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“Terrible customer service”

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Hotel Champ-de-Mars
Ranked #134 of 165 Hotels in Montreal
Reviewed 7 March 2012

BeCareful!! if you make any mistake with your reservations- you CANNOT get to a manger to help you out! They will tell you to send an e-mail and you don't get a timely return. They are very strict on their policies and have terrible customer service when it comes to changing reservations. Buyer Beware!

  • Stayed: February 2012, travelled with family
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6  Thank tom p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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163 - 167 of 294 reviews

Reviewed 1 March 2012

spent prom night with my gf here. The people were extremely nice and made us feel right at. im from houston texas and i absolutely love montreal.plan on staying at this hotel in the summer again. Everything is really old its a very romantic place. Spent the best night of my life at this hotel. Would probably recommend to younger people. Champ De Mars rules.:) plus its got a perfect location.

Room Tip: Yes choose this one!!!!
  • Stayed: July 2011, travelled as a couple
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2  Thank mrluna2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2012

I came to montreal on business and had to stay for a week, this hotel provided me with prices that suits my budget plus the location was just perfect !! all in all the hotel provided me with more than what i expected, people were nice, the good was great. Calm neighbourhood, near metro station, very good service. Fast wireless connection. The room was a little small but its what you get for what you pay. I would recommend this hotel if your travelling on a budget

Room Tip: the room i had was 103. no problems with it at all
  • Stayed: February 2012, travelled on business
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1  Thank Jan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2012

I went there on business. I always look for affordable yet comfortable hotels to go back to in each city. This is the one I use for Montreal. It is family owned and extremely friendly.

The Location is Amazing, close to everything from metro to the old port or Montreal, a must see. It has the european feeling one would hope to find while in montreal.

The room was very clean and comfortable, the most important parts.

It does not have an elevator, and some of the rooms are smaller than others which I am more than OK with for a 2 star hotel and really good price. I was surprised that it was only two stars, and for some reason showed only 1 star on the booking site.

I was REALLY happy with all my stays. Having read some other of the reviews, I was surprised at some of the negative aspects that must of been more a situational problem than re-occurring, I have been there 4 times I should know the average by now. It is not a 4 star hotel but for all intent and purposes could not say anything was disappointing, quite the contrary,

Definitely Suggest to book here.

Room Tip: walk walk and walk some more if you get the chance, it is such a nice part of the city, and one of t...
  • Stayed: February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank j b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2012

The location was great - a 2 block walk (the neighborhood was eerily empty and spooky) to the energy and populated Old Port. The hotel was just as close to the Champs de Mars Metro station, but the station was also in a creepy area, so take a 10 minute walk to the busy Berri-Uqam Metro Station where three metro lines intersect.

There was housekeeping everyday and the bathroom was clean. Toiletries were fine - Pantene samples and generic soaps.

The staff is also very pleasant. We booked a Grey Line tour and, knowing we would miss breakfast, they packed a bagel with packets of cream cheese and jam, and a bottle of orange juice for us.

The complimentary breakfast was also nice - there are maybe 5 choices and if memory serves, the best ones were the toast, bacon, eggs, fruit, tea/coffee, juice choice or the french toast, hash brown (like french fry cubes), fruit, tea/coffee and juice choice. Fruit consisted of a slice of orange, a quarter of a banana and a slice of melon.

Negatives:
The hotel is yellowishly lit, and you need a key for the front door of the hotel after 10 or 11 p.m., a key to enter the stairwell (as there is no elevator - the stairwell is also dim, has creeky carpeted stairs and smelled like body odor) and your room key. They give you only one set of keys, so it will be a pain if you or your traveling companion are not attached at the hip and one of you does not have the keys and needs to get into the stairwell to get to your room.

The rooms are small. We first had a two-single-beds room but there was barely enough room between the bed and the walls, and the room was dimly lit and dilapidated. There was dark flowered wallpaper, old furniture, no closet to hang your clothes, a small bathroom with one shelf to put your toiletries, and an 11" TV mounted on a stand above the bed. Again, this room barely had room for one to walk. I thought that the reviews on this site about the size of the rooms were exaggerated until I saw it for myself.

The noise of the heating/air conditioning system roared so much that we could even hear it through our ear plugs and after a terrible night of no sleep, had to ask to be changed.

I am in my 30s. I think this place would be fine for nomadic college kids, but not at my ripe old age when bright lighting and no body odor become mandatory requirements. After a long day, I did not look forward to returning to the hotel, which is unfortunate because I thought that the staff and the owner of the hotel were very pleasant.

Tip: Do not stay in a room near the stairwell. The sound of people going up and down the stairs amplifies to an elephant stampede - I am not kidding. And the walls are so paper thin that voices from people talking in the hallway at a normal level will jolt you awake.

Tip: Get a room on the "first" floor, which is the nearest floor to the lobby. I am accustomed and enjoy climbing stairs, but it is not a pleasure to walk up and down literally fifty steep steps in a dim smelly stairwell everytime you need to go to your room to get something you forgot, or trudge up there after a long, tiring day of sightseeing.

Tip: Do not ask the "concierge" to book you a Grey Line tour, as she will add a $12 "hotel fee" to do so without advance warning nor your consent. She added the $12 AFTER she booked the tour for us and it was too late to complain since the service was already done.

Room Tip: Close to the ground floor, and far away from the stairway. The walls are paper thin.
  • Stayed: February 2011, travelled with family
    • Value
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    • Rooms
    • Cleanliness
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20  Thank K K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Champ-de-Mars

Address: 756 Berri | Vieux-Montreal, Montreal, Quebec H2Y 3E6, Canada
Region: Canada > Quebec > Montreal > Vieux-Montreal (Old Montreal) , Ville-Marie
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #134 of 165 Hotels in Montreal
Price Range: $75 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel Champ-de-Mars 2*
Number of rooms: 26
Reservation Options:
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