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Reviewed 13 December 2016

My wife and I when to this place in mid November, it took us good 30 to 45 minutes to get through the gate. Once inside they sent us to this hall that it's not even close to what a hotel reception area would look like, I saw good 500 people seating on chairs waiting, so I asked the person at the table if that was for a timeshare pitch and he said no, we have your reservation papers here, please have a seat and they'll call you.
That call came 50 minutes later!!!! a crowded room, no AC, if you needed a drink or a washroom you have to go out risking you'll miss your call.

Our room was on the farthest part of the complex probably the one with the worse beach area but the room was clean and spacious with a nice view of the ocean, but a fridge and a safe was available for a price,

Drinks were terrible, no mojitos or caipirinhas only premixed juices with alcohol on it, the beer was low quality I only had one, after that I only had scotch.
Out of 3 days we only had one day at the beach, because of the low tide the water doesn't reach the beach area inside the reef and you can't go on the other side of the reef too many rocks. The bottom of the salt water pool feels slippery and yucky because of all the silt at the bottom of the pool.
The food at the themed restaurants was not that good either, my steak was tough, the sea food restaurant was a bit better but not the 5 stars they advertise. The food court food was not any better, overcooked chicken, lots of rice and beans, not that much sea food or fish even though you are right by the ocean!!
The waitress and bar tenders were courteous and the grounds were nicely kept. Our check out was quick at the lobby of our building which we could have checked in there in the first place.

We were told it was a nice place, for the locals I imagine it's ok since there's nothing they can compare to, so they have no choice, but for the price it's not worth the aggravation.

Date of stay: November 2016
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
3  Thank Eddie H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Community Manag... E, CM at Royal Decameron Salinitas, responded to this reviewResponded 23 December 2016

Dear Eddie H,
We appreciate your comments as they give us an opportunity to see and analyze our processes.

We are glad to know that you enjoyed our spacious and comfortable rooms, our landscaping, the cordiality and good service of our staff.

We want to share with you that in front of the Hotel Royal Decameron Salinitas is the largest coral reef reserve in El Salvador, which is why our beach has a unique dark brown sand in the country. Our saltwater pool is a natural protected area in the protection zones.

In the days of high occupancy we carry out our verification process in the amplifiers of the halls, which have air conditioning, comfortable chairs, drinks station, Wi-Fi and a sanitary service area. We install about 20 registration tables so that the check in process is agile.

At the time of check in, customers are given the usage rules, which detail the opening hours, services with additional costs such as security box, refrigerator and massage, among others.

We hope you will give us the opportunity to serve you again in the future and we would be grateful if you would contact Mr. Oscar Ortiz, from the guest service area.

Best regard,
Decameron El Salvador.

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Reviewed 8 December 2016 via mobile

We have visit Royal Decameron since pur Honeymoon, every year the food is going down on quality. I remeber that when you mention that you where there for a special ocation they gave you a bottle of wine + a fruit plate, but that was our first year, 2nd year they just place towels in a duck form +flowers....Now 3rd year nothing, we request 1 bed they gave us 3....
FOOD::
SNACKS -the hotdogs and hamburgues are cold, the french fries where coooold and really tiny.
BREAKFAST - thes pupusas and french toast were good(the only thing good) the rest was whitout flavor (salt+pepper+etc)
LUNCH- nothing to eat really, the rice was warm but full of oil, the lady that was in charge of the chicken station was giving a bad attitute and gave all the little pieces that were left of previous cuts instead of curting a new piece of the chicken for me.
I went to visit the sandwich station and it was worst!! The lady was not using gloves....
DINNER- we where able to book at the steakhouse but until 9:30pm. We arrive around 9:00 they said that we can get a table because it was not full. We order with my husband a NEW YORK STEAK + CHURRASCO DECAMERON. We request for them to be well done(like really cook) they took 45 mins + we asked for the food twice until we received and it was sooooooo red i couldnt eat it!! Nethier my husband by the time that the waitress show up with dessert they didnt have to much to choose and the one that i took was really really bad.

Whit the show is always the same, every single year is the same we even know the steps....

ROOM: we were scare to go to the balcony because was crack and we were scare to fall if we step out! The bathroom made a funny noise. There was no hot water only ICE water...

If you can avoid to go PLEAS DOOO!! You spent almost $80.00/pp for bad food, bad rooms and bad service. There are ko benefits at all.

Date of stay: December 2016
Trip type: Travelled as a couple
1  Thank Stephany O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Community Manag... E, CM at Royal Decameron Salinitas, responded to this reviewResponded 13 December 2016

Appreciable sortiz284:

Thank you for the time you spent writing your comments.

We are sorry about your perception of our services and we would like to give you a timely follow up on your case, for which we need you to send us your reservation number and dates of visit through an internal message to investigate in depth and offer a specific response.

We look forward to your collaboration to serve you better.

Cordially,

Regina Vega
Decameron El Salvador

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Reviewed 6 December 2016

I had an amazing stay at Decameron on my first visit to El Salvador. The hotel was well kept and the rooms were clean. The hotel was perfect for my short stay. I tried the local Popusa at breakfast, fresh fruits everyday, and the staff was great. I was able to book a tour with the hotel and met some amazing people who remain my friends. Overall, I recommend this hotel if you visit El Salvador.

Room tip: Great price!
Date of stay: January 2016
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
Thank lawrence a
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Community Manag... E, CM at Royal Decameron Salinitas, responded to this reviewResponded 6 December 2016

Dear lawrence a:
Thank you for your recent visit to our resort!

We are happy to have met your expectations and needs during your short stay and we hope you to return soon, so that you can enjoy the variety of activities that we offer during the day and night in Decameron Salinitas.

Congratulations on your dare to try our delicious local food, we hope to see you again!

Decameron El Salvador

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Reviewed 19 November 2016 via mobile

I really don't recommend this hotel. Really don't waste your money. Installations are in good conditions, the place is really beautiful (amazing sunset there) but the costumer service ruined everything. The don't allow you the get in the hotel before 3 pm... you have to wait in line outside at 30 degrees; very inconvenient. Since everybody is waiting outside, the check in is horrible; we are exhausted, hungry,thirsty. It's gonna take you 1h to 2h to complete the check in. So you run to take your room; very beautiful room and you take the time to look at it. You prepare yourself to eat (remember, you're hungry and thirsty) And then, they told that there is no food from 5 to 6:30 (remember that you finish your check in at 4:30 - 5...

The sunset is roughly at 6:30 so you waste there, the complete day... and without eating. Inaceptable.

We had even a confrontation with employees in the restaurants (after check in, we were hungry)
And at the lobby (forgot the only key they give you inside the room, they wanted to charge me 100$ US for a replacement key... who's in an ALL INCLUSIVE HOTEL with 100$ cash or a credit card in their pocket? Nobody... It is 5 AM and I start to think that I'm gonna sleep outside, so disrespectful) . It's so disrespectful when employees from and all inclusive hotel treat like that.

All the magic with family gone!

I'm sharing my real experience and I told this experience to the head office of the Royal Decameron Salinitas to made them realize that this place has big potential to creat magic inside the heart of their visitors. But a lot of changes have to be done ASAP.

Thank you, hope this helped you.
Real evaluation, put 2 photos I took inside.

Date of stay: November 2016
Trip type: Travelled with family
6  Thank Globe-trotter4849493
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Community Manag... E, CM at Royal Decameron Salinitas, responded to this reviewResponded 25 November 2016

Appreciable eshdhajBxbd:
Thank you very much for taking the time to write your comments, these help us evaluate our processes and work on continuous improvement.

We are pleased to know that you believe our facilities are in good condition, that we enjoy the spaciousness of our rooms and the landscaping of the hotel.

We want to share for you, that at the time of making your purchase you will be extended a payment voucher. It details the hours of entry to the property, starting at 3:00 pm. On high occupancy days, we have areas for check in, which offer facilities such as welcome drinks, Wi-Fi, comfortable waiting chairs, air conditioning, bathrooms. When checking in, 3 hotel assets are provided (key, towel ticket, bracelet), the loss of any of these assets generates additional charges.

The average temperature in the Pacific coast of Salvador is 33 ° C, which is why we have 6 bars distributed in 1 kilometer of beach so that you always keep well hydrated.

Our Snacks, which are enabled from 11am to 5pm and from 11pm to 2am.

We would have liked you to report the incidents you mentioned to our guest service staff at the time they happened becuase we would gladly have supported you to solve them.

We hope to have the opportunity to improve your perception about our services in a future visit.

Best regard,
Decameron El Salvador

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Reviewed 17 November 2016 via mobile

I've visited Decameron a couple of times and had the same experience on both. I personally like the rocky beach but most of the people will find this very inconvenient. The grounds and rooms are good. Very clean and well maintained. Buffet is below average. The quality of the food needs a lot of improvement. No good variety, dry meat, funny desserts and watered down drinks. The restaurants you can book are better but for what I heard, it is a challenge to get them reserved. (Lucky me I visited on a work trip so this was taken care of) Snacks served are poor and a lot of the amenities have a weird schedule. Check in/out process is not fast. I believe that the only thing saving this place is the location and good facilities. Service and food needs to improve ASAP.

Extra positive comment: We participated on some pool games with a couple of guys from the hotel staff. This was extremely fun and the guys were hilarious. Great work there!

Extra negative comment: My boss forgot his Apple Watch on a table by the pool. He came back to ask to the guy cleaning the table. The guy assured him he never saw anything and that nothing was on the table. So my boss activated the "find my device" from his iPhone and guess what? The Apple Watch started to sound IN THE GUYS' POCKET! So, my advice is to always have your belongings with you...so sad this happened with one of their employees...

Decameron, worth the visit but you may walk out a little disappointed.

Date of stay: November 2016
3  Thank Williams A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Community Manag... E, CM at Royal Decameron Salinitas, responded to this reviewResponded 23 November 2016

Dear Williams A:
We appreciate your preference for our all-inclusive resort.

The beach that surrounds Decameron Salinitas is a natural reserve of coral reefs, so it is our commitment to take care of this gem of nature. In spite of that, we have a clean space of rocks so that our guests can enjoy the sea without strong waves.

It is very nice to know that you enjoyed our activities in the pool, the animation staff prepares diverse dynamics that will entertain guests every day.

We take the opportunity to tell you that we are working to improve the quality and variety of our food. We are in the process of checking our recipes to improve the taste and presentation of the dishes.

Our a la carte restaurants are handled with limited spaces as they are in high demand and therefore subject to availability.

The check-in process on high occupancy days allows us to enable the spacious rooms of the expocentro, with different amenities to make the process more comfortable and agile.

With regard to the issue of the clock, let us inform you that for our company these aspects are delicate, so we are giving a detailed handling and monitoring of the case.

We look forward to your next visit and give us the opportunity to improve your perception.

Cordially,
Decameron El Salvador

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