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Reviewed 12 April 2016

We came here only for the spa and it was lovely. Had the Strawberry Yogurt Spa (IDR650,000, after tax, ~IDR700,000). Cause there was only 5 spots in the indoor spa, some of us opt for the seaview spa. It was an amazing experience listening to the waves as we had our massages and scrubs. It was not enclosed so some may not feel too comfortable, but it was okay as we were covered in sheets. After the scrub, we were given milk bath with flower petals also, strawberry drinks. According to the management, everything was made fresh.

Date of stay: April 2016
Trip type: Travelled with friends
Thank su-anngoh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
damaibali, Inhaber at Puri Mangga Sea View Resort & Spa, responded to this reviewResponded 13 April 2016

Thank you so much for your nice comment, we hope to see you again. The Puri Mangga Family.

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Reviewed 29 March 2016

After getting somewhat lost we were glad to finally arrive at Puri Mangga. The warm welcome and the cool welcome drinks soon soothed jangled nerves. We were upgraded to the private pool villa which was a delightful surprise. Nice linen, well appointed with a great view and a delightful pool. We elected to eat dinner in - the food was fine and the happily served us the wine we had bought with us. A couple of movies borrowed from the DVD library and watched in our room made for a very relaxing evening. The only downside was that we could only stay for one night.

Date of stay: March 2016
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Novi N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
damaibali, Inhaber at Puri Mangga Sea View Resort & Spa, responded to this reviewResponded 8 April 2016

Hello and thank you for your nice comment. We hope you had a wonderful time in Puri Mangga.
Hope to see you again.
The Puri Mangga Family

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Reviewed 25 March 2016 via mobile

One of the best balinese hotels i have stayed. We stayed for 4 nights and the staffs were absolutely wonderful. The infinity pool overlooking the ocea. Was absolutely breathtaking.

We were initally going to.stay at the other luxury resort down the road from Puri Mangga, I am glad we chose Puri Mangga instead. Very accommodating and extremely helpful in every way.

Thanks Rose for making our stay so special.

Date of stay: March 2016
Trip type: Travelled on business
Thank ablet2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
damaibali, Inhaber at Puri Mangga Sea View Resort & Spa, responded to this reviewResponded 26 March 2016

Hello and thank you so much for your nice comment. We always work hard to make for our guests as perfect as possible, we want you to relax, enjoy and have fun. Hopte to see you again. The Puri Mangga Family

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Reviewed 20 March 2016

What I liked about the hotel
1. Friendly and helpful staff (but ultimately have no power to treat customers better. Every decision has to be verified by phone with GM which is not around. GM ends up making the wrong decision every single time)
2. Isolated - sea views and padi fields
3. Decent sized room for 2 people but not beyond.

What I didn't like about the hotel
1. Difficult to get to - bad roads / super narrow roads leading up to hotel
2. Generally poor customer service eg refusal to upgrade the room for me and my driver even thought we arrived at 10pm due to an earlier tyre puncture and charged us an additional SGD60 which we didnt agree upon but didnt want to argue
3. Spa closes at 6.30pm which is just ridiculously early.I think 930-10pm is reasonable.

I wont wont be back and I wont recommend it either.

Room tip: Family room
Date of stay: March 2016
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Nic Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
damaibali, Owner at Puri Mangga Sea View Resort & Spa, responded to this reviewResponded 15 April 2016

Hello and thank you for your comment in Tripadvisor!
Though I have to say that your comment is not really according to the truth.
You booked 2 superior rooms for 4 people and you came with 6...! Our manager left at 8:00 pm and you arrived a lot later. For sure our girl from the service had to make clear with our manager what special price they can make for you and they were phoning therefor several times with the manager, because you were asking for different room prices at different times. After you booked the Lumbung you went to the rooms. There you decided, that you didn't like the double house, because there are only 2 double beds and not a room with twinbeds... Ok, the next morning we found out that you took the family house , 2 rooms with double and twin beds and also another superior room and not the "Lumbung" which is a lot cheaper.
In the morning after breakfast you almost went out without paying the outstanding bill you generated during your 1 night stay. You and your guide were not aware of that there were some bills open like the dinner menu for all of you and the bill of the other superior house. Just by accident we saw you were almost leaving...
The guide did mention that they only used 2 rooms and the rest did sleep on the floor... After asking the room boy he confirmed, that you were using 3 rooms( 2 of the family -house and another superior room). And also we offered you a very good price, far under our public rates and even that was to much for you.

So after all it was a long and confusing story and we just can't see where there have been some wrong decisions by our manager.

To your complaints of our spa: it is a pitty that you had problems with your car on your way to Puri Mangga, but nobody can expect that a spa is open after 9 or 10:00 pm.
We close at a normal time, like you mentioned at 6:30 pm, but we never said NO to guests who wanted to have a late spa service after 7:00 pm. But... our massage girls should know it before! Or would you expect that we call them at home and tell them to leave their family just to do a massage later than 9:00 pm?
We are really a guest oriented resort and normally we fulfill, as long as we are able,to, every wish from our guests, but at least we should have a booking for the spa some hours before we close it. May be you can expect that service from a big 5 star hotel where a room costs 300 US$ and more. But we are a 4 star boutique resort and our staff ressources ar not as big as in a 5 star resort.
We really like the service from Tripadvisor and through that great service we generated a huge amount of guests in the last years. These guests are trusting in the comments and so it should be fair, if they can make up their own opinion about all the different hotels in the world, but that means also the comments should be objective and fair...

We regret that your stay was not as pleasant as you expected and you won't recommend our hotel, but on the other hand 99% of our guests will recommend us, so believe me, we will survive...

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Reviewed 10 March 2016

We found this place online and stayed one night in the Lumbung, as we found the concept really interesting. So glad we came, because we loved everything about this place.
NB: When you stay in the Lumbung, you must know that this accomodation type is very basic, which is justified in the relatively low price. If you opt for more comfort and convenience, rather choose a villa. For us and this one night, it was perfect though.
Food is also great, but feels slightly overpriced.

Room tip: The Lumbung is very basic, which is justified in the relatively low price. If you opt for more comfort and convenience, choose a villa.
Date of stay: February 2016
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank Katharina K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
damaibali, Inhaber at Puri Mangga Sea View Resort & Spa, responded to this reviewResponded 11 March 2016

Thank you very much. We were happy to having you as our guests. You are right, the Lumbung is with basic comfort. But therefor it is also very cheap. Nevertheless you have also the possibilty to use all the facilities we can offer like pool, spa, restaurant, free shuttle etc...
Hope to see you again.

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