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freobhoy
Perth, Australia

Fabulous....

5.0 of 5 bubblesReviewed 5 Oct 2011
we stayed here for four nights on a belated honeymoon in July 2011. From arriving at the boat terminal, the boat ride out in the dark, to arriving at the jetty, the rooms, the staff, everything was great! The setting is beautiful and only a short boat ride from town, I estimate from landing in KK to arriving in Bunga Raya would have been not much more than an hour and half. We were welcomed at the jetty, shown to our villa and given a quick tour of the resort by a very friendly staff member. The plunge pool villa was magnificent, and right on the beach. The resort is small, and compact but plenty of space / privacy, especially as it was not busy. The beach is nice and quiet and sheltered. As some reviewers have mentioned, there can be some rubbish washed up on the shore, or in the water, but the staff were out collecting in the mornings. It certainly wasn't a big issue for us. We snorkelled, which is nice - its not amazing, but it is easy, relaxed and there is some nice coral, and enough to see - we saw baracudda and small sharks as well as plenty of fish. I also did a dive one afternoon which I really enjoyed, good facilities and good dive master. The fish at Gayana are probably better, and it is an easy boat transfer to spend some time at Gayana. We also went kayaking, for the jungle walk, and had a fantastic massage at the spa. Food was good - the breakfast served in the main restaurant, nice variety. We ate lunch and dinner at both restaurants and all of the meals were good. The pre-dinner drinks were a nice touch too. There is still a little bit of construction / refurbishing going on, but again didn't affect our stay. Over and above all of that, the absolute stand out for me were the staff. They were so friendly, helpful and went out of their way to make sure that you had a good stay. They remembered names, where you were from, your preferences, and engaged in friendly conversation when appropriate. It was very noticeable by the staff attitudes that they are proud to work there, and the general manager role modelled these behaviours (sorry can't remember your name!).

All in all, a great holiday, and we were sad to have to leave!
Date of stay: July 2011
Room Tip: Go the plunge pool villas!
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviewed 30 September 2011

It has been a very special stay which started with the well managed transfer despite the strong rain. At night time the arrival has a special atmosphere. We only had a deluxe villa but this has been well equipped with all relevant features. They could may be have more channels but you don't go there to watch tv. The internet connect has been ok and the free minibar is clearly a plus. The breakfast menu has been really good and compared to a business 5 star hotel slim but offered all relevant things. The pool has been nice and as well the beach has been really nice and well maintained. The gym is an absolute sensation with a great view on the beach and decent selection of machines. The dinner selection has been decent but not high end but as well the prices are modest. We have as well enjoyed the "jungle trekking" tour, the guide has been friendly and competent. Unfortunately we have only heard monkeys but not seen them. The service has been alway good and the various people all tried to give their best effort in a very natural way. Have recommended this resort already to a number of friends and will most likely return next year with the whole family.

Room tip: check out the resort map before arriving. We have enjoyed very much staying a bit more up hill in the jungle.
Date of stay: September 2011
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank hstone5
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TomasAndersen, General Manager at Bunga Raya Island Resort, responded to this reviewResponded 2 October 2011

Thank you for your comments, I am sorry you missed the monkeys they are definitely in the jungle, hopefully you will have better luck next year. As for more TV channels, we have decided to add another 5 channels which should be available by the end of October.
We look forward welcoming you and your family back next year.

Tomas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2011

My husband and I stayed at the Bunga Raya for one week in December 2010 for our honeymoon. Once we landed in KK and were confronted with the hustle and bustle of the city we looked at each other and said "What are we doing here?!" but once we boarded the boat and headed towards Bunga Raya all our worries disappeared. The bungalows are built with privacy in mind and you can hardly see them as you approach the shore. We stayed in a tree-house villa among the tree-tops equipped with a private outdoor jacuzzi and shower and I highly recommend this room. The staff were extremely helpful and friendly. Any request we had was no trouble for them. The weather turend sour one night and it was pouring rain and quite windy so we rang the restaurant and orderd room service but we insisted that they only deliver it once the rain had eased. Imagine our suprise when two raincoat clad ladies deliverd our dinner only moments later in the rain! We also hired jet skis, and went snorkelling (although there was not much marine life to view at the time). The staff helpded us book day trips in the main island and would pack a breaksfast for us if they were early starts and they always made sure there was a boat ready to transport us on time. Overall, I would recommend this place if you want seclusion and relaxation in a picturesque setting with excellent staff.

Date of stay: December 2010
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank HDA1211
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TomasAndersen, General Manager at Bunga Raya Island Resort, responded to this reviewResponded 2 October 2011

Thank you so much for sharing your experience on Trip Advisor. We have made so great additions to our resort since you last visited us, such as a new gymnasium with the most spectacular view of the South China Sea and our zipline (flying fox) where you get a "birds eye" view of the jungle. We hope to see you back our way soon again.

Tomas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2011

Stayed here for 3 nights and was a little worried based on some mixed reviews.
KT-JKLLim's review below is very succinct and I feel most has already been said by most reviews so I will only add suggestions as I know the manager will take these into consideration.

- perhaps ask guests if they would like to continue to receive basket in morning (we didn't eat it and it does seem like a waste)
-encourage staff to remind guests about Happy Hour, perhaps when they are packing up from the pool in the afternoon
- ensure all napkins in the dinning area are clean
- ensure all restaurant staff are consistent across the whole wk, weekend staff for us were noticeably more attentive compared to weekday staff (despite this all staff were very polite)
-combine the Chinese and western menu into the same menu
- have one staff member allocated to each table (particularly for dinner), rather than having 3 different waiters (creates confusion)

Despite these perhaps negative comments, all other aspects of the resort were excellent, beautiful villas, excellent spa, gardens amazing (you can tell the gardeners put a lot of effort in), polite staff, great infinity pool area, generous mini bar and who doesn't love being driven around by golf buggies!!

Date of stay: September 2011
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank luvsHolidayslots
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TomasAndersen, General Manager at Bunga Raya Island Resort, responded to this reviewResponded 2 October 2011

We really appreciate your comments and observations on our service. We continue to train our team in the art of anticipation. This is possibly the most difficult task in service, however I can see we get better by the day. We hope to see you back in Bunga Raya in the not too distant future.
Tomas

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Reviewed 16 September 2011

Myself and 3 friends stayed 7 days a Bunga Raya resort, Loved every day. The resort is beautful, took my breath away. We stayed in a deluxe Villa ( we were able to upgrade upon request) I have recommended this resort to my family and friends.
Pros:
- Staff very friendly, always willing to help.
- Manager (Thomas) greeting guests, friendly
- Deluxe villa we stayed in fantastic, spectacular views, rooms Huge, clean, big bathrooms.
- Picnic basket every morning with muffins and juice, bottle water, soft drinks constantly supplied and refilled included in costs. turndown service in evening.
- Toliets clean! ( i previously read in another review about dirty toliets.. ) that was an untrue statement as the room toliets, resturant toliets and pool toliets all clean and of high standard.
-Pool, is beautiful over looking the beach, always clean.
Food was great, good choice of meals, always presented beautifully.
- breakfast included in cost included hot meals and buffet of fruit, breads, passtries, yoguart and juices + coffee and tea.
- good choice of water sports, snorkling, diving, paddle boats, jet ski. Snorking is fantastic, plenty of fish, clean, clear water-simply beautiful.
-Beach clean staff appears to be constantly working to keep beach and resort litter free.
-trip to Gayana resort (other resort) good, though i believe the snorkling better at Bunga Raya,
- happy hour at 6pm-7pm first cocktail free and half price after, awsume cocktails.
-Day Spa beautiful, tranquil, great massages, body scrubs, pedicures.
-The golf buggies that take you to ur room are fantastic

Cons:
- No boat transfers after 6pm to main island KK ( maybe resort look into providing more transfers to main island.)
-Spa Slightly pricey, same cost as home (australia) maybe slightly decrease the prices, may get much more business?)
- There are ants, but it is a Eco-tropical island resort, it is to be expected.

Overall my friends and I had a fantastic trip, we did not want to leave, I would come back to this resort again. its a place to relax, destress and enjoy "me" time.
Stayed 7th september -13th september 2011.

Room tip: if can afford it, look into an upgrade to deluxe villas if more than 2 people.
Date of stay: September 2011
  • Trip type: Travelled with friends
    • Value
    • Location
    • Rooms
    • Service
1  Thank Carmen R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 September 2011

Bunga Raya Island Resort is about two years old now, and not surprisingly, is beginning to show it’s age. Not that many resorts are built within a tropical forest yet preserving the surrounding natural ecology. Approaching from the sea, the villas of the Bunga Raya island resort are hardly visible, as they are so well tucked into the primary forest. It must be a constant challenge to maintain the buildings at peak condition and protect them from the harsh elements (hot sun, wind and rain) and the tropical jungle. So I was delighted to learn from the GM that more maintenance work will be done to spruce up the place with repairs and re-varnishing in the coming months.

From the Jesselton Wharf to the Resort jetty, we were accompanied by one of the Resort staff. There were no problems even though our reservations were done weeks ahead via Internet to stay from 2nd to 6th September 2011. The check-in was courteous and swift. We were given a buggy-ride tour of the resort through winding paths and sharp bends before ending at our two-room villa. The rooms are very spacious, with high ceilings and equipped with the usual amenities: split unit air conditioners and ceiling fans, bathrobes, bedroom slippers, room safe, umbrellas and torch light, ironing board and hairdryer, electric mosquito burners, and ample storage space for clothes. There’s a wall mounted Samsung TV with a DVD player and a Bose radio set in each room. Tea and coffee making facilities, a kettle and a well-stocked mini bar offering complementary canned soft drinks including Tiger beer!! Only the wines were chargeable. Yes, complimentary Tiger beer! The supply of bottled drinking water was generous, and towels, soap, lotions, hangers etc. are ample. There’s so much verandah space, along the villa perimeter that the jungle trees appear so close all around you. Rooms are cleaned every morning, and there’s a nightly turned down service. Sleep quality is very good. There’s free Wi-Fi in the rooms.

Breakfast, lunch and dinner is served at The Koi, and lunch and dinner at the Pantai Grill. Between 6 to 7 pm every evening, there’s happy hours where the first alcoholic drink is free, and the second at a 50% discount. Food prices at the BR resort are not overly expensive. However, often, the ingredients are not available. Eg. Scramble eggs on rocket leaves and focaccia bread, served minus the rocket leaves! The eggplant on the menu was not available two nights in a row! We noticed that the quality of the fried rice is not consistent! The prawns, sliced fish fillets, were not fresh.
They have a very well stocked wine cave below The Koi restaurant, but the wine is far from cheap! You’d be better off bringing our own bottle(s)! The coffee each morning during breakfast, is served per individual in a Lacafetiere for three cups! These are also provided in the rooms.
We took the boat shuttle to the Guayana Eco resort for two of our meals and found the food at this sister resort more tasty and the seafood fresher. There, we had a dinner at the Alu-Alu restaurant and lunch at the Macac.

Daily activities are planned from cooking classes to bow pipe lessons to napkin folding. There is a small gym, a ping-pong table, snooker table, DVDs for loan, wine tasting etc. For the more active, there’s jungle trekking, kayaking, snorkeling, diving, and jet skiing (which I don’t think is eco friendly!) And of course the mandatory spa, found now in almost every resort!

We enjoyed the sea - the snorkeling, swimming and kayaking in the clear water. We did the jungle trekking, which even though it was only 2 hours, was fairly strenuous. But it was a learning experience to discover muscles in you, you didn’t know existed!
But most of all, we liked the jungle, the strange sounds, bird calls, the wild life, and the wide variety of Hibiscus plants and flowers which the resort takes pride in having grown over 50 varieties. And because the resort was not fully occupied, we could experience the tranquility and quietness of the place. The Resort staff is to be highly commended for their warm and very friendly service. They were welcoming, obliging, and very polite. Names like Jerry, Patricia, Yosef, Justine, Khai, and Walter come to mind. They have certainly made an impression, a good one for the resort! The “can do” attitude of the staff is excellent. The overall service very good. We had no TV reception for the last two nights after a tropical storm, and were told it was a cable problem. The maintenance staff did their best to resolve this, but in vain. Thanks guys! Keep this up!

If you want a quiet place, explore and enjoy the tropical jungle, the calm sea and have the option of doing nothing or exerting yourself with some physical activity, this is a good place. Every morning about 6.30 am, a basket of orange juice in small bottles and a plate of muffins, is delivered to your villa. I find that much of this goes to waste, so it would be better if the guests were asked from the very first day, if they wanted this facility. It’s the same for the cookies at night.
Would I come back? Yes, if the price is right!

Tip: Visit the Marine Ecology Research Center, (MERC).

Room tip: Do check first if the villa 's sea view is blocked by trees. Some are!
Date of stay: September 2011
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
7  Thank John-KT-Lim
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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