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All reviews red level the main hotel terrace restaurant tapas liquid lounge chateaubriand clarins toiletries luxury package boutique hotel duo fine dining butler service fruit kebabs whirlpool bath half board cocktail hour pillow menu cold towels
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Reviewed 20 February 2018

Having spent another short break at the resort we are already looking forward to returning. The RedLevel meets all expectations and is a great area to recharge The outstanding team looked after us from our arrival to the moment we left, The room was spacious and well appointed, We find the variety of dining available perfect for us. The adjacent promenade is easy to access and is perfect for a stroll.

Room Tip: Upper floors are good
  • Stayed: February 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank StevenG2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beatriz_AVI, Red Level Director at RedLevel at Gran Melia Palacio de Isora, responded to this reviewResponded 28 February 2018

Dear guest StevenG2.

Firstly thank you for choosing Red Level at Gran Meliá Palacio de Isora and for sharing your feedback with the travelers of TripAdvisor.

We are glad to know that you and your entire family have enjoyed a pleasant stay with us. We place great importance in providing our guests with great experiences so we truly appreciate your compliments on our facilities,as well as on our gastronomic offer.

We are looking forward to welcoming you again soon.

Best regards,

Beatriz Ávila
Red Level Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2018

We have just returned from a fantastic, relaxing week at Red Level at Gran Melia Palacio de Isora. From the initial welcome to our departure, the friendliness and attentiveness of the service was second to none. All of the staff are great, but a special mention for Alex and Jose, who looked after us so well. Our garden villa was lovely - very specious and elegantly designed - and our days by the villa pool, with breakfast sometimes served in the garden gazebo, passed very nicely. Although the evening meals were variable in quality, every breakfast and lunch at the Liquid Garden was great, with lovely staff again. It was also very relaxing to enjoy the sunset evening happy hours at Liquid Garden too. The gym is well-appointed and it's a real bonus to have access to the beach boulevard in front of the hotel for morning or evening strolls or runs. The hotel grounds are immaculately kept and beautiful. All in all, a great week. Thanks to Alex, Jose and all there Red Level staff!

Room Tip: The garden villas are more expensive but worth it. Villa Estrella (no.4) was lovely,
  • Stayed: February 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Ben R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beatriz_AVI, Red Level Director at RedLevel at Gran Melia Palacio de Isora, responded to this reviewResponded 28 February 2018

Dear guest Ben R

Thank you for choosing Gran Meliá Palacio de Isora for your holiday and for the time taken to let us know about your recent experience through TripAdvisor.

It is always wonderful to read such positive feedback, which serves as a great motivator to our team. It shows them that their passion and efforts to provide exceptional service are appreciated by those who receive it. Also you may rest assured that I will forward your kind compliments about our service of excellence to the rest of the team, who will be glad to know that our aim to service was appreciated.

We are looking forward to welcoming you again soon for another amazing stay with us.

Kind regards,

Beatriz Ávila
Red Level Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2018

I agree with all reports of luxury rooms, great service, cleanliness, facilities and delicious food. With regard to the latter, Terrace and Duo Fine Dining are excellent and Nami Asian restaurant is very good but the others around the main hotel were not in the same class.
Visiting late January/early February perfect weather is not guaranteed with some rain, strong wind and cold evenings evident. There was however ample warm sunshine and this was enjoyed mainly in the liquid garden away from the busy pool area.
The location of the hotel is perfect facing the sea and great views at the rear of the mountains with a snow covered Mount Teide.
Very pleasant walks can be taken outside the hotel to the attractive town of Alcala one way and towards Los Gigantes in the other direction.
The happy hour of complimentary pre dinner drinks and bites was
fabulous especially on fine evenings as the sun set over the island of la Gomera.

Room Tip: Sea View room recommended
  • Stayed: January 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank john t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beatriz_AVI, Red Level Director at RedLevel at Gran Melia Palacio de Isora, responded to this reviewResponded 28 February 2018

Dear guest john t

Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday and for sharing your detailed review through TripAdvisor.

It is a great pleasure to know that we were able to satisfy you in every aspect of your stay, as our guests’ satisfaction is our most important goal. We are glad to read that our exclusive facilities, our gastronomic variety and our staff’s dedication to a service of excellence, were to your liking, providing you with a memorable holiday.

It would be a pleasure to welcome you again at Gran Meliá Palacio de Isora.

Kind regards,

Beatriz Ávila
Red Level Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2018 via mobile

Luxury and service in one amazing package. We had a red level deluxe room with hot tub and real couldn’t have wished for anything.
From the moment we arrived we were wrapped up in a cloak of comfort and pampering.
Where do you get your red level staff from? They are out of this world and a special mention must go to Mohammed that man is a diamond!
We will be back!

Stayed: February 2018, travelled as a couple
Thank Martinjackie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beatriz_AVI, Red Level Director at RedLevel at Gran Melia Palacio de Isora, responded to this reviewResponded 16 February 2018

Dear guest Martinjackie.

Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday to Tenerife, as well as for the time you have taken to share your experience through TripAdvisor.

It is a delight for our team to know that you have appreciated our exclusive facilities created for each of our guests to find their made-to-measure experience. We are glad to read that our staff’s dedication to a service of excellence, were to your liking, providing you with a memorable holiday.. Also you may rest assured that I will forward your kind compliments about the service to Mohammed who will be glad to know that his aim to service was appreciated.

We are looking forward welcoming you back for your next holiday.

Kind regards,


Beatriz Ávila
Red Level Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2018

We thoroughly enjoyed our ten day break at the Red Level. The staff were professional and courteous at all times, room was spacious and spotlessly clean and the food was fantastic. We booked half board and had no problem booking evening meals at the various restaurants in the hotel, our favourites were the Terrace and Duo. As I'm coeliac it was great to see all the menus were clearly marked for allergens. Gluten free bread was always available and at breakfast a separate area contained gluten free croissants, brioche and muffins as well as the fresh buffet items and a la carte cooked breakfasts.

There are plenty of sunbeds available although it did get busy around the Red Level pool. We preferred the area beyond the Liquid Garden, with lovely sea views and two hot tubs. Then cocktail hour, watching the sunset and listening to live music was a perfect end to the day.

  • Stayed: February 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Ann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beatriz_AVI, Red Level Director at RedLevel at Gran Melia Palacio de Isora, responded to this reviewResponded 15 February 2018

Dear guest, be_blunt.

Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday and for sharing your detailed review through TripAdvisor.

It is a great pleasure to know that we were able to satisfy you in every aspect of your stay, as our guests’ satisfaction is our most important goal. We are glad to read that our exclusive facilities, our gastronomic variety and our staff’s dedication to a service of excellence, were to your liking, providing you with a memorable holiday.

It would be a pleasure to welcome you again at Gran Meliá Palacio de Isora.

Kind regards,

Beatriz Ávila
Red Level Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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