to walk to for nearby food that my son would enjoy. Would be happy to stay here again.
The service was poor probably because a strike is going on and the staff was not happy working there. This hotel is far away from the airport. It has no shuttle from the airport upon arrival at Vancouver Airport.
Dear Guest,
thank you very much for posting a review of our hotel on Trip Advisor. Our sincere apologies for not meeting your expectations during your stay. The strike is at a hotel nearby and not at the Marriott, thus shouldn't have impacted our service. Please contact me directly to discuss this matter further. Once again, our sincere apologies and thank you for posting a review.
The airline booked us in here overnight after our connecting flight was delayed.
We arrived too late and left too early for food, but the bed was very comfortable and the shower excellent so was just what we needed.
Was accommodated at the Marriott for one night as a distressed traveller after an Air Canada transcontinental cancellation. The hotel acknowledged my Bonvoy Titanium status and provided a very nice one bedroom suite with a small outdoor balcony area which was nice to get some fresh air. While I was only at the hotel for six hours, I was pleased with the room's amenities which were consistent with Marriott's brand standards (from the lights to the closet to the toiletries from thisworks). I don't understand why some other reviewers report having subpar rooms, since my experience has been that this property is quite consistent. Between my previous stay in Dec 2021 where I was accommodated in a Junior Suite and this stay, I had no issues with the amenities or service, and the hard product has held up very well.
I would like to commend a waitperson by the name of Shenaz. She served us breakfast in the restaurant and was outstanding in terms of friendliness and service. I have seldom encountered such attentiveness to customers while making certain that our needs were met on all counts. She made us feel as though we were her most important patrons although this was the first time that we ate at this Marriott restaurant. Absolutely fantastic individual and deserves kudos for her excellent service.
Thank you, Edgar Yang
