Owners were very rude. I can't believe they have chosen to open their home as a guest house. I would never stay there again or recommend it to anyone. We arrived at 4pm and when owner answered door she was rude to us because we had arrived 30 minutes early for check in. She showed us our room and when we enquired about the pool we were told it was only open for an hour at 6pm and she wanted to know there and then if we wanted to use it. We decided not to stay the planned extra night because of how unwelcome and uncomfortable she had made us. She decided to talk to us about this as we were eating our breakfast, she made it apparent that she was most unhappy about this and decided to hassle us about the cancellation while we were still eating. We finished breakfast as fast as we could. When I tried to offer my comments and how dissappointed we were with the service, she stood and argued with us as we were leaving. Not willing to take on board our comments or make amends. Experience totally ruined my weekend.
- Official Description (provided by the hotel):
- Burnt house farm is in the Country side But only 5 miles from J22 M5. We have 3 en-suite rooms 1 with a private bathroom and 1 standard room. We also have a newly Converted Large Holiday Cottage which can sleep 5 people. We have a swimming pool which is open between end of May to September(limited open times). ... more less
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