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Reviewed 10 August 2018 via mobile

Staff friendly and food ok. However beds creaking and mattress very worn poor nights sleep.would have told reception however we had to catch the 3.45am shuttle bus to the airport and no staff at reception
Hotel and service top marks but please look into changing the beds for a higher quality

Stayed: August 2018, travelled with friends
Thank Wayne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul M, Manager at Novotel London Stansted Airport, responded to this reviewResponded 13 August 2018

Dear Wayne L,

Thank you for your review.

I was pleased to read you enjoyed your recent stay at the Novotel London Stansted Airport and you found the staff friendly.

I was concerned to read your feedback regarding our Front Office team. Please be assured that your feedback regarding the Reception staff has been discussed with the Front Office Manager and corrective action has taken place.

Your feedback regarding the bed in your room being uncomfortable has been discussed with the head housekeeper in order for this to be inspected and if necessary replaced.

Once again, thank you for your feedback.

Yours sincerely

Toshi Saito
Operations Manager
Toshi.Saito@accor.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2018 via mobile

Actually surprisingly nice. I’ve been to so many airport hotels and they are awful. Here the rooms are nice, air conditioned & with an outside window. The bar is nice but busy and the restaurant offers a range of dishes but unfortunately nothing gluten free. Staff are efficient but pleasant too. A much needed change from the usual dreary awful airport hotels with overpriced food (usually vile) & drink. Breakfast was good & on asking I got some gluten free bread. A good variety of food to choose from too

Stayed: August 2018, travelled as a couple
Thank Bluexandee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul M, General Manager at Novotel London Stansted Airport, responded to this reviewResponded 10 August 2018

Dear Bluexandee,

Thank you for your review.

I was delighted to read you enjoyed an excellent stay at the Novotel London Stansted Airport and you found your guest bedroom ideal for your overnight stay, the staff efficient and the bar and restaurant good value for money.

I am pleased you experienced a nice stay with us and we look forward to welcoming you back to the hotel again soon.

Yours sincerely

Toshi Saito
Operations Manager
Toshi.Saito@accor.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2018

Stayed over one night before catching a flight. Expected it to be pretty poor but it was a bed to sleep in - so wrong!
Reception staff v helpful and friendly, room was very comfortable, clean and well maintained. So far expectations exceeded and then decided to eat in hotel - wouldn't usually as can't face boil in bag food that takes 5 mins to figure out what it is - excellent service and food. Steak was restaurant standard.
Obviously the stay is more expensive than remote hotels but you're going on holiday so spend the cash!

  • Stayed: July 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Colin_Mac2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul M, General Manager at Novotel London Stansted Airport, responded to this reviewResponded 10 August 2018

Dear Colin_Mac2015,

Thank you for your review.

I was pleased to read you enjoyed a fantastic stay at the Novotel London Stansted Airport and you found the Reception staff friendly and helpful, the room comfortable and clean and the service in the restaurant and bar excellent.

We look forward to welcoming you back to the hotel again soon.

Yours sincerely

Toshi Saito
Operations Manager
Toshi.Saito@accor.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2018 via mobile

Stayed for one night (6th august) on return leg of holiday with parking whilst away. Easy to locate and park car. Reception very helpful and polite. Shuttle bus was easy to use to get to airport and runs regularly. Reception gave us a timetable. £3 for each adult, children are free. We didnt check in until 3am on return of holiday and didnt have to check out until 1pm which was a bonus. Room was adequate. Nothing special but clean and comfortable beds. Only negative was that I found checking in at 3am, the man on desk was sitting at a table in another room and gave the impression I was interupting him from what he was doing to check in! Nice hotel though and I would definitely use again for using stansted airport

Stayed: August 2018, travelled with family
Thank ricola87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul M, General Manager at Novotel London Stansted Airport, responded to this reviewResponded 10 August 2018

Dear ricola87,

Thank you for your review.

I was pleased to read you enjoyed a fantastic stay at the Novotel London Stansted Airport and you found the Reception staff helpful and polite and your guest bedroom comfortable and clean.

We look forward to welcoming you back to the hotel.

Yours sincerely

Toshi Saito
Operations Manager
Toshi.Saito@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2018

I had an mid morning flight from Stanstead on Monday so booked in for the Sunday evening and also booked parking for the week I was away.

The hotel is easy to find and of a good quality at a reasonable price (especially when considering what on site airport parking would cost). The room was comfortable and the restaurant perfectly adequate, breakfast was also good.

The bus transfer to the airport worked well and again on my return everything went without a hitch, the whole experience made for a stress free start to my holiday.

  • Stayed: March 2018, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank DP25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul M, General Manager at Novotel London Stansted Airport, responded to this reviewResponded 8 August 2018

Dear DP25,

Thank you for your review.

I was delighted to read you enjoyed an excellent stay at the Novotel London Stansted Airport and you found the hotel easy to find, good value for money and your guest bedroom comfortable.

I am delighted your stay was a stress free start to your holiday and we look forward to welcoming you back to the hotel again soon.

Yours sincerely

Toshi Saito
Operations Manager
Toshi.Saito@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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