We attended a 60th birthday party that was being held within their Valentine's Ball function in the Great Room. My wife and I booked a room room for the night so that we could make a weekend of the event.
We booked a deluxe king size bed room which was inclusive of breakfast direct with the hotel.
After checking-in we made our way to our room which was a bit of a feat as the room numbering system and signs are pretty confusing. On arriving at our room we were unhappy to find we had been given a room close to what sounded like a class of school children. As we could still hear them making a racket from inside our room I phoned down to the reception to see if we could be given a room in a quieter part of the hotel. This was agreed to without a fuss and we were taken to another room.
Unfortunately this room was not really ready for use. The TV did not work, there was only one robe, there were no face flannels and the real killer was that the bathroom had zero privacy. There was a full size window, with no curtain or blind, that aforded a clear and un-interrupted view of what you were doing in the bathroom. We are not prudes and have been married for 27 years but its nice to have a bit of privacy when one is taking care of ones essential functions.
As a consequence we asked to be given a different room.
Unfortunately as the hotel was quite full they said they would have to let us have the best room in the hotel. It was a suite that would normally cost over £350 per night. This should have been a bonus for us but in fact it was far from it.
The room was a very weired concept in that it was quite large and had what looked a bit like a movie viewing section with loungers and footstalls and a table football machine like the ones you get in pubs etc. Apart from the fact it had just a double king size bed the room would have been ideal for a group of lads on a stag night. Certainly of no use for a male/female couple.
The double basin in the bathroom had an 18 inch crack in it that cut my wife's finger.
The worse problem was that it was absolutely freezing cold. The aircon system would only throw out cold air no matter what you did with the controls. I called for a member of staff to come and show us how to get it to give warmth and he turned up with a tiny heater as he obviously already knew this was going to be an unresolvable issue.
By the time we realised there was nothing we could do about the cold we had to quickly get changed to attend the function we had come for.
The function went well although the standard of food was pretty utilitarian for a Valentine's Ball especially the main course.
Lastly when we got into bed we froze all night because the standard and quality of the duvet was really poor and the room was still like a fridge.
On a positive note the breakfast in the morning was in fact very good. We also had no complaints with any of the staff who were polite and helpful. We were just unhappy with the standard to which the rooms had been prepared and we would have been incredibly disastified had we paid £350 for a night in their best room.
- Official Description (provided by the hotel):
- Welcome to DoubleTree by Hilton – Cadbury House, the South West’s newest four Star 132 Bedroom contemporary boutique Hotel & Spa. Cadbury House is a stunning venue set within rolling English countryside, making it the ideal backdrop for your Wedding, Private Party, Business Event, Spa Break or Dining Experience. Cadbury House is in a convenient location and is only minutes away, from the M5 motorway, Bristol airport and Bristol City Centre. ... more less
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- Also Known As:
- Doubletree By Hilton Bristol South - Cadbury House Hotel Congresbury
- Cadbury Hotel Health