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zephyrmax
Ottawa, Canada

Great Experience at Fairmont YVR

5.0 of 5 bubblesReviewed 7 July 2021
We stayed at Fairmont YVR for hotel quarantine.
Staffs were very accommodating and it helped as I was travelling with 2 children.
They had good food and the check in process was nice.
We were allowed 20 min outside time once a day.
Date of stay: June 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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Reviewed 7 July 2021

Internet quite slow

Ordering food is a disaster - phone is not picked up or long time on hold and hang up - delivery takes more than one hour and poor choice

Hot water is not hot in the shower

To expensive for the service

Date of stay: July 2021
    • Value
    • Rooms
    • Service
2  Thank O5127BJpatrickv
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 July 2021 via mobile

Fairmont has excellent service, super friendly team including concierge, front desk, royal service, housekeeping, IRD and bell. Lovely place with airport view to enjoy the sunrise and sunset. Would be better of the AC could be cooler, but it was a cozy room for quarantine.

Date of stay: July 2021
Trip type: Travelled as a couple
1  Thank O1279JWbob
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 June 2021

it was great but there is no help when I arrive check-in level so we need to search for the entry elevator.

I also get unstable wifi connection in the room. I kept getting log out while doing some work from the room

Date of stay: June 2021
    • Location
    • Cleanliness
    • Service
1  Thank Howard0401
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Vancouver Airport, Other at Fairmont Vancouver Airport, responded to this reviewResponded 26 June 2021

It is wonderful to know that you had a good stay however I am disappointed to know that your arrival experience was not perfect, nor was the Wi-Fi in your guestroom. I appreciate your comments as we cannot improve without feedback from guests such as yourself. Wishing you safe travels ahead and we hope to have another opportunity in the future to be at your service again.

Warm regards,

Patrick Gosselin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2021 via mobile

Fairmont Hotel at the airport is fantastic. Located within Vancouver airport easy access from the terminals. Fabulous food, clean rooms and helpful and friendly staff. Would highly recommend. Will be back.

Date of stay: June 2021
Trip type: Travelled solo
1  Thank W8113UDkimw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Vancouver Airport, Other at Fairmont Vancouver Airport, responded to this reviewResponded 26 June 2021

I'm thrilled that your experience at Fairmont Vancouver Airport was exactly what we strive to provide, particularly the service. Thank you for taking the time to share your kind words and for highly recommending our hotel to other travelers. My team and I can't wait to welcome you back again and we send you best wishes for a wonderful time in Canada!

Warm regards,

Patrick Gosselin
General Manager

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Reviewed 12 June 2021 via mobile

My family and I are on our 3rd day of the mandatory hotel quarantine. We chose this hotel because of its location and ease in bringing our luggages. You don’t need a vehicle to get to it. It’s within the airport complex itself. It’s a very comfortable hotel and the staff are very helpful and friendly. Since we are not allowed to get out we always have to call for room service and it’s in gastronomic proportions. None of could ever finish a whole meal. All meals we ordered were delicious! We have no complaints whatsoever. The only thing worrying us now is I think all gained a couple of pounds from the all the food without being able to exercise. We check out tomorrow since we got our pcr results which resulted in negative findings and if ever somebody asks for a recommendation for hotel near the the airport, I would definitely recommend this hotel. The rooms are spacious and clean. The bathroom was nicely designed as you can on the pictures other trip advisors posted. Adjusting to our jet lag was easy because the beds were very comfy and 4 pillows per bed was supplied so we didn’t have to request for extra pillows. Very nice hotel indeed!

Highly recommended!

Date of stay: June 2021
Trip type: Travelled with family
1  Thank Mr_noni
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Vancouver Airport, Other at Fairmont Vancouver Airport, responded to this reviewResponded 16 June 2021

Your comments and high recommendation made my day - thank you. I am so pleased to read that you and your family enjoyed your time here at Fairmont Vancouver Airport and I look forward to sharing your kind words with my team. Wishing you safe travels ahead and we hope to welcome you again when you next return to YVR!

Warm regards,

Patrick Gosselin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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