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Reviewed 8 March 2015

I was quite amazed to find such a nice hotel in a not so big city. They are definitely ready for the expansion that the new portuary infrastructure might bring to the region. Great value and nice facilities.

Room Tip: they are all nice. Don't need to worry about noise
  • Stayed: February 2015, travelled on business
    • Value
    • Rooms
    • Service
2  Thank thiagop1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swan Express R G, Gerente at Swan Express Hotel, responded to this reviewResponded 7 April 2017
Google Translation

Agradecemos a gentileza de suas observações sobre o Swan Express Rio Grande. Estas informações são muito importantes para nós, pois é nosso objetivo buscar a melhoria contínua do nosso Sistema de Gestão de Qualidade e Excelência em Prestação de Serviços.
Ficamos satisfeitos em saber que maioria de nossos serviços lhe agradou, esperamos que tenha tido uma ótima estada.
Estamos à sua disposição e contamos sempre com sua presença no Swan Express Rio Grande ou em outro de nossos empreendimentos, como o Swan Business Porto Alegre, Swan Tower Porto Alegre, Swan Tower Caxias do e Swan Tower Novo Hamburgo.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2014

I Stayed just one night at the hotel Swan...
Clean room, smiling reception, good enough breakfast menu...
If I come to Rio Grande again I know very well I will stay at which hotel...
I can advice to stay at the hotel Swan for all traveller...

Room Tip: you can prefer rooms to look lake
  • Stayed: July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank abasarkan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swan Express R G, Gerente at Swan Express Hotel, responded to this reviewResponded 7 April 2017
Google Translation

Agradecemos a gentileza de suas observações sobre o Swan Express Rio Grande. Estas informações são muito importantes para nós, pois é nosso objetivo buscar a melhoria contínua do nosso Sistema de Gestão de Qualidade e Excelência em Prestação de Serviços.
Ficamos satisfeitos em saber que maioria de nossos serviços lhe agradou, esperamos que tenha tido uma ótima estada.
Estamos à sua disposição e contamos sempre com sua presença no Swan Express Rio Grande ou em outro de nossos empreendimentos, como o Swan Business Porto Alegre, Swan Tower Porto Alegre, Swan Tower Caxias do e Swan Tower Novo Hamburgo.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2014 via mobile

Nice new hotel, good rooms.
In restaurant testy food and big portions.
Rooms are good cleaned, new comfortable beds and fyrniture.
Wi-fi acceptable speed.
I recommend this hotel to everybody.
I don't know how is other hotels in Rio Grande but this hotel is really nice.

Stayed: June 2014, travelled on business
Thank ysvmaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swan Express R G, Gerente at Swan Express Hotel, responded to this reviewResponded 7 April 2017
Google Translation

Agradecemos a gentileza de suas observações sobre o Swan Express Rio Grande. Estas informações são muito importantes para nós, pois é nosso objetivo buscar a melhoria contínua do nosso Sistema de Gestão de Qualidade e Excelência em Prestação de Serviços.
Ficamos satisfeitos em saber que maioria de nossos serviços lhe agradou, esperamos que tenha tido uma ótima estada.
Estamos à sua disposição e contamos sempre com sua presença no Swan Express Rio Grande ou em outro de nossos empreendimentos, como o Swan Business Porto Alegre, Swan Tower Porto Alegre, Swan Tower Caxias do e Swan Tower Novo Hamburgo.

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Reviewed 22 November 2013

Very brand new hotel with nice rooms, comfortable beds, friendly staff and a decent breakfast. However, there is no acoustic insulation among apartments so you'll be lucky if the guest next door is not a TV fan or too much talkative. Also, the wifi internet is simply terrible and food & wine very expensive at the restaurant.

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gil3e4t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swan Express R G, Gerente at Swan Express Hotel, responded to this reviewResponded 3 December 2013
Google Translation

Obrigada Gil por seus comentários.
Suas impressões sobre nosso hotel são muito importantes.
Com relação ao isolamento acústico, estamos fazendo alguns testes para verificar como podemos amenizar este problema. Em sua próxima hospedagem solicite na recepção se há apartamento disponível para frente, acredito que por ser mais isolado dos demais o isolamento será melhor.
Também estamos tentando melhorar nossa internet aguardando a liberação de mais link para nossa área.

Estamos lhe aguardando em sua vista à cidade.

Atenciosamente, Camila Yamaguti - Gerente Operacional

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Reviewed 8 October 2012

I was very pleased to stay in the Swan with my wife for 3 days during September, 2012. The hotel is brand new and the staff, it appears, is still having a hard time figuring out how to handle this place, but nothing that cannot be solved with their attention to the clients. The room is small but very clean and pleasant, the breakfast is good, especially when they decide to put some of the local sweets. The location is in a developing area of Rio Grande, close to the fish marker and facing the Patos Lagoon. The hotel has a garage (small, but efficient) but they were having trouble with the wifi access (they have made a mistake by deciding to use fixed IP address for each room). I am certain this will be solved. To this dates, I ma sure this is one of the best places to stay in the city.

Room Tip: Any room will be fine
  • Stayed: September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Walter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swan Express R G, Manager at Swan Express Hotel, responded to this reviewResponded 6 October 2013
Google Translation

Obrigada Walter pelos comentários sobre o hotel.
É sempre bom receber impressões positivas.
Estamos lhe aguardando em sua próxima hospedagem em Rio Grande.

Atenciosamente, Equipe Swan Express Rio Grande

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