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Reviewed 9 October 2018

We drove in from Bar Harbour, Maine, and directly to our hotel. We arrived about 5 pm, but unfortunately our room was not ready until 7 pm. We were exhausted, but went for dinner and the time went quickly. When we got back, we still had to wait a few minutes, and then perhaps because of a slight language barrier, we sat and waited in the lobby even after our room was ready. No one let us know for sure that we could go up. When questioned, the desk staff said 'I told you it would be ready at 7' Nevermind that he had stood and talked to another staff member, right beside us, so could not have missed us sitting there. ANYWAY, once we got to our room, it was wonderful. I booked a month prior, and the hotel had been full, except for a suite. It was worth the extra money because it was very spacious and had a balcony. The view wasn't spectacular, but it was still nice to sit outside for a few minutes, after a long day in the vehicle. The room was very clean and the bed was comfortable.

  • Stayed: August 2018, travelled as a couple
    • Value
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Thank debit7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2017 via mobile

Stayed here while biking Quebec. Staff were wonderful. Very friendly and very helpful. Rooms are large. Able to take our bikes in the elevator and keep them in our rooms. Front desk made nice recommendations for dinner and drinks. Good place, good location.

Stayed: October 2017, travelled with friends
Thank Phil G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2017

Rooms were noisy and small. I saw doors broken from the bottom where you can see in rooms. I did not feel safe unfortunately for the hotel. Staff was excellent at reception and very nice.

They offer breakfast at adjacent restaurant and that place welcoming is in existent.

  • Stayed: July 2017, travelled with family
    • Value
    • Rooms
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Thank MeM543
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 September 2017

Dear Me M,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Carmela Badamassi
Quality Inn Hotel & Suites Sherbrooke
(819) 563-4755

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2017

Very nice spacious rooms, nice location. Nice Restaurants close by also you get a free breakfast atEggs fruits amazing selection and if you want something else on menu they will deduct $6.oo worth it. Unfortunately chambers lady not friendly at all never seen this.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Cleanliness
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Thank Robert G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2016

After reading previous reviews before booking, I was anxious when we arrived, as we have had some bad experiences with hotels wrongly classified and reviewed. For the past three years we have travelled the US and Canada extensively. 1. I do expect a new hotel to be constructed before I come to a town for one night. I don't expect gourmet food and my favorite coffee etc. What I do expect is clean and comfortable beds, clean floors , and clean bathrooms/towels. The room met these criteria. We had a great night's sleep, we felt safe, and the hotel was quiet. The front desk attendants were polite, friendly, and helpful. Having a breakfast included, consisting of whatever, is a bonus, and we take it in stride and adjust. The breakfast that was included in the restaurant next door (tip not included) was excelent and the server was very attentive and proficient. We were happy to tip her for her service, Overall,e got good value for our money. We are Choice Rewards members and get good rates.

  • Stayed: October 2016, travelled as a couple
    • Value
    • Location
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Thank Chacharea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 31 October 2016

Dear Chacharea,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Julie-Ann Logan
General Manager / Directrice Général
Quality Inn Hotel & Suites Sherbrooke
(819) 563-4755

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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