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“Great hotel, but not flexible enough for long-distance travellers” 4 of 5 bubbles
Review of Embassy Suites by Hilton Montreal

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Embassy Suites by Hilton Montreal
Ranked #30 of 164 Hotels in Montreal
Certificate of Excellence
Ghent, Belgium
Level Contributor
613 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 383 helpful votes
“Great hotel, but not flexible enough for long-distance travellers”
4 of 5 bubbles Reviewed 14 February 2012

We arrived at two o'clock in the morning (thanks to Air Canada frequent delays and ultra-poor service). We were welcomed in a very friendly way. But: the bar was closed and there was no room service. There was no mini-bar in the room. Bad luck. As this was not our first Embassy Suites, we had expected this hotel to be more adapted to long-distance travellers (like airline crews), implying late check-in and late check-out, and availability of flexible services at all times.
Their understanding of a late check-out is: 45 minutes for free, three hours maximum for half the day rate and a full day rate above that! Strange idea of a customer-oriented approach.
Breakfast was -again and typical for Embassy Suites- struggle for life and survival of the fittest in a dirty and dark room smelling deicing salt and sweat.

Let's end on a positive note: the room was clean, the bed was very comfy and the location of the hotel was excellent (access to subway or métro and the Réso, the underground city, was just across the street).

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Gonzalo_de_Berceo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,008 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (264)
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English first
Toronto
Level Contributor
165 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
5 of 5 bubbles Reviewed 10 February 2012

This hotel offers very spacious suites at a reasonable price for a downtown location. It really has a luxury feel. The room was very well kept, I could tell they steam cleaned the carpet. The kitchen was nice to look at but there is no cooking range and only one place setting. The fridge is nice. I liked the fireplace to warm up. The bathroom is big, I didn't Ty the tub but it looked inviting. The bed was very comfortable. We received two free drink vouchers as a welcome gift. Parking is $26, yikes! The included breakfast offered a lot a selection with hot and cold choices. This is one of the nicer hotels I've stayed in. I enjoyed it very much.

  • Stayed February 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mortaric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Embassysuitesmtl, Director of Sales at Embassy Suites by Hilton Montreal, responded to this review, 11 February 2012
Dear guest,

Thank you for taking the time to review your stay with us. We appreciate your comments and we are pleased to read that you enjoyed your time in Montreal. We hope to see you again soon !

Catherine O'Brien
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
50 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 31 January 2012

This Embassy Suites is probably different than others you may have visited. They all are good value, known for their spacy rooms, big buffet breakfast and happy hours. This is all of those things plus the service and location of the 5-star hotels nearby.

This location is in the downtown area, right on the edge of old town, providing an excellent location for business or leisure travel. The service is friendly, while being professional and effecient.

The informal restaurant is a good value, but there are also many alternatives of all types and prices within easy walking distance.

  • Stayed January 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank WJC50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Playa del Carmen, Mexico
Level Contributor
82 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed 26 January 2012

I got a rate of $149 which I think was a killer deal for what we got. The suite is huge and excellent for a longer stay or if you are doing work in your room or doing business. The living room opens to the kitchen and bar stools so a group of 4 or 5 could easily converse. The "custom" bathroom with the 2-person jacuzzi rocks. The cocktail reception is a nice touch, you get 2 free drinks per person per night, true there is really nothing in the way of finger food. We were able to exchange 5 drink coupons for a bottle of wine which we took up to our room to continue our business conversation. Not all the waiters were as friendly or accomodating, but overall service was good.
Personally, I thought breakfast was very good and I was impressed by the variety. I love the personalized omeletes but if you can't eat those every day, you can still have a beautiful breakfast. Over the usual toast and pastries there was yogurt, plenty of fruit, boiled eggs and cheese.
The location is perfect for tourists as it it right on the corner of Old Montreal. Good for business travellers too as it is very easy to access the Autoroute Ville-Marie. Parking is a nightmare and the hotel's rate was actually ok for the neighbourhood.
I've been to all the Hilton hotels in Montreal and this was the best one in my opinion.

Room Tip: Go for the "custom" bathroom for no extra charge you get a 2-person jacuzzi.
See more room tips
  • Stayed January 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Chula_Banana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver
Level Contributor
209 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 bubbles Reviewed 25 January 2012

The room was very comfortable & very clean. The kitchen had a full size fridge, microwave & dishwasher. Utensils & plates are available upon request. There was a very good hot breakfast buffet included in the room price. The staff were very helpful, polite & professional. It was a very pleasant stay.

  • Stayed January 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank htravelbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Montreal

Property: Embassy Suites by Hilton Montreal
Address: 208 Saint Antoine Ouest, Montreal, Quebec H2Y 0A6, Canada
Phone Number:
Region: Canada > Quebec > Montreal > Quartier International , Ville-Marie
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#19 Business Hotel in Montreal
#23 Family Hotel in Montreal
#24 Romantic Hotel in Montreal
Price range (per night): $174 - $463
Hotel Class:3.5 star — Embassy Suites by Hilton Montreal 3.5*
Number of rooms: 210
Official Description (provided by the hotel):
Embassy Suites is Montréal's newest downtown "Suite" hotel. With a contemporary style, our uniqueness extends to our "Zen" inspired lobby décor featuring wood paneling and ceilings, black granite floors, and an indoor water display. Offering so much more than ordinary rooms, our 455 square-foot studios and 600 square-foot suites are well equipped; many with full kitchens, fireplaces, and "double" Jacuzzis. ... more   less 
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Also Known As:
Embassy Suites Montreal Hotel Montreal
Montreal Embassy Suites

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