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Reviews (255)
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Reviewed 3 August 2016

It's ok-comfortable. I got a room with a nice view of the Lagoa dos Patos/Ilha da Pólvora. Some downsides: the parking is outside the hotel and has limited spots, so get there soon or you'll need to park your car in the street. Also: my room had like only two power outlets and got no kettle for the Chimarrão lovers (you can ask for hot water in the lobby). There's no room service. The breakfast was ok!

Room Tip: Some rooms have a nice view of the Lagoa dos Patos/Ilha da Pólvora
  • Stayed: July 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Miguel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeropSwan, Gerente at Swan Express Hotel, responded to this reviewResponded 23 August 2016
Google Translation

Caro Sr. Miguel,

Boa tarde,

Obrigado por sua avaliação e comentários! São muito importantes para que possamos melhorar nossos serviços.
Fico feliz que tenha tido uma boa experiencia conosco. Sempre que vieres a Rio Grande serás bem vindo!

Apenas lembrando que encontrarás a mesma qualidade de produtos e serviços em nossas unidades em Porto Alegre, Caxias do Sul, Novo Hamburgo e em Lisboa!

Muito obrigado e até a próxima.

Cordialmente,

Alexandre Adams
Gerente Operacional

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2015 via mobile

The hotel is new and close to downtown. When You open the door of the room, You can feel the cleanliness smell. Bed confortable. Good and warm shower. There is no room service. breakfast is delicious, You should try the fruit jams They have. I would definately stay here again.

Stayed: May 2015, travelled on business
Thank Carolina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swan Express R G, Gerente at Swan Express Hotel, responded to this reviewResponded 7 April 2017
Google Translation

Agradecemos a gentileza de suas observações sobre o Swan Express Rio Grande. Estas informações são muito importantes para nós, pois é nosso objetivo buscar a melhoria contínua do nosso Sistema de Gestão de Qualidade e Excelência em Prestação de Serviços.
Ficamos satisfeitos em saber que maioria de nossos serviços lhe agradou, esperamos que tenha tido uma ótima estada.
Estamos à sua disposição e contamos sempre com sua presença no Swan Express Rio Grande ou em outro de nossos empreendimentos, como o Swan Business Porto Alegre, Swan Tower Porto Alegre, Swan Tower Caxias do e Swan Tower Novo Hamburgo.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2015

It is surprising to find an excellent hotel in such an outlandish place. Big rooms, great breakfast, all clean and spotless, very friendly staff. Advice, maps, wifi, all is there. Just outside the old city centre.

Room Tip: high up, peace and quiet and view of the lagoon
  • Stayed: March 2015, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank kaaljkmn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swan Express R G, Gerente at Swan Express Hotel, responded to this reviewResponded 7 April 2017
Google Translation

Agradecemos a gentileza de suas observações sobre o Swan Express Rio Grande. Estas informações são muito importantes para nós, pois é nosso objetivo buscar a melhoria contínua do nosso Sistema de Gestão de Qualidade e Excelência em Prestação de Serviços.
Ficamos satisfeitos em saber que maioria de nossos serviços lhe agradou, esperamos que tenha tido uma ótima estada.
Estamos à sua disposição e contamos sempre com sua presença no Swan Express Rio Grande ou em outro de nossos empreendimentos, como o Swan Business Porto Alegre, Swan Tower Porto Alegre, Swan Tower Caxias do e Swan Tower Novo Hamburgo.

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Reviewed 6 April 2015

Next to the port, easy to find. Next of everything in the town. It´s not a great hotel, but clean, new and good enough for one night stay.

Probably this is the best deal hotel in town, it's new, smell good.

Room Tip: Rooms with east view are better.
  • Stayed: February 2015, travelled with family
    • Value
    • Location
    • Service
2  Thank arqangelo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swan Express R G, Gerente at Swan Express Hotel, responded to this reviewResponded 7 April 2017
Google Translation

Agradecemos a gentileza de suas observações sobre o Swan Express Rio Grande. Estas informações são muito importantes para nós, pois é nosso objetivo buscar a melhoria contínua do nosso Sistema de Gestão de Qualidade e Excelência em Prestação de Serviços.
Ficamos satisfeitos em saber que maioria de nossos serviços lhe agradou, esperamos que tenha tido uma ótima estada.
Estamos à sua disposição e contamos sempre com sua presença no Swan Express Rio Grande ou em outro de nossos empreendimentos, como o Swan Business Porto Alegre, Swan Tower Porto Alegre, Swan Tower Caxias do e Swan Tower Novo Hamburgo.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2015

I was quite amazed to find such a nice hotel in a not so big city. They are definitely ready for the expansion that the new portuary infrastructure might bring to the region. Great value and nice facilities.

Room Tip: they are all nice. Don't need to worry about noise
  • Stayed: February 2015, travelled on business
    • Value
    • Rooms
    • Service
2  Thank thiagop1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swan Express R G, Gerente at Swan Express Hotel, responded to this reviewResponded 7 April 2017
Google Translation

Agradecemos a gentileza de suas observações sobre o Swan Express Rio Grande. Estas informações são muito importantes para nós, pois é nosso objetivo buscar a melhoria contínua do nosso Sistema de Gestão de Qualidade e Excelência em Prestação de Serviços.
Ficamos satisfeitos em saber que maioria de nossos serviços lhe agradou, esperamos que tenha tido uma ótima estada.
Estamos à sua disposição e contamos sempre com sua presença no Swan Express Rio Grande ou em outro de nossos empreendimentos, como o Swan Business Porto Alegre, Swan Tower Porto Alegre, Swan Tower Caxias do e Swan Tower Novo Hamburgo.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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