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All reviews micro brewery loyalty card business trip business hotel coffee machine three night stay attended a conference decent hotel great place to stay rooms are nice restaurant downstairs free wifi main road have stayed here many times excellent stay pleasant stay breakfast was excellent
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Reviewed 9 November 2018 via mobile

We booked to stay here as it was on our way to Melbourne Airport. Lovely room with everything you could need including an onsite brewery! Breakfast was excellent. Staff very friendly and helpful. Would highly recommend.

Date of stay: November 2018
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank Gill T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrantM1734, General Manager at Atura Dandenong, responded to this reviewResponded 5 weeks ago

Dear Gill T,

Thanks for the awesome review. Glad we were able to tick most boxes for you - hopefully you made it to the airport safely and well rested.

Kind Regards,
Grant Melville
General Manager - Atura Dandenong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2018

Room was clean, quite and bed was comfortable. There is no body wash but one soap to be used both in shower and wash basin which is not good. Water bottle next to the bed was not sealed. Aircon was a bit noisy.

Room tip: Quiet room with Princes Hwy view, West side rooms are sunny and they get warm.
Date of stay: October 2018
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Review collected in partnership with this hotel
Thank aaybee7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrantM1734, General Manager at Atura Dandenong, responded to this reviewResponded 7 November 2018

Dear aabee7,

Thank you kindly for taking the time to review your experience at Atura Dandenong. We're sorry the experience didn't live up to our usual high standard and will be addressing the concerns you have raised. Many thanks for passing these on as we are constantly evaluating our guest feedback in order to determine how best to improve our guest experience.

Kind Regards,
Grant Melville
General Manager - Atura Dandenong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2018 via mobile

After a big day found this place close to where we were. Late check out, 1pm if we wanted. Neat room happy with our stay! Room had an iron and ironing board which was a bonus! Staff were attentive. Comfortable bed.

Date of stay: November 2018
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank Bluey33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrantM1734, General Manager at Atura Dandenong, responded to this reviewResponded 5 November 2018

Dear Bluey33,

Thanks for posting about your stay.

Glad you found the hotel suitable for your needs and that you found the staff attentive. We hope to see you back again if you're ever in the area again.

Kind Regards,
Grant Melville
General Manager - Atura Dandenong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2018 via mobile

The bed was so comfortable.
Great place to stay, breakfast available. Clean .
Coffee pod machine in room was nice but the little milk capsules are really not suitable for this machine.
Again bed was so comfortable

Date of stay: October 2018
Trip type: Travelled with family
Thank Maria B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrantM1734, General Manager at Atura Dandenong, responded to this reviewResponded 29 October 2018

Dear Maria B,

Thanks for posting about your recent stay! Glad you had such a pleasant experience and a great nights sleep! We'd be happy to arrange some extra milks for any future stays, just let us know - we'd be happy to assist.

Kind Regards,
Grant Melville
General Manager - Atura Dandenong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2018 via mobile

We checked in to room 228 and immediately noticed a very loud humming noise. We assumed the aircon on the roof. At night it was loud and we couldn’t sleep. We went down to reception straight away to tell them and they were going to let maintenance know.
We were not offered another room and when I checked out I told the lady on reception that we would not stay again. She did not seem to care and said she would mention it to someone

Date of stay: October 2018
Trip type: Travelled on business
Thank Leanne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrantM1734, General Manager at Atura Dandenong, responded to this reviewResponded 26 October 2018

Dear Leanne S,

Many thanks for your feedback.

Please accept my apologies for the ‘humming’ noise which impacted your night’s sleep. Unfortunately the issue was not something we were able to remedy for you on the spot, however the issue has since been rectified by our air conditioning contractors.

In regards to your room allocation, unfortunately a room move was simply not possible as the hotel was fully booked. I can assure you that your concerns were taken extremely seriously upon check out, your feedback was instantly passed onto our Front Office Manager who addressed them with you in person immediately afterwards.

Once again, we are extremely disappointed that your that your stay was tarnished however I would like to stress that the issues you experienced were largely out of our control. I would be most appreciative if you would reconsider not to stay with us again however I can appreciate your decision if this is not the case.

Kind Regards,
Grant Melville
General Manager – Atura Dandenong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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