I booked the restaurant for Xmas Eve via OpenTable and was so looking forward to this as we were also celebrating my dad's 80th birthday. We had a reservation for 17:00 and was pleased we can have a nice early dinner and reserve the evening for other Xmas Eve activities. My poor parents, my husband and I walked 20 minutes in the bitter cold (-5F or -18C) down the slippery hill (snow, ice and over 100 steps on a stairway), to find out the restaurant was CLOSED. As we found out later that this is not unusual in Quebec, my biggest complaint remained that - if you're not going to be open, why did you accept a reservation? We travelled from far away (3 hours by plane and drove in from Montreal in the snow storm) to get here. It is absolutely irresponsible for any restaurant to do that to anyone. To me this kind of professional ethic is just not acceptable. It is okay to close for Xmas Eve, it is not okay to take reservations for a day when you're not open.
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