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Reviewed 7 March 2020

This Resort is a Lodge not a Hotel this is why we can see ratings from bad to good. Some travelers don’t know the difference between above categories. The spot by itself it’s a gem with unspoiled beach, lustrous gardens, superb view over the sea, natural reefs and very very quiet place.
Yes, there are a lot of things to be improved, upgrade and fix. Presently the Resort is owned by Curacao Government and from this point of view I don’t understand why investments are not done in this spot, one of the most beautiful spots on the island.
The people working here are very nice helpful and polite. Thank you Mrs. Nirmala Accommodation manager and Mr. Firman.
Since the whole resort needs to be upgraded I will not perform here an audit but I will focus rather on 2-3 main points:
Food is cooked based on local krioyo recepies only and not everybody have a stomach ready for that. The tendency nowadays is to eat more fresh fruits and vegetables rather than meat. Missing ice creams and various deserts!
The toilets in common spaces are a disaster (restaurant and reception) urgent renovation and fixing the equipment’s needed.
There is a gym full with equipment’s that nobody is using it. Who needs a gym in this location? This space should rather be converted in a common play room with a pool table and a ping pong table, darts etc. Small investment, but with more impact in a place that do not offer other activities in the evening.
The beach needs maintenance! That’s why people are coming here! More trash bins, replace the chaise longs repair the pathways etc . the bar on the beach urgent maintenance and more involvement in selling refreshments and snacks, ice creams, fruits!
Based on the future investments in Kura Hulanda, we are ready to return!

Room tip: Rooms with sea view
Date of stay: February 2020
    • Rooms
    • Cleanliness
    • Service
Thank SevenSeasons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2020

I have sent this mails allready to resvervations 2 day ago ... and with NO respone or NO feedback

  hi..good evening. Mrs or mr.

I go to tell you my survival expirence .. at KH lounge.

I stay 2 days on kura hulanda lounge

And was very very desapointed.

1. I been told i get a ocean front vieuw junior Room  upgrade but was throwing we in the past.  The was old fashion. No well mantianed. With a Old fashion big box tv. Room was filled with dust in the air.

No tv. Channels for kids. WE where 4 gests ..and we only get 2 bath towles in ur room. No cold water pither as usual some hotels have in the room.

2  bath room is too dangerous. For kids  and for my self. Sleepery and too hi.. you cant reach the floor  went you step out the bath area. . Need e step.!!!!ASAP. No handle to grap at.

1st. Night. Was a leaking water that fill the whole bath area. That you hear lik lik lik lik.lik... noise. Coming out the bathroom.

3. The main entrace door had e hole. .. that during the 1 day a find a lazzard in the room. Y  manage to get it out the room. Y try to call the frontdesck but room fhone don't work.

Y call from my cell phone but nothing happend. The door stay with that same hole at it...gor my suprise the next day. The lazzard was again in the room  plus a concroch... after killing the  concroch and  running the lazzard out.  Again.

out side was  a 2nd concroch.  Ready to entering the room from that hole at the door... that nobody  notting at all. 

4. Break fast.. luch and dinner was  avarrage. No taste in some items.  At all. Need to improve. ASAP.

 the time that we used the restaurant. We aks for some ketchup.. and the answer was "we dont have." Un beliveble an full 4 star hotel ...with NO ketchup for 3 days At all.  The Scramble eggs was un eateble  ...black coloured from the shaffer bottom and the heat.

5 At  the bar... holly molly here they have nothing!!!!!... we need to adjust too what they have too give us... the use only the cheapest really cheapestttttþ  brands of alcohol.... and for kids only bad taste juices and what they got at th moment. Some times no orange no pine apple. Or no punch... or ..coke and sprite...or granadine syrup with water.. Nothing moreeeeeeeeeee........WTF.   this is the meaning of An All INCLUDED ????..

the 5 oclock snacks was greassy half cut diep fried crouquetts and the next day ....ghess what... dutch bitterballs come on!!!! Seriousss!!!!!!!

At. The restuarant was no men toilet ..  was  broke. In the lobby was 1 and entering was a vieuw the wath the hell. Was filltry and half in use...too

7. Relaxing at the pool .. what i hear .. koño bo mama.at e room in the lobby some workers yelling at others. I know most ghest dont understand papiamentu. But this time we where there. As gest. And need too exprice that verbal fight.

8. The room that we got had a creppy vieuw. At entraince the next building next door was falling out.. filltry and  no use in yearssssssss....at night. Out side our room was no light at all.  black balcony balck at the door. We use our phones  the get some light.  The funny part that the falling out building had outside light and we NOT....

9. All personel was on cell phone... whatsapp. Tweeting. I wait to be served and see that others gest. Had the same problem.

10. The morning arrive to check out.. 7.45am get room out. Forgot something go back at the room the key dont work anymore. ..walk back to the lobby to get the key active ...

So if the cant wait at 12  to throw me out the hotel.... tell me...and i leave in the act.

Date of stay: February 2020
Trip type: Travelled with family
Thank angelokramers1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2020

This resort is a heartbreaker! At one time it must have been a five star facility but that time has long gone. It was purchased by an "investment group" some years ago and they are milking it for all they can without putting a cent into upkeep or maintenance. We stayed here from 10 Feb to 17 Feb 2020.

Tripadvisor limits reviews to 1500 characters. Bottom line ...this resort is on a fast track downhill slope. AVOID IT. I'll try and add the meat of my review on the detail page.

Date of stay: February 2020
4  Thank Joeb1943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2020

our visit was actually - vacation in the Caribbean. Unfortunately, we chose Kura Hulanda Lodge. I would like to emphasize that the reception and the room service - did their role very well. The place of origin is actually phenomenal - great beach, .., but that's about it. The food is just awful – the offered food can not be named restaurant buffet; a small detail – in the morning they did not offered even butter – and the restaurant manager said – yes you are right – and close the topic (which was the least of the problems). The service staff in the restaurant is only concerned with themselves - but I don't want to get lost in the details. The room and other equipment are badly in need of renovation – actually, for this case the shape of the furniture and equipment would be not a problem – if the price would mirror it! Attention in the pool there are broken tiles where you can cut yourself. I am sorry, such a perfect location, but unfortunately not what is sold in the photo and far from what is meant by normal catering. This hotel simply cannot be recommended. We are not only disappointed; we were actually cheated - since the attempt is still there to sell something (photos from back then) that no longer exists. It is no coincidence that more and more visitors submit a very negative review.

Room tip: when you book here you need to know that the quality is extremely poor; but it is a personal decision
Date of stay: December 2019
    • Location
    • Sleep Quality
    • Service
2  Thank Tas_tamau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nirmala P, Guest Relations Manager at Kura Hulanda Lodge & Beach Club, responded to this reviewResponded 10 February 2020

Dear Guest,

Thank you for your comments.

We are glad to hear you liked the beach and that you wear happy with the room and the reception staff
,
Your concerns will be forwarded to the departments involved ,for proper action,

Warm regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2020

Look at the views....
Look at the location....
See fabulous ocean views...
Please fix the place up ... Go for the stars.......
Please please fix it up or Sell it....
MARRIOTT Please LOOK AT THIS LOCATION PLEASE........

Date of stay: December 2019
    • Location
    • Rooms
    • Service
Thank PASTVISITOR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nirmala P, Guest Relations Manager at Kura Hulanda Lodge & Beach Club, responded to this reviewResponded 6 January 2020

Dear Guest,

We thank you for your comments and thank you for taking the time to provide us feed back.

Your comments will be directed to the persons for proper follow-up.

regards

Npanday



Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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