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Lovely stay at the Fairmont YVR. It was my first time flying solo with my baby girl so I booked into the Fairmont for the night before I flew to the UK. I arrived for a 3pm check in and the staff were very helpful. Check in was easy and quick and the porters helped me with my bags from the cab to the room. Temperature checks on arrival and masks are mandatory inside the hotel. The room felt very clean and very comfortable. We had an great view of the run way and enjoyed watching some planes land and take off. Being from the Uk I love a form mattress and unfortunately the Fairmont beds are not that comfortable for me personally even when asking for a firm one but that’s just personal opinion. The crib was also very small and my 1 year old is on the smaller side and just fit with not much room to move. Breakfast the following morning was wonderful. It was quiet and our waitress was lovely and very helpful. I had the poached egg and avocado and a small bowl of scrambled egg for my little one which they didn’t charge me for. Really tasty! We had some time to kill so used the pool. Although both pools were pretty cold it was still enjoyable. Would be nicer if at least one of them was heated though. Check out was easy and again the porters helped me with my bags from my room and loaded them onto a trolly ready for me to head to check in.
Pros: breakfast, cleanliness, safe, comfortable, very friendly, great with kids. Cons: not firm enough mattress, crib too small.
Date of stay: June 2021
Trip type: Travelled with family
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We stayed at Fairmont YVR for hotel quarantine. Staffs were very accommodating and it helped as I was travelling with 2 children. They had good food and the check in process was nice. We were allowed 20 min outside time once a day.
Date of stay: June 2021
Value
Cleanliness
Service
Ask zephyrmax about Fairmont Vancouver Airport
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Ordering food is a disaster - phone is not picked up or long time on hold and hang up - delivery takes more than one hour and poor choice
Hot water is not hot in the shower
To expensive for the service
Date of stay: July 2021
Value
Rooms
Service
Ask O5127BJpatrickv about Fairmont Vancouver Airport
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Fairmont has excellent service, super friendly team including concierge, front desk, royal service, housekeeping, IRD and bell. Lovely place with airport view to enjoy the sunrise and sunset. Would be better of the AC could be cooler, but it was a cozy room for quarantine.
Date of stay: July 2021
Trip type: Travelled as a couple
Ask O1279JWbob about Fairmont Vancouver Airport
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it was great but there is no help when I arrive check-in level so we need to search for the entry elevator.
I also get unstable wifi connection in the room. I kept getting log out while doing some work from the room
Date of stay: June 2021
Location
Cleanliness
Service
Ask Howard0401 about Fairmont Vancouver Airport
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Fairmont Vancouver Airport, Other at Fairmont Vancouver Airport, responded to this reviewResponded 26 June 2021
It is wonderful to know that you had a good stay however I am disappointed to know that your arrival experience was not perfect, nor was the Wi-Fi in your guestroom. I appreciate your comments as we cannot improve without feedback from guests such as yourself. Wishing you safe travels ahead and we hope to have another opportunity in the future to be at your service again.
Warm regards,
Patrick Gosselin General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fairmont Hotel at the airport is fantastic. Located within Vancouver airport easy access from the terminals. Fabulous food, clean rooms and helpful and friendly staff. Would highly recommend. Will be back.
Date of stay: June 2021
Trip type: Travelled solo
Ask W8113UDkimw about Fairmont Vancouver Airport
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Fairmont Vancouver Airport, Other at Fairmont Vancouver Airport, responded to this reviewResponded 26 June 2021
I'm thrilled that your experience at Fairmont Vancouver Airport was exactly what we strive to provide, particularly the service. Thank you for taking the time to share your kind words and for highly recommending our hotel to other travelers. My team and I can't wait to welcome you back again and we send you best wishes for a wonderful time in Canada!
Warm regards,
Patrick Gosselin General Manager
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC