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Murray J

Expensive for what was provided and some facilities sub standard.

2.0 of 5 bubblesReviewed 28 Oct 2023via mobile
A positive was the reception welcoming and efficient. Our Caravan tight, to get the town all off the road back of our Caravan was pressed against the dirt wall. very uneven and very tight access. The amenities needed some maintenance for leaking taps, we had cold showers on both nights. WiFi that was not useable. As the caravan sights are $66 per night not value for money
Date of stay: October 2023
Room Tip: Check prior to booking details of Caravan site being offered.
Trip type: Travelled as a couple
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Reviews (222)
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2 - 7 of 222 reviews
Reviewed 18 October 2023

Great spot but, make sure you have food for dinners as the kiosk is barely open and only has a set menu for breakfast and lunch - the same menu for both.
Book a newer cabin, ours was the Garden View - whilst only a short stroll to the beach, we had sand all through our cabin on arrival, mould in the bathroom, not a very clean feeling when using any utensils and a very mouldy/old smell throughout.

If we were to book again, I’d definitely be booking a newer ocean view cabin with all the odds and ends.

Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank ejcarr159
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ian Negline, Owner at Blue Lagoon Beach Resort, responded to this reviewResponded 19 October 2023

THankyou for the review please let our reception team know if you are not satisfied with the cabin and we can get housekeeping to address your concerns. Or as you have mentioned many of our cabins have either been recently fully renovated with new bathrooms and kitchens or the whole cabin is new. Garden cabins are our entry level cabins.

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Reviewed 15 October 2023

Beautiful Resort, great location plenty activities for the whole family and lovely friendly staff. Our cabin was lovely and clean with all the amenities you need and a lovely comfortable beds. Looking forward to our next stay :)

Room tip: The Outdoor spa gets crowded so get there early:)
Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Kayelene T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 October 2023

It saddens me to write this review (have written direct to resort but no response) as after many lovely stays at the Blue Lagoon over the last 20 years we have now experienced our first bad one. Our air conditioner would not work so my daughter went to reception where she was rudely accused of having the temperature on too low (we could not get it on let alone set a temperature!). The maintenance man was lovely and had it working and showed us how to reset it. Unfortunately after he left it continued to stop working even after restarting. It obviously needs replacing. We absolutely sweltered. The cabin was an old one with one small two seater sofa for a family of four. The pools were overcrowded which you would expect for a long weekend but children were running everywhere on the slippery tiles and pool bombing. For a busy weekend I really think there should be a pool guard - not much money to prevent a tragedy occurring. Having been to the resort so many times over the years I unfortunately know of one. With all of these issues I really think $632 per night was an absolute rip-off and will look elsewhere for accommodation next year.

Date of stay: October 2023
Trip type: Travelled with family
Thank Eyeofcat8888
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 October 2023

The Blue Lagoon Beach Resort caters for a large number of guests. Due to the number of people the toilets are in constant use and therefore need regular cleaning. Toilet paper strewn around, seats dirty and floor filthy from sand and shower use. No good enough. Especially for the high price of staying.

Date of stay: October 2023
Trip type: Travelled with family
Thank Margaret B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ian Negline, Owner at Blue Lagoon Beach Resort, responded to this reviewResponded 3 October 2023

Thankyou for your feedback Margaret, the toilets are cleaned twice a day during peak times, some guests have provided positive feedback on the bathroom, if you ever have concerns please contact reception and we address the issue ASAP. it is very busy over the Long weekends. maybe a booking in our shoulder season may be more suited.

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Reviewed 14 September 2023 via mobile

Sadly disappointed on the state of our cabin. Very old , dirty and not worth the $1000 for three nights. The lounge was putrid. We laid a blanket on it to sit on. The internal floors were filthy scratched and not sealed timber. The blinds were mouldy, dirty and had holes in them. The bathroom mouldy around window frames and tiled areas. Broken out door furniture which should be thrown out before someone sits on it and falls through. Sliding cavity doors broken and in need of replacement as big scratches all over them. Freezing at night in bedrooms as no heating in these areas only in lounge. Overall everything was very tired and in need of desperate renovation or a knockdown. 2 stars given is being generous, although on the upside the staff in office and cafe very friendly and helpful.

Room tip: Newer cabins on beach front
Date of stay: September 2023
Trip type: Travelled with family
Thank leisa75
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ian Negline, Owner at Blue Lagoon Beach Resort, responded to this reviewResponded 17 September 2023

Thankyou for your feedback Leisa, we are always looking to improve. As you would be aware from your visit we have 12 brand new cabins and have recently renovated another 14 cabins with brand new kitchens and bathrooms. We are working our way through all our cabins, hopefully for your next stay visit you request one that has been recently renovated.
Book direct and we can certainly point you in the right direction.

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