Room very nice. Hotel management offered apology and small gift because the rooms were not ready for the tour group ala carte breakfast should be offered along with the buffet. In other words, offer a choice.More
Room very nice. Hotel management offered apology and small gift because the rooms were not ready for the tour group ala carte breakfast should be offered along with the buffet. In other words, offer a choice.MoreShow less
Thank you for sharing you opinion of your visit at the hotel. Sorry it was not optimal, it is our goal to provide each visitor with a perfect experience. Hope you visit Québec City again. Jcaron
As others have mentioned, one of the best things about this hotel is its excellent location, 10 minutes walk to the Old City, 5 minutes to the Plains of Abraham, right on the Grand Allee, with many restaurants, cafes and bistros within easy walking distance. Valet parking, friendly, helpful concierge, small lobby, many corridors and wings. We were in a quiet room with two queen beds on the 5th floor, no noise at all. There is a small restaurant serving a breakfast buffet which we found on the second day, nobody told us about it at reception. Very reasonable for CAD15 per person. Take the Hop On Hop Off bus just down the street, for a good tour of all the sights. Hotel has a swimming pool and gym, which we didn't use. Bedroom needed some updating, lumpy brown duvets and stained carpet, shampoo and shower gel in pumps, dark furniture. Coffee and tea in the room, we had room service breakfast first morning and had to remind them to come. Overall a fairly good four star value, in a good location.
Thank you for a detailed review of your visit, we appreciate finding out your point of view, it helps improve our service. We look forward to your next visit. Jcaron
We spent one night in this charming hotel, very conveniently situated, about a 10' walk to the walls of old Quebec. There is underground parking which is convenient, however, there were problems with the pass causing quite the backup on our day of departure. The room was comfortable and clean. We enjoyed the pool, sauna and fitness room. There are two jacuzzis outside, which are reached by going up the stairs from the pool area. The front desk provides a little map because there are many sections to the hotel which can be confusing...or perhaps part of the adventure. The receptionists at the front desk were very polite, helpful and bilingual. Since there were no fridges in the rooms (although available at $15 per day), they stored a small item for us in their fridge. The little soaps from 'Chevre-Feuille' were the icing on the cake.
Thank you for your comments. We are happy to hear that you enjoyed your stay. Come back soon. Jcaron
Our package included valet parking and "full" breakfast. It was quite expensive, but one of the few hotels close to the Old City that offered parking for our large vehicle. Room was modern, comfortable queen beds. We selected room overlooking courtyard because 2 sides have construction views / noise, rooms facing Grand Allee are less updated and smaller. Breakfast wasn't spectacular, but by arriving early we were able to find quite a bit to eat (scrambled eggs, bacon, ham, potatoes, oatmeal, yogurt, fruit, bagel, and croissant or danish. NOISE PROBLEM: our second night there were very loud parties in rooms on both sides of us. When front desk was informed of problem. it took 45 minutes (until 11:30) for them to do anything about the noise.
Bonjour Chris W,
Thank you very much for taking the time to write such a detailed review of the hotel. We are certain that it will help other readers make an informed decision about where to stay. Hopefully we will see you again very soon. Jcaron
The best thing about the hotel is it's location, a walkable distance to the "must-sees" of Quebec. The hotel is near the Citadel and a half a mile to the old section. The kids loved the pool, despite being 3 feet deep, and hot tub breaks. The room was smaller than expected and on the Plains of Abraham side, the construction was noisy around 6:30 AM. Overall, it has parking onsite, was easy to find, and to reach the main highway heading towards Montmorency Falls. We were happy with our stay and would come again.
Thank you for your comments. We are happy to hear that you enjoyed your stay. We look forward to your next visit. JCaron
Quiet and great location and that's about it.
Terrible bed, extremely small room.
At almost 300/night this hotel should have offered a lot better conditions but because of the location it is in high demand. We will never return that is for sure!
Bonjour Carmen G,
We understand that this client will not be coming back to our facilities based on his last experience. We are sorry that our accommodations did not meet his / her expectations, especially since we take great pride in our hotel and services. We feature many room types several with large dimension. Rates vary according to occupancy, starting from $ 174 in summer and $ 129 in winter. JCaron