This was one of the poorest experiences I've ever had at a restaurant. A couple of my friends and I go there every 3 months to catch up but last night was a disaster. We waited over 15 minutes for water and menus when we decided what we were going to order I had to flag down a waitress. She informed us that they were out of chicken most dishes we were going to order contained chicken, therefore we had to rethink our order , why can't you told us that when she gave us the menus! My friend ordered a Santa Fe salad and stated it's okay if it doesn't have chicken, when her salad came(1/2 hour later) they were also out of the dressing that came on the Santa Fe salad so basically it was a plain salad! My friend refused it however when it came to the till she was asked what are you going to do about the Santa Fe salad bill! Are you kidding me!!! So extremely poor service, never came back to ask if we wanted water, coffee by our waitress ( Lita). My friend wanted to talk to the manager the waitress said the manager wasn't in however when we went to the till the cashier said the manager was aware of the issue. Here's the response from the manager:
Kristin, the "manager" believes there shouldn't be an issue. They don't want to advise everyone that they were out of chicken, as it very rarely happens. The server went beyond her job in checking for the salad dressing. It was slower service because it was busy and a couple of bigger groups. "well you didn't have to pay for it."
We will never return to this location! Come on Smitty's you can do better get some experienced staff and keep your stock up to date! And get some managerial skills under your belt!
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