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All reviews monte cristo napa grill kids club old quebec pool and jacuzzi private lounge ste foy cocktail hour star hotel nice shower downtown quebec amazing hotel rooms are modern the entire staff our honeymoon rental car stayed longer
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Reviewed 6 June 2015

We came here on our honeymoon after spending 2 nights at the Fairmont Richelieu in Charlevoix and were very disappointed. The hotel is in need of a refresher - hallways dank and smelled of smoke/perfume, carpet in room gross, service awful. Took 30 minutes to get coffee delivered to our room in the morning and it was cold on both occasions (they only supply 2 espressos in room and no tea). We were told at check in that they have a free shuttle to downtown, which is why we booked this hotel, and to call reception 15 minutes before wanting a shuttle. When we did this, we were told the only shuttles are at 9:30am and 6:30pm. We ended up having to drive downtown everyday and pay for parking. The ice machine, which was located very far away from our room, was also broken. We called reception and they said they would have some delivered, which took forever again. The staff were pleasant to deal with, the food in the restaurant was great - but the quality of service terrible. And the worst part is that they knew it was our honeymoon. You would think they might take extra care to see that we were happy. Stay downtown - this place is not worth your money.

  • Stayed: June 2015, travelled as a couple
    • Value
    • Location
    • Service
1  Thank L_MOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie T, Public Relations Manager at Hotel Le Bonne Entente, responded to this reviewResponded 9 June 2015

Dear guest,

First of all congratulations on your Wedding!

Thank you very much for giving us your feedback. Your comments are very important to help us improve our service and product and service delivery. The incidents you describe are certainly not in keeping with the level of service we strive to provide and for that we sincerely apologize.

Le Bonne Entente is renowned for the quality of its customer service. Our awards 4 stars and 5 diamonds are our pride and our employees work hard to achieve one goal: make the customer experience memorable!

I would like to inform you that our staff will be met in order to prevent another experience like yours.
We want to thoroughly inspect the room you stayed in, is it possible for you to let me know the room number? You can contact me directly: stiernan@lebonneentente.com

We do hope that you will not let this stay put you off from returning and enjoying our hospitality. We would appreciate a second chance and the opportunity to have you back at the Le Bonne Entente again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2015 via mobile

We just left this hotel, there were so positive points but I don't think we need to return.

We were dissapointed the hot tub was under repair. We chose this hotel because of the heated pool, hot tub & grounds.
The pond was lovely for the children to explore.

Ideally its better for us to be downtown but we wanted to explore this property because I found a great rate. Breakfast was $30 for my pancakes, my daughter had a gogeous fruit platter for $6 & my son had $6 toast! Mighty tea was lovely.

We had to request towels at the front desk, cold after our swim. A lovely gentle men brought some to our room.

Overall a good stay but we prefer being right down town!

Stayed: May 2015, travelled with family
Thank SadieFrost8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie T, Public Relations Manager at Hotel Le Bonne Entente, responded to this reviewResponded 30 May 2015

Dear Guest,
On behalf of the team of Le Bonne Entente, I would like to thank you for sharing your comments on your recent stay. I sincerely apologize for the experience you had at the pool, it’s the beginning of the season and our team was poorly prepared. This is unacceptable in a 5 star hotel. We have built the reputation of our hotel on the quality and variety of services offered. We are glad that you had enjoyed the rest of the hotel. We also offer the shuttle service to the city centre and it’s complimentary. We are looking forward to seeing you again in the future!

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Reviewed 18 May 2015

The rooms in the new section are nice and the beds confortable. The old section is not recommended at all. The up grade they offer is too restrictive. Breakfast in the VIP section a disaster = no service, no eggs, no fresh juice, no napkins.

Room Tip: Don't upgrade it's not worth the money. For the extra 80$ to 100$.. they need to get their act together.
  • Stayed: May 2015, travelled with friends
    • Location
    • Cleanliness
    • Service
2  Thank edwardzaki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie T, Public Relations Manager at Hotel Le Bonne Entente, responded to this reviewResponded 20 May 2015

Dear Valued Guest,
On behalf of the team of Le Bonne Entente, I would like to thank you for sharing your comments on your recent stay. I sincerely apologize you did not enjoy The Living Rouge and maybe were poorly informed of the concept. The Living Rouge is complimentary self-service private lounge where our clients enjoy cocktails, night cap and deluxe continental breakfast (Hard boiled eggs, pastries, juices, coffee). I informed the Restauration Director to follow up with the staff to make sure that napkins and juice are refilled. We have built the reputation of our hotel on the quality and variety of services offered. We are looking forward to seeing you again in the future.

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Reviewed 12 May 2015

We wanted to book here after hearing that the guests on Salut Bonjour Weekend had their accomodations there. The hotel has been totally revamped. The dining area/bar had such a relaxing feel to it. We stayed two nights in May and really enjoyed coming back to the hotel to either relax in the beautiful unique exterior hot tub or at the quaint bar. The dinner and breakfast we had were excellent and the personnel were so nice. It is located only minutes away from the rustic downtown Quebec. Really worth seeing.

Room Tip: We chose the cafe-couette package that included a variety of choices for breakfast
  • Stayed: May 2015, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank denise d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie T, Public Relations Manager at Hotel Le Bonne Entente, responded to this reviewResponded 15 May 2015

Dear guest,

Thank you so much for sharing your experience at Le Bonne Entente! We are very pleased our facilities and our service met your expectations. We will share your comments with our team.
Our outdoor terrace restaurant : Napa Grill opens early June, come back for a unique Californian experience!
Thank you again and we look forward to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2015

My wife and I were here on a business trip. This hotel is very nice, clean and modern. The shower was an experience that needed the directions read before entering, but was fun. The exercise room is quite small and there is no indoor pool. But the rooms are nice. The food was quite good, if a bit pricey. The staff was very pleasant and eager to help. We used the wifi and found it quite adequate.

  • Stayed: May 2015, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank TimD53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie T, Public Relations Manager at Hotel Le Bonne Entente, responded to this reviewResponded 15 May 2015

Dear guest,

Thank you very much for your great feedback! Positive comments like yours give us the energy to continue our mission which is to offer our customers a service that exceeds its own expectations. We are looking forward to welcoming you again on your next visit to Quebec city!

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