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Shelly1970

Disappointed

3.0 of 5 bubblesReviewed 14 June 2021via mobile
Great spot
Great pool
Great for families
Great beach access
But that's were it stops
Fri night power went off and on for 10 min intervals for hour so it made for a very cold night
Sat wasn't as bad
Sun was a disaster, No toilet paper in any loo until about 1:30pm so I had to drive to the nears public toilets which was rediculous
Sun night the power problem returned off on off on off on all night so my last night of holidays was spent trying to keep warm laying in bed.
The staff did not offer any kind of discount to anyone in the park and believe me we all complained
I wouldn't have taken money off them but it would have been nice if they at least offered
So until this problem is fixed I would avoid it completely
Hopefully after everyone complaining it will be sorted out.
Date of stay: June 2021
Trip type: Travelled with friends
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    Reviews (223)
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    23 - 28 of 223 reviews
    Reviewed 8 May 2021 via mobile

    What an amazing place to camp with a beach right beside you with beautiful views. The facilities are very clean and awesome customer service. The pool is so well maintained also.

    We stayed in a tent that we hired from Gillyweed Glamping for our anniversary so we were so happy that this spot was chosen for us.

    “Jonique Life”
    Follow our journey around Australia on Facebook, Instagram, Tik Tok and YouTube as we highlight wonderful experiences and magical places you can add to your ever growing bucket list.

    Date of stay: December 2020
    Trip type: Travelled as a couple
    1  Thank joniquelife
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 24 April 2021

    Well what can we say ,we were happy when we settled in But after going through the cabin I'm wondering Why they're charging $400 for 3 nights and 4 days after seeing the condition of the cabin ,The television set up is just wrong as you'll get a stiff neck ,cob webs on outside , if this is cleaned then what's with the air-conditioning unit , the stove , Liability is on the customer but no security locks on windows facing beach , cups need a clean up ,glasses washed better , stove scrubbed ,Best thing is the position right in my old point break which breaks right on avoid southerly swell

    Date of stay: April 2021
    1  Thank PETER L
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 17 March 2021

    We just spent 3 days in 3 of your family cabins as well as a powered site. Whilst the parks location is beautiful, right on the beach, we unfortunately were very disappointed in the uncleanliness of the cabins. In all 3 cabins it was clear the floors had not been cleaned in quite some time, to the point where we all had to wear shoes 24/7 otherwise we would be left with feet completely blackened with dirt, even with walking just from the shower to get into bed. There was sand everywhere and even on the outside tables, they had not been cleaned at all. Our toilet had not been cleaned either, and there was used soap left in the shower in two of the cabins (complete with the hair of previous occupants hanging off it's sticky residue), so obviously they hadn’t wiped down the shower or bathrooms either. One cabin had cockroaches and all had ants everywhere, so we had to buy sprays to get rid of them, and cover all our plates and cups in case they walked on them in the night. The dishwasher was so gross, it had a big splodge of something brown inside the door and splattered with old dishwasher soap so I washed up in the sink instead. There was a sticky substance on the floor in two of the cabins, and various empty lolly packets and my son in law found a half sucked chuppah chup in one of the bunk drawers, and an old sock under the lounge pillows. All surfaces, including the mattresses on the top bunks had layers of dust and hair (and who knows what else). The receptionist spoke rudely to my son when he politely asked for the wifi password. If you are paying cleaners to do this work, you need to check that they are actually cleaning and not just replacing the dirty sheets and towels, as it looks like you are being ripped off. Your park is in an excellent position right on the beach and the pools are beautiful and the cabins well set out, but unfortunately there is no way we will return as the dirtiness completely spoiled the whole experience.

    Date of stay: March 2021
      • Sleep Quality
      • Rooms
      • Service
    1  Thank YvonneG1705
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 31 January 2021

    Firstly, our family included 2 walking babies & a toddler. When we arrived & walked in to cabin 87 it was obvious smokers had been staying in the cabin. When we rang up and complained, we were sent a junior person with a spray bottle & told to use this - no alternatives. This was so disappointing. The kettle blew the fuses so we needed another one. We had a family member who has cancer & has trouble walking & luckily held onto the decked railing as she tripped on the lifting floorboard on the deck. My grandson ripped his shorts on the nails on the deck that weren't hammered down. We were supplied 1 chux wipe which is not a dishcloth to last us 5 days, no scourer for their oven tray or pots & 1 towel each & 1 bath mat for the 5 day stay. We specifically rang up before we arrived to ask what we needed to bring & were not told that we had to wash our towels if we wanted clean ones or that we had to bring our own bath towels and soap. They told us only beach towels were needed. I don't go on holidays & pay that type of money $1923 for the 5 days to spend it in the laundry. If we had of known we needed to bring extra towels & more than 2 tiny pieces of soap - we would of, but to ring up & not get told about the washing & soap was really annoying. The floors were filthy as there was alot of dirt (not grass or pavers) outside our cabin so of course your feet got extra dirty. No mop but only a broom was provided. There was no screen on the bathroom window and cockroaches were coming in along with other bugs. The sliding door locks were faulty & locked us in or wouldn't work at times. We had to fix the window screens in the main bedroom as they were coming off so the babies wouldn't lean on them & fall out. The room was stuffy & as there was only a fan in there so we had to open the windows and shut the door to stop the babies going near the window. The phone reception was poor. The bath taps screeched when used so having a bath while anyone was asleep was impossible. We went home a day early because we didn't feel clean at all staying in this cabin. The facilities were good, views were good but the maintenance on the cabins was extremely poor for the money (another family member stayed in a cabin close by & had the same issues). If you are going to charge a substantial amount of money, at least ensure it is safe, clean & provide better services than you currently do.

    Room tip: Best Tip - probably don't go there unless you don't expect much
    Date of stay: January 2021
      • Rooms
      • Cleanliness
      • Service
    1  Thank J4941NQhelenf
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Jody Kember, General Manager at Blue Lagoon Beach Resort, responded to this reviewResponded 11 February 2021

    Hi J4941NQhelenf

    Thank you for providing feedback on you're recent stay with us. Sorry we were unable to meet your expectations on this occasion. We will take this feedback and use it to inform our maintenance team of required works; as well as enuring that future guests' experiences are improved.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 27 January 2021 via mobile

    Very friendly staff and an amazing location. The cabins were clean and a good size. Microwave, oven, fridge in kitchen. Washing machines free of charge and a space to dry your clothes. Air conditioning in cabin and fans in every room. Good pool and also lots to do with kids. We will definitely be back.

    Date of stay: January 2021
    1  Thank LMS1983
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Jody Kember, General Manager at Blue Lagoon Beach Resort, responded to this reviewResponded 11 February 2021

    Hi LMS1983

    Thanks for taking the time to provide us some feedback on your recent stay. We are glad you enjoyed it and look forward to you returning to stay with us again in the future.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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