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Annmiran
Calgary, Canada

Choose Sandman! Exceeded my expectations

5.0 of 5 bubblesReviewed 8 Aug 2021
I did quarantine with Sandman, as required by the government, and it was one of the best choices I've made. Their room is very cozy and clean. Food from Moxie's was superb! I didn't experience any inconvenience on my stay. I definitely would book Sandman again
Date of stay: August 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Catherine Lee, General Manager at Sandman Hotel Vancouver Airport, responded to this review
Responded 9 Aug 2021
Dear Annmiran,
Thank you for taking the time to give us your feedback.
We're glad to hear that your stay with us was comfortable.
We will keep up the good work to serve our best.
Thank you again and stay safe!

Catherine Lee
General Manager
Sandman Hotel Vancouver Airport
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 8 August 2021

Hotel staff were very respectful and kind. Thank you for being so hospitable! I highly appreciate it especially coming from a long haul flight! It was nice seeing a smiling face when entertaining me! Highly recommended hotel!

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Patty D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Catherine Lee, General Manager at Sandman Hotel Vancouver Airport, responded to this reviewResponded 10 August 2021

Dear Patty D,

Thank you for taking the time to give us your feedback.
We appreciate you recognized our efforts. I will convoy your compliments to our team.
Thank you and we hope to serve you again when your trips bring you into Richmond area.
Have a wondeful day!

Catherine Lee
General Manager
Sandman Hotel Vancouver Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2021

The staffs are very accomodating and approachable. They are very professionals. The foods are great too! They have nice place and ammenities. The rooms are clean. Recommeded for families like us. Nice place to stay.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank concepcioncopino
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Catherine Lee, General Manager at Sandman Hotel Vancouver Airport, responded to this reviewResponded 10 August 2021

Dear concepcioncopino,

Thank you for taking the time to give us your feedback.
We're glad to hear that we could accommodate well during your stay.
We will look forward to having you stay with us again in the near future.
Stay safe!

Catherine Lee
General Manager
Sandman Hotel Vancouver Airport

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Reviewed 6 August 2021

Cleanliness wasn't the greatest, but the stay was good. A few things I could complain about, but I am thankful for the efforts and service that we recieved eventually. Everything was very straightforward and direct, but also quite vague, but we were gradually able to find answers to our questions throughout the trip. Slowly, but surely

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Moisum
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Catherine Lee, General Manager at Sandman Hotel Vancouver Airport, responded to this reviewResponded 10 August 2021

Dear Moisum,
Thank you for taking the time to give us your feedback.
We're glad to hear that your stay was good with us.
We will do our best to improve our service better and get your 5star from your next stay.
Thank you again and stay safe!

Catherine Lee
General Manager
Sandman Hotel Vancouver Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2021

Disappointed in the cleanliness, lack of response from staff and that they did it tell us until the point of check in that this is a quarantine hotel for International air travelers so everyone was being quarantined .
Hotel room was not clean.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank AlanfromAlberta
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Catherine Lee, General Manager at Sandman Hotel Vancouver Airport, responded to this reviewResponded 6 August 2021

Dear AlanfromAlberta,
Thank you for taking the time to give us your feedback.
Please accept my apologies for the inconvenience you may have experienced.
I will use your comment for our training purpose.
Please give us another chance to make this correct in the future.
Thank you & stay safe!

Catherine Lee
General Manager
Sandman Hotel Vancouver Airport

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Reviewed 5 August 2021

Dirty, older hotel, paid way too much for our dirty room. It’s Covid times and it’s not very clean here. The elevator had an automatic hand sanitizer machine that was empty all of the 3 days we stayed here. The entrance is very deceiving, looks nice. The moxies was really good though.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Ron L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Catherine Lee, General Manager at Sandman Hotel Vancouver Airport, responded to this reviewResponded 6 August 2021

Dear Ron L,
Thank you for taking the time to give us your feedback.
We're sorry to hear that you were not happy with our stay.
We will double check every point you mentioned to improve our service.
Thank you again.

Catherine Lee
General Manager
Sandman Hotel Vancouver Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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