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Hotel Chateau Laurier
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Reviews (1,634)
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636
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45
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All reviewsst hubertplains of abrahamold cityconvenience storenew sectionhot tubwinter carnivalexercise roomminute walkrestaurants and barsexcellent locationmusic festivalwine bartwo queen bedsbuffet breakfastindoor poolvalet parking
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7 - 12 of 1,634 reviews
Reviewed 4 weeks ago via mobile

It's a place to sleep outside the walls of the old city. The views are nice, and the amenities are nice too : WiFi, outdoor hot tub, sauna, pool, parking.

I had booked a king room for 2 people and when I had arrived, I was assigned a room with a double bed meant for one person. I checked the bed sheets and there was a long hair under the pillow. We were very cramped all night. The air conditioning would cut off in the middle of the night and the shower had mildew and mold in the grout. I had asked for another room the next day and the person at the reception desk said, "We are fully booked, sorry. Next!" With no pause for me to speak. I fumed about it silently for a bit, and then tried a different desk clerk. He explained that the only available room was the presidential suite ($350 more a night than what I was currently paying), but he could get me a king bed for the next night. I appreciated the effort, but had another sleepless night.

The new room had a lovely view, but the shower still had mildew and mold.

Their refusal to honour what was promised at booking and then an increase of price to switch rooms was not appreciated. Even the more accommodating clerk still explained that the room that was booked for me was the double bed without considering that it wasn't the room I had booked.

Pretty average hotel that was not worth $215 per night.

Stayed: May 2018, travelled as a couple
1  Thank Washingbeard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johanne C, Responsable commercial at Hotel Chateau Laurier, responded to this reviewResponded 1 week ago

Bonjour Washingbeard,
Thank you very much for all your comments, good and not so good. We need feedback in order to be better in the future, so it is greatly appreciated. We will be following up on the cleanliness of the room, given as this is one of the most important aspects of delivering a room. We want to apologies for not delivering and exceeding your expectation for this past stay. We hope you will come back to Québec City. JCaron

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Reviewed 22 April 2018

Great location for walking into and around Quebec City.
Car parking costs $23 a day/night. Underground parking and secure
We were in classic room that had enough room, but would have preferred a larger room as we were there for 5 nights.
Enjoyed the swimming pool and outdoor spa - every day and never busy
Breakfast was limited for continental, but they allowed us to pay for Toast and Coffee.
Evening meals was same menu for bar and restaurant which had a good selection and reasonably priced

Room Tip: Views can be over main road, towards Parliament building or over the battle grounds.
  • Stayed: April 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank MarkinDevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johanne C, Responsable commercial at Hotel Chateau Laurier, responded to this reviewResponded 9 May 2018

Bonjour MarkinDevon,
Thank you for taking the time to give us some feedback on your stay. We are certain your fellow travellers will appreciate it. Hope you will visit us again. Jcaron

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Reviewed 15 April 2018

We stayed at the Chateau Laurier while visiting family during the Easter weekend. We were given room 333 which was lovely. This room had a wooden floor instead than carpet which was a pleasant surprise. Bathroom was well appointed and stocked properly. We were greeted by a very helpful and friendly employee and received a $15 wine voucher for booking directly with the hotel. We also used the indoor parking lot which was very convenient. We were so pleased with our stay that we already booked our 5 night stay for the end of year family reunion.

Room Tip: Reserve directly witht the hotel for the best price
Stayed: March 2018, travelled with family
2  Thank GlobeTrotter933
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johanne C, Responsable commercial at Hotel Chateau Laurier, responded to this reviewResponded 9 May 2018

Bonjour GlobeTrotter933,
We look forward to see you again for your next visit with your family, thank you for your vote of confidence. Jcaron

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Reviewed 14 March 2018 via mobile

The location of this hotel is really good, 5 min walk to old city walls. The hotel is very clean with friendly staff, very comfortable bed, nice furnitures, modern decor, coffee machine in room, breakfast at extra cost. Charges $20.00for parking. There are a lot of restaurants around. I will check-in this hotel again.

Stayed: March 2018, travelled as a couple
1  Thank lyn2lyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johanne C, Responsable commercial at Hotel Chateau Laurier, responded to this reviewResponded 2 April 2018

Bonjour lyn2lyn,
We would like to take the time to thank you for reviewing the hotel during you recent visit. We are always pleased when people share their experiences and opinions with travelers. Hope you visit us again. JCaron

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Reviewed 11 March 2018

This hotel is amazing, it's location is pretty awesome. If you are traveling during Quebec city's winter carnaval you can see the attractions from some rooms. You can also walk to the "plaines d'Abraham" and their museum. Close to cute restaurants (some are vegan friendly!) and shopping places. It's also super clean and has a pool, outdoor spas and a sauna. Lovely!

  • Stayed: February 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Penelope_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johanne C, Responsable commercial at Hotel Chateau Laurier, responded to this reviewResponded 2 April 2018

Bonjour Penelope_traveller,
Thank you for your comments and 5 star rating. We are happy to hear that you enjoyed your stay. We look forward to welcome you again very soon. JCaron

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