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adenoz
Melbourne, Australia

(Sleepless) NIGHT AT THE MUSEUM.

Review of Mona Pavilions
3.0 of 5 bubblesReviewed 1 Apr 2021
On check in, we were escorted to our pavilion by a member of the friendly, helpful front of house staff. We were very impressed: The living space was stylishly and comfortably furnished and offered lovely views of the surrounding bush land and Derwent River. The full kitchen and modern bathroom, complete with spa bath, were most impressive... but then came bed time. On the first night we were constantly awoken by the flashing of the remote lighting unit on the wall next to the bed. By stacking up pillows on the bed side table we were finally able to get a few hours sleep. The next morning we reported the issue to reception and were assured that the problem would be fixed. Unfortunately that didn't happen, so it was back to the pillow stacking again before we went to bed.
Then came problem number two: The large master control panel, mounted higher up the wall close to the bed, would not turn off. It was like a having a search light in the room. I did not expect to be awake at three o'clock in the morning constructing a shield out of paper to hang in front of the unit. This cut down the light a little, but not completely. Paying over $600 a night for a room where I couldn't even get a decent night's sleep left a very bad taste in my mouth that not even the satisfying and beautifully presented breakfast the next morning could alleviate.
We also found a half used packet of pizza bases, dated April 2020, on the top shelf of the kitchen cupboard...not a good look!
A bottle of wine was offered as some sort of recompense, but if you decide to stay here, don't forget to check all the electronic devices and cupboards before settling in for the night.
I've been searching their website, looking for a feedback form, but there's no such thing. I've also noticed no replies by the GM to any of the Tripadvisor reviews. This should be setting off alarm bells for potential visitors.
I realise that things can go wrong, even at the best of establishments, but it's how those issues are dealt with by management that is of utmost importance.
A lot of Australian travellers, who can no longer spend thousands of dollars on overseas travel, seem to be looking to spend more money on accommodation at home, which is a great idea, but don't waste your money here.
Date of stay: March 2021
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Reviewed 24 February 2020 via mobile

If you like MONA then take the opportunity to stay in one of the pavilions. They are beautifully appointed and very well equipped. You have a full kitchen and laundry. Breakfast is included and is great. All of this does come at a price but worth it for the experience

Date of stay: February 2020
Trip type: Travelled as a couple
3  Thank 538simonm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 December 2019

Checkin was friendly and informative. Included in your accommodation rate are tickets to the museum, and a complementary wine tasting at their on site winery (both of which we highly recommend). The Charles 2-bedroom Pavilion was lovely - spacious, well maintained, tastefully decorated including original artwork, and with a stunning outlook onto the Derwent River. As well as the best 'mini' bar I've ever seen.

Tips:
- If travelling by ferry to Mona, advise the crew as they have a second pier at Mona for the accommodation, and will meet you with a golf buggy.
- Be sure to book Art+Diner at Faro - a unique dining experience.

Date of stay: December 2019
    • Sleep Quality
    • Rooms
    • Service
2  Thank nick164
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 December 2019

Our stay at the Robin pavillion was so impressive For 2 people you have the room to just enjoy the spectacular views.The level of automationin the room just makes your stay more enjoyable.
Monas staff set a new level for professionalism

Date of stay: December 2019
    • Sleep Quality
    • Rooms
    • Service
3  Thank paulblee02
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 November 2019

Stayed in Pavillon „Roy“ for five nights - and enjoyed it. The Pavillion is large - two grand bedrooms - one on the top floor, one on the lower floor, with a kitchen and living area in-between. Each bedroom has an adjacent large and comfortable bathroom. Middle and Top floor both have a spacious balcony. With the stay came a complimentary visit to the MONA (Museum).
Breakfast at „Source“ Restaurant had a limited choice - but everything made fresh and tasted delicious.
Staff: always friendly, always helpful.
At night, it´s really quiet - and to wake up next morning overlooking the river / estuary from your balcony is just perfect.
A perfect stay with only minor flaws:
1) the sofa in „Roy“ is a pain - it´s very low, and to get out of it takes a lot of effort.
2) the lighting is somewhat difficult to steer - the switch controls are not always easy to address the one light that you want to have on or off.
Everything else: expensive - but perfect.

Date of stay: November 2019
    • Location
    • Rooms
    • Service
2  Thank jasondayo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 October 2019 via mobile

Highly recommend the splurge required to have a night at the Mona Pavillions. We stayed at the Sidney Nolan and couldn’t fault it. Everything was first class from the design, the amenities, the art, the view along The Derwent, the room service etc etc.
Not a cheap night but well worth it (and Mona is best done over a couple of days).

Date of stay: April 2019
Trip type: Travelled as a couple
4  Thank travelbyRosie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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