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“Great service”

Chateau Bonne Entente
Ranked #189 of 1,530 Restaurants in Quebec City
Certificate of Excellence
Cuisines: French
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 20 February 2017 via mobile

Went there with my wife for a late Valentine weekend. We were very pleased with the quality of the room (Terzo section). It was clean and spacious with top notch amenities.

We had supper at the lounge. Employees there are very well trained and service is 5 stars quality without being stilted

Le Bonne Entente is located out of the usual tourist path and let's say it's for the best.It's peacefull and people there are friendly.

Thank Travellingisfun2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain_April, Directeur général at Chateau Bonne Entente, responded to this reviewResponded 10 August 2017

Dear guest,

Thank you so much for your great feedback. We are very happy you were able to enjoy our facilities. Le Bonne Entente is renowned for the quality of its customer service. Our 5-star, 4-Star-Forbes hotel and 4-diamond awards are our pride and our employees work hard to achieve one goal: to make the customer experience memorable!

We are looking forward to welcoming you again in the near future! Warmest regards !

Alain

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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5 - 9 of 91 reviews

Reviewed 9 November 2016 via mobile

I have stayed at this hotel a few times over the last few years, and last time I was here was almost a year ago. Room prices are acceptable for business travellers. It's the restaurant that is the issue.
If you do not have a car, it's a long walk to any restaurant that is worthwhile for a decent dinner.
My dinner at Bonne Entente this evening was very ho hum. And the value for the money is just not there. The Cesar salad as an appetizer was tasty. The main course of NY steak was also decent, but the salad that came with it was SOAKED in dressing and not edible.
Received a $10 coupon but without that, the meal including 2 beers would have been over $85. No offer of a complimentary dessert, which would be an appropriate gesture.
I stayed here because the Alt Hotel was sold out. The restaurant attached to the Alt, called Le Bistango, has higher quality of food and with better value for sure.

Thank Tony M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2016

After a 3 hour drive, we finally arrived at the Chateau Bonne Entente.

Obviously, I was dressed to be comfortable, not to impress. T-shirt, shorts and flip flops. Entering the Hotel for check in, I immediately noticed that the staff behind the counter were looking at me, and probably asking themselves questions as to what I was doing in their establishment. This is a reputable hotel and I was not in a suite and tie.

Bon. Check-in done, went to my room. A very nice, yet simple room. Convenient closet and Nespresso coffee machine.

The room was not equipped with a mini-fridge, which turned out to be an irritant. Front desk offered me to rent one, for 50$. A little expensive and inconvenient since we were staying for the entire week. Something to plan if you have medication to be kept cool.

Also, the internet provided by CBE screens what you are surfing. They have the power to block you access from your content which was a little deceiving. We are adults, aren't we?

The hotel is equipped with a very nice pool, jacuzzi and a relaxation centre ( where there are free cookies! SHH )

We also visited the hotel restaurant and had an excellent service with very good food. We ordered the Lobster Mac and Cheese and the Cod plate. We highly recommend both!

    • Value
    • Service
    • Food
Thank Marcojobin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain_April, Directeur général at Chateau Bonne Entente, responded to this reviewResponded 12 September 2016

Dear guest,

Thank you so much for your great feedback. We are very happy you were able to enjoy our facilities. Le Bonne Entente is renowned for the quality of its customer service. Our 5-star and 4-diamond awards are our pride and our employees work hard to achieve one goal: to make the customer experience memorable!

When you say that we block access from Internet content, are you talking on the iPads we provide at our restaurant ? If so, yes we do as most kids these days know how to operate them and many cross path through our restaurant. It's a security. However, we do not block anything when using our wi-fi on your own devices.

We are looking forward to welcoming you again in the near future!
Warmest regards !

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2016

We stayed in Quebec City for one night as we made our way out East and have no regrets in staying at Chateau Bonne Entente. The room was updated, beautiful and comfortable. The washroom was beautiful, at first glance it looked like a spa. The shower left us bewildered though... there were many shower heads and it took us quite a while to figure it out plus the shower isn't that big. Water leaked onto the floor (due to us now knowing what we were doing) and upon wiping up the water we noticed that we weren't the first to have this problem as the wood below the sink was quite water damaged.
We did enjoy our stay and the comfort of the furnishings. We had a great night of sleep.

Thank Gwen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain_April, Directeur général at Chateau Bonne Entente, responded to this reviewResponded 21 August 2016

Dear guest,

Thank you so much for your great feedback. We are very happy you were able to enjoy our facilities. Le Bonne Entente is renowned for the quality of its customer service. Our 5-star and 4-diamond awards are our pride and our employees work hard to achieve one goal: to make the customer experience memorable! We are looking forward to welcoming you again in the near future! Warmest regards !

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2016

I have stayed at this hotel a half dozen times over the last 20 years and it just keeps getting better. They have spent $$ in interior and exterior improvements. The lobby area and restaurants are lovely. The rooms are nice; the suites are nicer and with a terrific happy hour. The bar and restaurant are quite good, with a nice variety. Very attractive bar and resto area. The suites are amply large, with a large, lovely, two room marble bathroom. Two larger TVs. A minibar stocked quite well. Comfortable furniture. Happy hour cannot be beat, with cocktails to your liking and small snacks in a lovely bright lounge.
The biggest asset however has to be the staff. Every one of them is so professional, well-groomed, attractive, polite and helpful, all throughout the place. This must be kudos to management because we didn't find 'attitude' in a single staff member; all very polished and helpful.
I have also stayed at the Chateau Frontenac (once is plenty, unless you are with 99 friends on a tour bus) and elsewhere downtown. It is also nice there; but the 'suburban' location of the CBE is only a 15 minute ride to town, well worth it for the tranquility, lovely grounds, pool, Spa, and staff. This place is a home run; will return soon.

Thank Cary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain_April, Directeur général at Chateau Bonne Entente, responded to this reviewResponded 21 August 2016

Dear guest,

Thank you so much for your great feedback. We are very happy you were able to enjoy our facilities. Le Bonne Entente is renowned for the quality of its customer service. Our 5-star and 4-diamond awards are our pride and our employees work hard to achieve one goal: to make the customer experience memorable! We are looking forward to welcoming you again in the near future! Warmest regards !

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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