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Anne W

Not safe

2.0 of 5 bubblesReviewed 16 July 2023
Complimentary upgrade was nice. And justified as we were smoked out of our suite as the flue had been closed in the fireplace and we were overwhelmed with smoke ( no smoke alarm in suite).Consequently the room stank of smoke thereon, with an apology from only from the cleaner, not the host. The mattress was so old , it dipped on the middle, so I had to sleep on the couch. Very tired and dated decor, so lonely too, no other guests. Much better and affordable accomodation elsewhere in Byron Bay.
Date of stay: June 2023
Trip type: Travelled as a couple
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VICTORIA MCEWEN, Owner at Victoria's at Ewingsdale, responded to this review
Responded 19 July 2023
We are absolutely devastated to have received this awful review. Victoria's Byron Bay always tries to respond to negative reviews, honestly and in a professional manner. We really feel the need to put our case forward, to defend our good name and hard earnt reputation.

These guests were given a complimentary room upgrade, from a standard to an executive spa suite. We decided to do this prior to arrival, for no particular reason other than to offer an even better guest experience.

The executive spa suite has an open fireplace. Guests can light this themselves or ask for assistance if they are unsure, which we are always happy to do, as we are onsite 24/7. These guests lit the fire and did not inform us that they were having any issues. The following morning during breakfast, we asked how their evening was. They said that there might be a bird’s nest in the chimney, as a lot of smoke had entered the room. We suggested that the fireplace flue (a lever at the front of the fire box that slides forward and back to allow air flow) may have been closed, so we would look at it after breakfast. Within an hour when we serviced the room, we found that the flue had been closed, so we slid the lever forward and opened it, so that there would no longer be a smoke issue.
The room is on the ground floor, it has five sets of opening windows and three exits, and there are 10 hard wired, working smoke alarms in the dwelling/wing that these guests stayed in. The doors and windows in the room had probably been opened at the time to let out the excess smoke, so this obviously prevented the smoke alarms from going off.

Unlike many unapproved short-term holiday lettings and cheaper accommodation properties in the area, Victoria’s At Ewingsdale is a council approved luxury lodge, which is 100% compliant with the building code of Australia, and we have regular fire safety audits.

There were other guests in-house as well as the onsite managers, who were not aware of the problem, and they were entertaining in the main lounge area just down the hallway from the executive spa suite, so perhaps the amount of smoke, may be an exaggeration.

The mattress in question, is almost new and does not sag. After reading this review, our in-house maintenance made a thorough inspection of the bed base, to find that the bed support under the mattress had collapsed, possibly due to the bed having been given a good workout. This repair was rectified immediately.

Our classic architecture, traditional style and décor is clearly shown on all our marketing and promotional material, so to expect anything different, we feel is quite unreasonable.

It is a lose, lose situation, when people leave feeling disgruntled, and then make online complaints, that we unfortunately have to publicly respond to.
We cannot stress enough, that almost all issues can be dealt with in a friendly, prompt and timely manner, if they are brought to our attention at the time.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (106)
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    1 - 6 of 106 reviews
    Reviewed 9 June 2023

    We enjoyed our stay at Victoria's and only wish we had booked for extra nights! The whole experience was very luxurious with access to the fabulous facilities, and we were very well looked after by our host Victoria. The grounds and gardens are magnificent and the quiet surroundings perfect for relaxation and a good night's sleep. We will definitely return!
    John and Suzanne from Queensland

    Date of stay: June 2023
    Trip type: Travelled with family
    Thank Suzanne S
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    VICTORIA MCEWEN, Owner at Victoria's at Ewingsdale, responded to this reviewResponded 10 June 2023

    Thank you Suzanne and John for your kind review, it was a pleasure to meet you both. We are pleased to hear that you enjoyed your time at Victoria's At Ewingsdale. We look forward to you staying longer next time.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 2 September 2021

    What a lovely palce Victorias at Ewingsdale is! We booked our stay for the June long weekend and chose Victorias as a "treat" for us in a luxury resort.
    We arrived and were welcomed by the amazing Victoria, hence "Victorias"! She showed us through the wonderful guest house and the room that we had booked, however she offered us an upgrade to a larger room including a fireplace which we accepted, and so glad we did. The room also had a huge bathroom area.
    Each day there were special high tea treats in the large kitchen area for us to enjoy. Each morning we were served an amazing breakfast sitting outside enjoying the beautiful sunshine in the Tuscan inspired restaurant area.
    The grounds of the complex are sensational and tranquil.
    A large sitting area with a log fire is very relaxing and is a warm / inviting atmosphere.
    We couldn't have asked for a better place to stay for 3 nights & be pampered within such a short distance to Byron.
    We will look to go back with a small group to enjoy another wonderful stay, Thanks Victoria.

    Room tip: The room with a fireplace
    Date of stay: June 2021
      • Location
      • Rooms
      • Service
    2  Thank Larna35
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    VICTORIA MCEWEN, Owner at Victoria's at Ewingsdale, responded to this reviewResponded 3 September 2021

    We feel truly honoured to receive such lovely feedback about your stay with us here at Victoria’s at Ewingsdale.
    To read such a positive and appreciative review makes working in the hospitality industry so much more gratifying and we thank you for this.
    We look forward to sharing Victoria’s at Ewingsdale with you on your next visit.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 10 December 2020

    Victoria's at Ewingdales is really a luxury accommodation near Byron Bay. The look and feel of the property gives you the impression that you are in Tuscany, rather than Australia which makes it really a different experience.
    I would recommend to have a car when you are staying here as it is a 10 min drive to the centre of Byron Bay.
    We stayed in one of the suites and the room was large, nicely decorated and had all the amenities you require, including a nespresso coffee machine with reusable pods.
    Victoria serves breakfast and for a premium you can get a gourmet breakfast which includes a hot meal that changes every day and a glass of champagne before you wonder off in the area.
    I would definitely recommend this place for anyone who wants a luxury escape in Byron Bay.

    Date of stay: November 2020
      • Value
      • Cleanliness
      • Service
    3  Thank 870bramg
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    VICTORIA MCEWEN, Owner at Victoria's at Ewingsdale, responded to this reviewResponded 7 June 2021

    Thank you for taking the time to write such a lovely review and for sharing your 'Victoria's' story on Trip Advisor, it is really appreciated. We look forward to welcoming you back again for another luxury getaway in our little 'Tuscan' secret near beautiful Byron Bay.
    Warm regards, Victoria

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 22 October 2020

    God this place was good, writing this review the first thing I think of is 'I wish I could go back three weeks ago and stay again'. In summary, service was superb, accommodation was adorable (upgrade to the spa suite, well for the extra money) and the grounds were something out of a fairy tale.

    Some really nice, thoughtful and local touches which really do wonders for the place. Locally made port and chocolates in the room, homemade jams at breakfast, you name it, they had thought of it.

    Had such a good time here, would be hard to say no to it in the future. The owner Victoria has done a great job with the place, full credit to her!

    Date of stay: October 2020
    3  Thank Jack V
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    VICTORIA MCEWEN, Owner at Victoria's at Ewingsdale, responded to this reviewResponded 12 November 2020

    Dear Jack,
    Thanks for taking the time write such a thoughtful and detailed review and we look forward to having you back in the future. Warm regards, Team Victoria

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 9 April 2020 via mobile

    We had an amazing time staying with Victoria and Ray during the Corona pandemic. We loved every minute of this special home and the amazing location. We explored the area and fell in love with Beautiful Byron Bay. I would highly recommend this venue for a holiday, wedding special event or simply some time away.

    Date of stay: April 2020
    2  Thank Chris R
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    ByronBayHospitality, Manager at Victoria's at Ewingsdale, responded to this reviewResponded 15 April 2020

    Dear Krispyking2,
    Thank you for sharing your experience and stunning pictures! It really is easy to spend all your time at Victoria's at Ewingsdale and feel like you never want to leave. We were pleased to offer a safe haven during this time. We look forward welcoming your back. Warmest Regards, Team Victoria

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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